Remote Customer Service & Support Specialist

Qualifications

Strong leadership as an instructor and office administrator

Skilled at

oMaintaining superb customer service with clients and guests

ocreating and implementing policies, rules, and activities

oensuring an environment conducive to diverse learning and successful results

odemonstrating soft skills

oworking individually and as a team

oConsistently demonstrating soft skills

oAttention to detail, particularly when needed for tasks such as filing, completing paperwork, typing documents, scheduling, and managing confidential records

Displaying positive energy toward clients and co-workers

Maintaining positive customer relations

Willingness to learn and grow

Data entry skills: 50-60wpm

Employment

FRONT DESK COORDINATOR

Paul Mitchell The School, Annapolis, MD 2020-present

HAIR STYLIST and EDUCATOR

Aspen Beauty Academy, Laurel, MD 2017-2018

LEARNING LEADER

Paul Mitchell The School, Jessup, MD 2014-2015

DATA ENTRY OPERATOR

Maryland State Police 2013-2014

COSMETOLOGY TEACHER and SKILLS USA LEAD ADVISOR

Roanoke-Chowan Community College 2003-2013

SENIOR DESIGNER and RECEPTIONIST

J. C. Penney Styling Salon 2000-2010

Education, Professional Development, Certifications

2015: Paul Mitchell: Cutting Techniques The Color Class Advanced Cutting

2014: Methodology of Teaching 1, 2, 3/Communicating for Successful Results

2013: Accuracy in Teaching Technique

2013: Cosmetology Teacher Text Overview for Continued Education

2012: Roanoke-Chowan Community College Faculty of Year Award

2012: North Carolina Community College System Excellence in Teaching

2012: Dee Fink – Designing Classes for Student Retention, Chicago, IL

2012: R-CCC Faculty Development – Student Retention and Enrollment Plan

2008: Developing a Dynamic Program of Study Developing & Using Educational Aids

Milady Career Institute; Salon Fundamentals Nails certification

2007: Powerful Teaching & Learning Methods, Milady’s Career Institute

Feeling Burn-Out, You Need a Tune-Up, NCCC Cosmetology Instructors Association

Blackboard Online Training (E100A), R-CCC Distance Learning Department

2006: Relaxing the FEAR of Relaxers (4CE),

NC Community College Cosmetology Instructors Association:

Summer Trends – Foil/Cut/Color, J. C. Penney Salon

Commonwealth of Virginia Provisional License, Cosmetology

2005: Reflexology-Dr. Robert Morris; National Beauty Culturist League Trade Show

National Institute Cosmetology – Bachelor's degree Program - B.A. in Cosmetology

Communication and Dialogue for Cosmetology, Portsmouth, VA

2004-2005: Exciting Hair Color and Cutting Class (16CE)

North Carolina Community College Instructor Conference, Greensboro, NC

The Art of Teaching-Letha Barnes (4CE); Student Retention Training

2003: Affirm Relaxer and Product Knowledge Class; Cationic Hydration Interlink Class (CHI)

Certified

2002: Ruth Roche-Disconnected Cuts and Color; Wella’s Back to Basics Cut and Color

2001 Mizani Certification Class – Mizani Metamorphic Cuts

2000-2003: Craft Trend Classes, J.C. Penney Salon; Matrix So Color – Corrective Color, Foil

Highlights

2000: Diversity Training, J. C. Penney Salon

1999: Dudley’s Cut and Color Class; Managing Your own Salon International Beauty Show

1997-1998: Cosmetology Diploma, Hicks Academy of Beauty and Culture, Norfolk, VA

*References available upon request.

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