Results-Driven Operations & Quality Leader
Resume:
Destiny McElwaney
New Hope, AL. *****
***.*******@******.***
Professional Summary
Results-driven Parts Manager, travel consultant, and Quality Analyst with over a decade of experience in inventory control, data analysis, travel consulting, billing and invoicing, vendor communications, quality and performance analysis, and team leadership. Adept at optimizing processes, enhancing operational efficiency, and ensuring high-quality standards. Strong communicator with a proven ability to build and maintain professional relationships while delivering exceptional customer service. Supported by reputable references, I am highly motivated to continue advancing my career and making a meaningful impact on a dynamic, growth-oriented organization.
Work Experience
Quality Specialist
Salelytics LLC @ Elevance Health New Hope, AL June 2023- Present
●Led and managed a team, ensuring optimal performance and productivity.
●Conducted quality assurance assessments to maintain compliance and service excellence.
●Prepared and analyzed weekly/monthly performance reports using Excel and SharePoint.
●Monitored and recorded calls through healthcare portals and Roadmap to ensure adherence to standards.
●Completed high-priority escalations and implemented fraud prevention measures via healthcare portals, Citrix and Salesforce.
●Facilitated weekly team meetings and coaching sessions with managers/supervisors via Microsoft Teams.
●Provided training and onboarding support for new hires, ensuring a smooth transition and competency development.
●Diagnosed and resolved technical issues to maintain seamless remote operations.
Travel Consultant
Salelytics LLC New Hope, AL May 2022- June 2023
●Account management, regularly referred to booking logs to ensure timely completion
●Maintained a secure remote office environment accommodating fluctuating and flexible work schedule
●Frequently contacted rental branches on behalf of clients, to complete and/or resolve unforeseen issues
●Created travel logs, booked rentals/lodging for new and existing clients via Sabre, complying with weekly KPI’s
●Regularly contacted airline services on behalf of clients
●Email, phone, and zoom communications with clients and colleagues daily
●Diagnosed and resolved technical issues to maintain seamless remote operations
Owner
The Cleaning Beaches, LLC New Hope, AL July 2021 - Present
●Conducted interviews and made hiring decisions
●Recruitment and management of employee onboarding processes, ensuring smooth integration and compliance.
●Scheduled and attended potential client meet and greets
●Prepared and delivered quotes to clients, supporting sales and business growth.
●Created weekly employee schedules based upon upcoming client requests
●Processed payroll accurately and efficiently, maintaining records and confidentiality.
●Completed all billing and invoicing operations, ensuring timely payments and financial accuracy.
●Developed and executed business advertising strategies to enhance brand visibility via web, social media, and in person hiring events
Oversaw money management, including budgeting and financial tracking.
●Generated and analyzed monthly spending reports to optimize cost efficiency.
●Maintained accurate material supply records through data entry and inventory management.
●Performed clerical and bookkeeping duties, ensuring proper documentation and financial organization.
Parts Manager & Part Time Dispatch
We Care Heating and Air Warner Robbins, GA February 2021 - May 2022
•Conducted daily cycle counts to maintain accurate inventory levels.
•Managed front counteras needed, greeting walk-in customers and vendors
•Managed stocking and replenishment of company crew trucks to ensure operational readiness.
•Provided exceptional customer service at the parts counter, assisting with inquiries and transactions.
•Oversaw shipping and receiving processes, ensuring timely and accurate deliveries.
•Performed data entry of warehouse inventory using Excel for efficient tracking and reporting.
•Gained in-depth knowledge of HVAC parts and materials to facilitate accurate warehouse restocking.
•Served as a part-time on-call crew dispatcher, coordinating logistics and maintaining customer relations.
Parts Manager
Wesco Distribution Fairburn, GA March 2019 to January 2021
•Performed daily cycle counts to ensure accurate inventory tracking and control.
•Managed scheduling to optimize warehouse operations and workflow efficiency.
•Conducted data entry and maintained accurate records for all warehouse inventory.
•Oversaw shipping and receiving processes, ensuring timely and accurate deliveries.
•Created BOLs for freight shipments to support logistics operations.
•Operated forklifts to load and unload shipments safely and efficiently.
•Stocked inbound materials using forklifts and reach trucks to maintain inventory organization.
•Developed in-depth knowledge of Georgia Power, Wesco, and TVC parts and materials to ensure accurate and timely warehouse replenishment.
Operations Manager
Ariens Distribution @ Kipper Tool Co. Gainesville, GA May 2017- February 2019
•Managed Ariens distribution systems and ensured adherence to operational procedures.
•Oversaw safety meetings and enforced protocols to maintain a secure work environment.
Conducted data analysis and entry to support inventory accuracy and decision-making.
•Maintained inventory control, ensuring optimal stock levels and efficient warehouse operations.
•Supervised shipping and receiving processes to ensure timely and accurate order fulfillment.
•Handled hiring and training responsibilities, onboarding new employees, and fostering team development.
Owner - In-Home Childcare Provider
Little Farmers Ellaville, GA February 2016 - April 2017
•Managed all aspects of a small in-home childcare program, ensuring a safe and nurturing environment for children in compliance with state regulations and guidelines
•Developed and led engaging arts and crafts activities to promote creativity and fine motor skills.
•Provided early childhood education, teaching letters, numbers, and colors through interactive lessons.
•Planned and prepared nutritious meals and snacks, adhering to dietary guidelines.
•Organized daily exercise and physical education activities to encourage healthy movement and development.
•Handled billing and invoicing, ensuring accurate record-keeping and timely payments.
Parts Manager
Communication Cabling Specialists Inc Tyrone, GA December 2014 - January 2016
•Dispatched company trucks to designated job sites, ensuring timely and efficient operations.
•Conducted daily cycle counts to maintain accurate inventory control.
•Placed parts orders as needed to ensure proper stock levels and prevent shortages.
•Managed shipping and receiving processes, verifying deliveries and shipments.
•Performed data entry and maintained warehouse inventory records using Excel.
•Processed invoices accurately, ensuring proper documentation and billing.
•Developed in-depth knowledge of cabling parts and components to stock trucks and warehouse inventory effectively.
Customer Service & Sales
Gently Used Appliance Newnan, GA May 2010 - November 2014
●Served as a key holder, responsible for opening the building daily and ensuring operational readiness.
●Managed used appliance sales
●Assisted customers in selecting products that met their needs.
Provided excellent customer service, addressing inquiries, and resolving concerns promptly.
●Coordinated delivery schedules and warranty maintenance services to ensure customer satisfaction.
●Handled monetary transactions, including cash, credit, and refunds, with accuracy and accountability.
●Conducted daily inventory cycle counts to maintain accurate stock levels and track product availability.
Education
Forklift Certification
Graduate Diploma
Northgate High School, Newnan, GA
04/2006 - 05/2010
Skills
•Account management
•Administration
•Business operations
•Advertising
•Analytical skills
•Billing
•Business analysis
•Business management
•Cabling knowledge
•Clerical experience
•Communication
•Customer service
•Data analysis
•Data entry
•Data management
•Data warehouse
•Department management
• Dispatch
•Distribution
•Fast-paced warehouse
•Fraud prevention
•Health insurance
•HVAC
•Invoicing
•Leadership
•Microsoft Excel
•Microsoft Office
•Microsoft OneNote
•Microsoft Outlook
•Microsoft Teams
•Microsoft Visio
•Money handling
•Money management
•Parts management
• Performance management
•Problem solving
•Quality assurance
•Quality control
•Quality management
•QuickBooks
•Remote work
•Retail
•Sales
•Salesforce
•Scheduling
•SharePoint
•Shipping and receiving
•Social media marketing
Telecommunications
References Available Upon Request
Contact this candidate