Customer Care & Travel Support Specialist

Trishi Thakur

701-***-**** ️ *************@*****.***

House No. 58, Block D, Kumaon Nagar, Naya Gaon, Punjab 160103 (Near Panchmurti Shiv Mandir)

Professional Summary

Dedicated and motivated professionals with experience in customer service and travel consultancy, along with a strong academic background in sociology and education. Known for adaptability, fast learning, and strong interpersonal communication. Eager to contribute to a dynamic organization while continuing to grow professionally.

Skills

Positive attitude

Customer communications

Decision-making speed

Process improvement awareness

Positive telephone manner

Emotional intelligence

Analytical abilities

Active listening

Self-motivation

Patient and calm

Employment History

Customer Care Executive

We Win Ltd. (C.M. Helpline 1100 Shimla)

Sep 21, 2022 – Jul 15, 2025

Provided prompt and empathetic assistance to citizens via the helpline

Handled customer queries and complaints with professionalism

Maintained call records and documentation efficiently

Contributed to team performance through consistent and quality support

Specialized Role: HRTC Helpline (1 Year)

Assisted customers with HRTC bus bookings and provided accurate information on routes, schedules, and availability

Handled complaints regarding delays, cancellations, and service issues for Himachal Road Transport Corporation (HRTC)

Ensured smooth communication between the helpline and HRTC departments

Provided follow-up support and contributed to service improvements based on recurring customer feedback

Test New Campaign – Officer Query Handling (1 Year)

Acted as a liaison between citizens and officials to ensure timely resolution of issues

Provided users with their login credentials (ID and password) and portal usage instructions

Helped departments and staff navigate official portals and troubleshoot access issues

Customer Care Executive

Dr. ITM Group (C.M. Helpline 1100 Shimla)

Jul 16, 2025 – Sep 2025

Assisted customers with inquiries and provided timely resolutions

Managed customer complaints with professionalism and empathy

Maintained accurate records of calls and customer interactions

Supported team efforts to improve overall customer satisfaction

Travel Consultant

The Himachal Valley, Shimla

Mar 2, 2021 – Mar 10, 2022

Assisted customers with travel planning, bookings, and itinerary management

Provided information on destinations, pricing, and travel requirements

Ensured customer satisfaction by offering tailored travel solutions

Handled online and in-person inquiries efficiently and professionally

Education

Master of Arts in Sociology – Himachal Pradesh University, Shimla (Nov 2021)

Marks: 641/1200

Bachelor of Education (B.Ed.) – H.P. College of Education, Totu, Shimla (Sep 2019 – Mar 2022)

Marks: 995/1500 Percentage: 71.07%

Bachelor of Arts (Honours in Sociology) – RKMV, Shimla (May 2014 – Jul 2017)

Senior Secondary (12th Class) – Govt. Senior Secondary School, Portmore, Shimla (May 2014)

Secondary (10th Class) – National Institute of Open Schooling, Shimla (Aug 2010)

Certifications / Diploma

Diploma in Computer Applications & Information Technology – Himachal Computer Center (Aug 2017 – Jul 2018)

Interests

Listening to Music

Travelling

Gardening

Personal Details

Husband Name: Mr. Viven Jamwal

Nationality: Indian

Gender: Female

Domicile: Himachali

Marital Status: Married

Date of Birth: 18th July 1994

Declaration

I hereby declare that the above information is true to the best of my knowledge and belief.

(Trishi Thakur)

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