Customer Service & Operations Professional
Resume:
Letechia Collier-Smith
Seguin, TX *****
************@*****.***
Professional Summary
If I do not answer your calls please leave a voicemail or feel free to text. I live in the country so we don’t have the greatest reception.
I am a quick learner! I put everything I have into my work! I have many years of experience in customer service and managing.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Registered Behavior Technician (RBT)
ACES ABA-San Antonio, TX
January 2025 to Present
Waterside Nursing and Rehab ( Dietary Manager/ Activities Assistant Director) Nursing Home Facility-Kerrville, TX
August 2019 to April 2024
I was the dietary manager at the facility. I ran the kitchen and was in charge of doing the scheduling, truck orders, budget, Specific diets for specific residents, and inventory. I also was the Activities Assistant Director so I worked hands on with the patients. We would work on their motor skills, physical therapy, music memory, feeding and play games. I was in charge of planning or coordinate holiday parties, get togethers and birthday parties. More specifically I worked on the locked memory care unit. I loved every minute of it! Customer Service Representative
GlowTouch-San Antonio, TX
August 2022 to November 2022
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Handled billing issues and order inquiries
Assistant General Manager
Comfort Suites (Choice system)-Nashville, TN
April 2018 to July 2019
I was the Assistant GM over the hotel, I was in charge of daily operations, administrative duties, scheduling, and ran the front desk.
Relief Manager and Rock Star Grill Operator
Waffle House-Hendersonville, TN
June 2016 to April 2018
I left to move back to Texas
Call Center Representative
Alorica-Universal City, TX
April 2013 to June 2014
I was in charge of answering calls, handling accounts, take payments, and handle angry customers. Education
High school or equivalent
Volunteer State Community College-Nashville, TN
Skills
• Customer Service
• Hospitality
• Supervising experience
• Kitchen Management Experience
• Employee evaluation
• Time management
• Recreational therapy
• Home Care
• Microsoft Word
• Management (1 year)
• Meal Preparation
• ADLs
• Computer skills
• Account management
• Typing
• Nursing home experience
• Customer service
• Cooking (2 years)
• Cooking
• Restaurant Management
• Microsoft Outlook
• Food Handling
• OneSite
• Food service
• Front desk
• Cleaning Experience
• Dietary aide experience
• Food Preparation
• Cold calling
• Call Center
• Memory care
• Food Safety
• Store Management Experience
• Patient service
• Leadership
• Landlord-tenant law
• Microsoft Excel
• Merchandising (5 years)
• Senior care
• Microsoft Office
• Care plans
• Customer Care
• Organizational skills
• Kitchen management
• Kitchen Experience
• Dementia care
• Supervising Experience
• Communication skills
• Restaurant experience
• Food Production
• Office management
• Caregiving
• Management
Certifications and Licenses
Food Handler Certification
CPR Certification
First Aid Certification
Driver's License
April 2022 to August 2030
RBT Certification
April 2025 to April 2026
I am now ABA RBT certified
Contact this candidate