Dynamic Customer Service Manager with Data-Driven Solutions
Resume:
Jewel Pleasant
Houston, TX *****
***********@*****.***
Summary
Dynamic Customer Service Manager with a proven track record in developing effective support strategies and enhancing service delivery. Known for excellent conflict resolution skills and data-driven decision-making that improves customer satisfaction.
Skills
Customer service
Conflict resolution
Data analysis
Experience
August 2021 - December 2025
DDs discount /ross - Texas City, Tx
Customer Service Representative
Assisted customers with order processing and ensured timely delivery of products.
Resolved customer inquiries by providing accurate product information and support.
Maintained detailed records of customer interactions in CRM system for future reference.
Trained new hires on customer service protocols and best practices.
Collaborated with team members to enhance service delivery and customer satisfaction.
January 2021 - May 2022
Speed Queen Laundry LLC, Division Of ALH Holding - Houston, Tx
Laundry and Dry Cleaning Assistant
Assisted in sorting and categorizing laundry items for efficient processing.
Maintained cleanliness of work areas to ensure safety and organization.
Operated various laundry machines to process garments effectively.
Operated laundry machines and equipment for efficient fabric cleaning.
Maintained cleanliness and organization of workspaces and equipment areas.
Sorted and categorized garments based on fabric type and cleaning requirements.
Assisted customers by providing information on services and pricing options.
Handled customer inquiries and resolved issues related to laundry services.
Prepared garments for pickup, ensuring proper tagging and packaging.
Collaborated with team members to streamline workflow processes effectively.
Monitored inventory levels of cleaning supplies and alerted management for restocks.
Ensured facility is clean and organized at all times.
Folded clean clothes from the dryer into stacks ready for delivery or storage.
Sorted articles according to color, fabric type, size and cleaning instructions.
Assisted customers by providing information on services, pricing and product availability.
Operated washing machines, dryers, and other laundry equipment in accordance with safety protocols.
Pressed clothing using an ironing board, steam press or hand-held steamer.
Loaded items into washers according to specified settings and detergent measurements.
Inspected finished garments for stains and damage prior to packaging for delivery.
Repaired minor tears or rips in garments when needed.
Adhered to company policies regarding health and safety standards.
Identified any issues related to machinery breakdowns or malfunctions.
Cleaned lint traps after each load of laundry was completed.
Checked incoming orders against invoices to ensure accuracy of delivery.
Ensured compliance with relevant regulations including fire safety codes.
Performed spot removal treatments on stained items as necessary.
Maintained records of customer accounts and transactions.
Monitored inventory levels of supplies such as hangers, garment bags, pressing cloths.
Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
January 2019 - December 2020
Walmart - Houston, Tx
Customer Service Manager
Developed and implemented customer support strategies to enhance service efficiency.
Analyzed customer feedback to identify trends and improve service delivery processes.
De-escalate any customer situations if need be while providing customers options on how to resolve any situations that could occur
Led customer service teams to enhance overall service quality.
Trained staff on effective communication and conflict resolution techniques.
Managed inventory control systems to ensure product availability and accuracy.
Provided exceptional customer service to ensure customer satisfaction.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Monitored staff performance to ensure adherence to customer service standards.
Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education and Training
December 2022 - Current
Penn Foster College Scottsdale, AZ
Sercurity
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