Experienced Order Support Specialist with 13+ Years
Resume:
ALISHA OLSEN
*************@*****.***
linkedin.com/in/alishaolsen
Summary
Order Support Specialist professional with 13+ years of experience focusing on order management, customer service, purchasing, logistics, and supply chain. Highly organized, energetic, and enthusiastic team member who enjoys challenges and performs well under pressure. Proven ability to exercise good judgment and work with minimal supervision. Expertise includes: Sales Support, Data Maintenance, Order Processing, CRM Systems (Salesforce, Tableau, NetSuite), Customer Service, Time Management, Communication & Organizational Skills, Problem Solving, Inventory Management, Solo & Team Environments, Analytical Thinking, and Multi-Tasking. Work Experience
Order Support Specialist
Semler Scientific Inc. Jul / 2019 - Jul / 2023 Santa Clara, CA
• Main point of contact and lead support for field orders within Salesforce
• Processed and performed daily QA/Audits for Sales Orders and Opportunities
• Provided Accounting with Monthly Asset and Utilization Reports for key Customers for invoicing
• Managed large complex/high priority orders
• Drove the completion, accuracy, and approval of all orders prior to established daily deadline
• Communicated and followed up with distribution centers on orders Provided logistics resolutions
• Resolved Bugs within customer database, orders process, and distribution center processing
• Prepared & monitored data clean up within CRM database, reviewed for data accuracy/completeness
• Created reports as needed for internal and external customers management
• Executed as-needed projects for Operations and Business Systems departments
• Maintained strong communication with each department: system implementation, best practices
• Provided sales team with trainings, walk-throughs, and refreshers for orders lifecycle
• Updated customer database - customer account information, financial standing - Active/Delinquent
• Lead Salesforce system testing in preparation for updates/changes in workflow(s) company-wide
• Check inventory records to determine availability of requested merchandise
• Met personal/team qualitative and quantitative targets Operations/Customer Service Specialist
Fluxion Biosciences Sep / 2018 - Jul / 2019 Alameda, CA
• Responsible for order life cycle – receiving PO, Sales Order, Invoice, Shipping
• Purchaser for all inventory items for cell analysis builds (BioFlux)
• Manage global orders on daily basis
• Superior customer service/customer relationships
• Responsible for ordering, maintaining, and storing all medical kits
• Provide weekly Sales Order and assisted Accounting with Invoice reporting Ongoing project updates
• Maintain instrument build schedule according to item vendor lead times
• Managed stockroom, purchasing, and inventory management based on required build of materials
• Managed all vehicle lease registrations/transactions for all non-licensed leasing states
• Demonstrated exceptional customer service, excelled in time management and organization
• Administered monthly customer check refund reports
• Researched and corrected past titling rejections/errors in timely manner Logistics Coordinator
IAR Systems Software, Inc. Sep / 2013 - June / 2017 Foster City, CA
• Sole Orders specialist completing daily invoicing for all North and South America
• Managed customers with software license troubleshooting
• Provided exceptional customer service
• Assisted in organization and catering for executive meetings
• Shipped products internationally
• Managed orders for all shipping material/stockroom inventory
• Provided weekly revenue recognition/monthly inventory reports
• Excelled in reaching independent goals, as well meeting strict monthly & quarterly deadlines Sales Support Management Coordinator II
Hewlett-Packard May / 2012 - Sep / 2013 San Francisco, CA
• Assisted customers & Sales Representatives via phone/email with product inquiries
• Processing of Software Maintenance Renewals/Software Upgrades
• Worked closely with Legal and Finance to maintain accuracy of Customer Contracts/SOX compliant
• Efficiently executed orders in timely matter for revenue recognition during strict monthly end closings
• Created department handbook for Purchase Order processing protocol Office Assistant/Receptionist
Arista Networks Nov / 2010 - Apr / 2012 Santa Clara, CA
• Assistant to the Executive Assistant to the CEO
• Managed all software engineer candidate applications, managed interview set-up coordination
• Excelled with all administrative requests for VPs, managers & employees
• Welcomed guests, answered phones, maintained conference rooms, ordered/restocked office supplies Education
Bachelor of Arts, Design Studies
San Jose State University San Jose, CA
Skills
Microsoft Office Customer Service Salesforce Order Processing Training
Inventory Management
QuickBooks
Time Management
Operations Specialist
Tesla Motors, Inc. Jun / 2017 - Jul / 2018 Fremont, CA
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