Energetic Guest Services & Events Professional
Resume:
April Grier
Westminster, CO *****
***********@*****.***
Professional Summary
Dynamic Event Sales & Ticketing Coordinator at IKF PMT WEST, recognized for enhancing customer experiences through effective communication and conflict resolution. Proven track record in workflow optimization and team collaboration, leading to improved operational efficiency. Skilled in managing ticket sales and training new staff, driving exceptional service and satisfaction. Was a highly motivated Amazon employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards.
Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations.
Committed to executing sales, service and customer experience initiatives driving strong sales. Customer-oriented, strategic-thinking sales management professional, successful in cultivating partnerships, retaining top accounts, and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Work Experience
(Event Sales & Ticketing Coordinator
IKF PMT WEST - Ryan Hodges-Denver, CO
November 2023 to Present
Assisted customers by providing expert guidance and resolving inquiries to enhance their event experience.
Coordinated event setup and teardown efficiently, ensuring smooth operations and customer satisfaction.
Managed scheduling and timing for each event round. Managed ticket sales operations, ensuring efficient and seamless transactions for all events. Implemented improvements in workflow to enhance team efficiency and collaboration efforts. Facilitated communication between different departments in order to resolve issues quickly. Resolved customer complaints in a timely manner while upholding company standards. Guided new team members by providing insights and mentorship to strengthen their understanding of event sales and ticketing.
Server/Hostess/ bartender
Phantom Canyon Brewing Company-Colorado Springs, CO August 2025 to December 2025
• Provided exceptional customer service by taking and delivering accurate food and drink orders in a timely manner
• Utilized extensive knowledge of cocktails, beers, and wines to make recommendations to patrons based on their preferences
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Managed cash transactions accurately and efficiently while adhering to company cash-handling procedures
• Created a welcoming atmosphere for guests by engaging in friendly conversation and providing personalized service
• Handled difficult situations with tact and professionalism to ensure customer satisfaction was maintained at all times
• Executed opening/closing duties including setting up/breaking down the bar area, restocking supplies, cleaning glassware, etc
• Trained new servers on menu items, wine pairings, cocktail recipes, and proper serving techniques
• Demonstrated exceptional multitasking skills during peak hours managing an average of XX tables simultaneously
• Suggested weekly specials which led to an increase in sales Warehouse Fulfillment Associate
Amazon Distribution Warehouse-Colorado Springs, CO June 2024 to October 2025
during 10-hour shifts.
Ranked consistently in the top five employees on the floor for performance. Performed accurate picking and packing of orders to ensure timely delivery. Executed efficient picking and packing processes to meet daily shipment targets. Consistently exceeded previous packing scores through self-competition and dedication. Prioritized and organized tasks to efficiently accomplish service goals. Worked with cross-functional teams to achieve goals. Provided support and guidance to colleagues to maintain a collaborative work environment. Recognized by management for providing exceptional customer service. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Experienced Retail Associate
TJX Companies-Westminster, CO
September 2023 to May 2024
Led front-end cashier team in exceeding daily TJX credit card enrollment goals, boosting store performance.
Achieved and surpassed daily targets for TJX credit card sign-ups, leading front-end operations. Operated cash register to process payments from customers. Participated in promotional events to boost customer awareness and promote store offerings. Assisted customers in finding products, answered questions, and made product recommendations. Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
Stocked and cleaned shelves while maintaining neat and orderly store. Arranged merchandise for display to highlight new styles, attract customers, and enhance sales. Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
Organized backroom storage areas for efficient access to merchandise. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Performed price checks on items requested by customers. Assisted customers with product selection and inquiries in fast-paced retail environment. Organized merchandise displays to enhance shopping experience and drive sales engagement. Maintained inventory accuracy through regular stock checks and efficient replenishment processes. Operated point-of-sale system for transactions, ensuring smooth checkout process for customers. Collaborated with team members to achieve store cleanliness and visual merchandising standards. Handled customer returns and exchanges while providing exceptional service to resolve issues. Trained new associates on store procedures and customer service best practices effectively. Resolved customer complaints in a professional manner. Assisted customers by phone regarding store operations, products, promotions and orders. Conducted regular stock counts to verify accuracy of inventory records. Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.
Attended team meetings to discuss sales goals, upcoming promotions. Followed loss prevention strategies, minimizing theft. Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer. Ensured compliance with all company policies and procedures. Adhered to safety policies while handling hazardous materials or chemicals. Organized merchandise displays to attract customers and promote sales. Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Helped customers by answering questions and locating merchandise. Used product knowledge to suggest items to match client needs. Sales Manager
Tava Botanicals-Colorado Springs, CO
February 2022 to December 2023
Guided customers in selecting suitable skin products to meet their specific needs. Explained product benefits to align with customer needs and drive sales Developed sales strategies aligning with Tava Botanicals' mission and product offerings. Led a team of sales representatives to enhance customer engagement and satisfaction. Conducted market research to identify trends and opportunities for growth in wellness products. Maintained accurate records of all transactions between customers and company representatives. Developed pricing strategies that would maximize profits while still remaining competitive in the market. Participated in negotiations with vendors regarding product purchases or contracts. Executed strategic bulk purchasing to maintain optimal inventory levels and support sales operations. Trained and mentored new sales staff on company policies and product knowledge. Managed customer relationships to ensure repeat business and loyalty at Tava Botanicals.
Analyzed sales data to forecast inventory needs and optimize stock levels. Managed daily operations of sales department, including supervision of staff members. Created and presented monthly reports to management on sales performance. Conducted regular meetings with staff members to review goals and objectives for the quarter and year.. Education
High School Diploma
Astravo Online Academy-Colorado
May 2024 to May 2024
Skills
• Time management
• Problem solving
• Team collaboration
• Workflow optimization
• Effective communication
• Customer relationship management
• compliance
• Ethics
• Team leadership
• Organizational design
• Employee training
• Conflict resolution
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