Administrative Professional with Healthcare Experience

Bronwen Gentry

***********@*****.*** • 812-***-**** • 164 West Crothersville Road, Austin, IN, USA, Austin, IN Employment History

Prior authorization specialist - Lifespring health systems Apr 2025 – Oct 2025

Request Submission: Reviewing service requests, collecting patient demographics, insurance details, and clinical documentation (like notes, test results) to build and submit authorization requests. Verification & Eligibility: Confirming patient insurance coverage, benefits, and specific payer requirements for services. Communication Hub: Liaising with patients, referring physicians, nurses, and insurance reps, explaining coverage, financial impacts, and requirements. Tracking & Follow-Up: Monitoring request statuses, logging all communications, and persistently following up with payers to expedite approvals. Denial Management: Handling rejected requests by investigating reasons, resubmitting, or filing appeals to secure necessary approvals. System & Compliance: Documenting details in patient records, staying updated on changing insurance policies, and ensuring adherence to payer rules.

Front desk receptionist - Lifespring health systems May 2023 – Apr 2025

Visitor and client interaction: Greet, welcome, and direct visitors to the appropriate person or office. Communication: Answer, screen, and forward incoming phone calls, and provide basic information to clients and callers. Administrative support: Manage incoming and outgoing mail, faxes, and deliveries. Scheduling and coordination: Schedule meetings and manage calendars for staff, which can include booking rooms and arranging resources. Office management: Maintain the reception area's tidiness and ensure office supplies are stocked. Clerical tasks: Perform general administrative duties like photocopying, filing, and data entry. Delivery driver - O'Reilly's Auto Parts

Feb 2022 – Aug 2022

Delivery & Logistics: Pick up and deliver auto parts, equipment, and supplies to various locations

(shops, vendors, customers). Accurately pull, organize, and load orders, ensuring correct parts are delivered. Plan efficient delivery routes and adhere to schedules. Obtain proof of delivery

(signatures) and reconcile payments/invoices. Customer Service: Serve as the face of the company, providing professional, respectful service to clients. Address basic customer inquiries and issues. Vehicle & Warehouse Support: Perform basic maintenance on the delivery vehicle (gas, oil, cleanliness). Assist with unloading incoming inventory and restocking shelves. Maintain a clean workspace and delivery vehicle. Help with other tasks in the warehouse or sales department when not driving.

Certified Nurse Assistant (CNA) - Help at home

Jan 2022 – Aug 2022

Results-driven Certified Nursing Assistant with 11 years of experience in patient care within healthcare settings. Proven expertise in managing high volumes of patient interactions, ensuring compliance with HIPAA regulations, and implementing efficient prior authorization processes. Strong communication and organizational skills, with a track record of enhancing patient comfort and safety. Committed to delivering compassionate care and improving healthcare outcomes through collaboration with interdisciplinary teams. Home Health Aides - Visiting Angels

Jan 2023 – Jul 2023

Results-driven Certified Nursing Assistant with 11 years of experience in patient care within healthcare settings. Proven expertise in managing high volumes of patient interactions, ensuring compliance with HIPAA regulations, and implementing efficient prior authorization processes. Strong communication and organizational skills, with a track record of enhancing patient comfort and safety. Committed to delivering compassionate care and improving healthcare outcomes through collaboration with interdisciplinary teams. Certified Nurse Assistant (CNA) - Vivera Senior living Jan 2021 – Jun 2021

Results-driven Certified Nursing Assistant with 11 years of experience in patient care within healthcare settings. Proven expertise in managing high volumes of patient interactions, ensuring compliance with HIPAA regulations, and implementing efficient prior authorization processes. Strong communication and organizational skills, with a track record of enhancing patient comfort and safety. Committed to delivering compassionate care and improving healthcare outcomes through collaboration with interdisciplinary teams. Certified Nurse Assistant (CNA) - Keepsake village Apr 2018 – Dec 2019

Results-driven Certified Nursing Assistant with 11 years of experience in patient care within healthcare settings. Proven expertise in managing high volumes of patient interactions, ensuring compliance with HIPAA regulations, and implementing efficient prior authorization processes. Strong communication and organizational skills, with a track record of enhancing patient comfort and safety. Committed to delivering compassionate care and improving healthcare outcomes through collaboration with interdisciplinary teams. Certified Nurse Assistant (CNA) - Columbus transitional care Mar 2014 – Mar 2018

Results-driven Certified Nursing Assistant with 11 years of experience in patient care within healthcare settings. Proven expertise in managing high volumes of patient interactions, ensuring compliance with HIPAA regulations, and implementing efficient prior authorization processes. Strong communication and organizational skills, with a track record of enhancing patient comfort and safety. Committed to delivering compassionate care and improving healthcare outcomes through collaboration with interdisciplinary teams. Education

Certified nursing assistant in Nursing, Ivy tech, 2024 Results-driven Certified Nursing Assistant with 11 years of experience in patient care within healthcare settings.

Funeral director in Mortuary science, John a Gupton school of mortuary science, 2011 Preparation of the Deceased: Embalming, cosmetology (makeup), hairstyling, dressing, and casketing. Funeral Planning: Meeting with families to arrange services, viewings, and memorial events. Administrative Duties: Filing death certificates, permits, and coordinating with cemeteries/crematories. Grief Support: Offering comfort and resources to grieving families. Logistics: Transporting remains and managing funeral home operations. Skills

Patient Education

Haul Load & Deliver

Record Organization/Maintenance

Hazardous Materials Haulage

Heavy Equipment

Medical Terminology

Insurance Verification

Medical Office

Sterilize Medical Instrumentation & Equipment

Administer Prescribed Medications & Treatments

Patient Management Plans

Administer Injections

Freight/Cargo Loading/Unloading

Medical Reimbursement Systems

Medical Records

Blood pressure assessment

Dementia Care

Activities Of Daily Living (ADLs)

Assistance with Activities of Daily Livings(ADLs)

End-of-Life Care

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