Customer Relations & Helpdesk Specialist with Problem Solving

PATRICK E KETCHUM

**** ** **** ****** ** Apt ****, Ocala, FL 34474 352-***-****

*******@*****.***

WORK EXPERIENCE

Sr. Business Intelligence Software Engineer

**/**** ** **/****

Sentara HealthCare Virginia Beach, Virginia

Responsible for Monitoring, Updating and Supporting Data Warehouse On Premise and in The Cloud Developing Data Analytics for Health Care Systems.

Interact with healthcare workers and data analyst to create reporting and analytics for Hospitals’ Patient Care

Business Intelligence Data Warehouse Manager

06/2003 to 06/2009

Regal Cinemas Knoxville, TN

Collect and Create Data for Data Warehouse System. Including analytics for Food Cost Analysis, Sales, and Cash Flow Analysis

Interact with personal from multiple departments for assessment and implementation of a Key Indicator System

Chief Information Officer

09/1998 to 12/2009

QRC, Inc d.b.a. Applebee’s Restaurant Birmingham, AL

Development, Implementation and Monitoring of Key Indicator systems for restaurant operations.

Development of Theoretical Food Cost System

Development, Coding and Deployment of POS Systems, including Micros, Squirrel, Aloha, and Panasonic systems.

Development of Fraud Monitoring for Credit Card and Cash transactions Assist in Training Materials for Restaurant personal

Store Opening Team

President/CEO

08/1988 to 12/1998

Subzone, Inc. Madison, AL

Developed Restaurant concept

Management of 27 locations in 7 states

Developed Operations System and Manual, Training System and Manuals, including Online Training System Involved in Day-to-Day Restaurant Operations

Marketing Plans

Accounting, including Balance Sheet, P&L, AP, AR and Payroll

Menu Design, including Menu Analytics and Theoretical Food Cost System

Site Selection, Design and Development including AutoCAD design for rapid location design

Vendor Selection and Negotiations, including Contract Price Monitoring

Franchise System Development

Regional Area Supervisor

08/1986 to 12/1988

Villareal Pizza, Inc, d.b.a. Domino’s Pizza Decatur, AL

Operational Supervision of 12 locations

Including:

P&L Responsibilities, Operational Standards Monitoring, Hiring, Marketing, Training

Elite Team Member and Restaurant Manager

06/1982 to 08/1986

RPM Pizza, d.b.a. Domino’s Pizza Gulfport, MS

Restaurant Manager of Top 10 Nationally Ranked location

Elite Store Opening Team, Opening Responsibilities for +20 locations

Operations Corrector for +10 locations (Analyze and Correct Operations Issues for each location)

1. Took over operations for one location with sales of less than $100k annual sales and achieved 20 consecutive record weeks while raising sales to greater than $1 million annual sales

2. Set National Opening Sales Record for Domino’s Pizza, including record lunch sales

3. Hired and Trained National Driver of the Year

SKILLS

Data Warehouse Management and Development, including Data Analysis - 17+ years

Regional Supervision - 10+ years

Broad Spectrum of Computer Skills, including SQL, Cloud Development, building, designing software and +50 Computer program usage including ALL Microsoft Products 20+ years

Personnel Management of +1,000 employees - 10+ years

Sales Building and Customer Retention, including Marketing and Customer Issue Resolution - 10+ years

EDUCATION

Michigan State University

Biochemistry and Computer Science East Lansing, Michigan

09/1978 to 06/1982

Contact this candidate