Dynamic Customer Service Professional with Bartending Expertise
Resume:
D E N I S E
M A R T I N E Z
******.***********@*****.***
Las Vegas, NV 89110
PROFESSIONAL SUMMARY
Dynamic and outgoing server and bartender with extensive experience at TopGolf, recognized for delivering exceptional customer service, reliability, high energy, and training new staff. Skilled in cash handling and POS systems, while maintaining high service standards in fast-paced environments. Bilingual and adaptable, consistently achieving high levels of guest satisfaction and loyalty.
WORK EXPERIENCE
Licensed Esthetician, Self Employed, Jun 2021 Current, Las Vegas, NV Implemented promotional strategies to increase salon revenue through product sales. Ensured all services were delivered within allocated appointment times to maintain schedule integrity.
Updated client records with service details, product purchases, and future appointment dates. Consulted with clients to discuss desired outcomes and provided recommendations. Managed appointment scheduling to maximize efficiency and client satisfaction. Maintained cleanliness and sanitation of workstations and tools according to state regulations. Scheduled initial appointments and follow-ups to accommodate time conflicts and promote service retention.
Provided excellent customer service by resolving issues promptly. Provided excellent customer service by addressing inquiries and concerns promptly. Operated POS to process customer transactions and issue receipts. Bartender, Grand Ole Opry, Jun 2018 Apr 2021, Nashville, TN Took cash/credit card payments
Maintained stock levels of alcohol
Steadily worked extended hours
Checked identification of guests to verify age requirements for purchase of alcohol Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.
Handled cash and credit card transactions and reported tip totals after completing shifts. Conducted weekly and monthly inventories to maintain appropriate levels and replenishment schedules.
Used POS system to process cash and credit card transactions. Maintained cleanliness and organization of the bar area, following health and safety guidelines.
DM
Handled cash and card transactions accurately, providing change and processing payments. Created a welcoming atmosphere, engaging in friendly conversations with patrons. Cocktail Model Server/Bartender/Event Host, TopGolf, May 2018 Apr 2021, Nashville, TN Ringed up all drink and food orders in the POS system, collected payment for drinks and/or food served, balances all receipts and follows proper cash handling procedures. Steadily worked long night hours
Volunteered for additional shifts
Provided proper cocktail service in a timely manner Collaborated with coworkers to make higher sales and a fun and easygoing work environment Set up for private banquet events
Communicated knowledge to facilitate customer decision making Demonstrated flexibility in regard to work assignments and work schedule Provided excellent service with resulted in returning customers Demonstrated leadership as a trainer to new employees Responded and resolved customer problems and complaints Performed all side work at assigned station, such as, stocking coffee, cups, sugar, cream and coffee dispenser.
Communicated with bartender, assisted in the preparation of drinks and presents drinks to guests
Handled money according to procedure
Assisted team members with delivering food and beverage and kept productivity high. Greeted guests promptly and immediately established service-focused and upbeat tone for interactions.
Collected customer orders, ran food and maintained bar presence to keep up with high levels of service standards.
Handled all customer payments through POS system, including accurately counting cash and processing card transactions.
Suggested different drinks and foods to customers base on stated preferences and current specials.
Delivered friendly, attentive and courteous service consistently to maintain high satisfaction rates.
Examined lounge area regularly to identify and correct performance issues. Monitored customers' alcohol consumption and consistently complied with safe service standards.
Trained new staff on restaurant protocols, menu knowledge, and customer service excellence. Wore clothing and merchandise for advertisements, commercials and fashion shows. Quickly took payments from patrons after meals to turn over tables and help increase nightly revenue.
Greeted incoming guests warmly with genuine smile and eye contact. Pitched in to maintain clean and uncluttered work areas by vacuuming and wiping down tables. Worked well with kitchen, management, and serving staff to coordinate efficient service. Demonstrated excellent multitasking skills during peak hours to manage multiple tables efficiently.
Promoted great customer service by remaining attentive to guest needs. Beauty Advisor, Nordstrom, Feb 2017 Apr 2019, Nashville, TN Started conversations with browsing customers to initiate contact and uncover sales opportunities for available beauty products and services. Delivered exceptional service and beauty advice consistently to develop and grow loyal customer base.
Restocked items regularly and wiped down counters to maintain clean and professional appearance and entice customers.
Demonstrated products and advised customers on optimal choices and techniques to close sales and exceed daily targets.
Collaborated with sales team members and counter managers to detect and capitalize on business development opportunities and increase team revenue. Met or exceeded monthly sales goals through individual and team sales. Restocked shelves and maintained orderly product displays. Maintained knowledge of current sales and promotions. Trained new employees on sales techniques and company policies. Encouraged customers to sign up for warranties and additional services. Notified customers of new products, prices and special offers. Beauty Consultant/Manager, Macys Department Store, Feb 2013 Aug 2017, Las Vegas, NV Attended seminars to acquire knowledge of upcoming and trendy beauty products to bring fresh ideas to company.
Performed mini-makeovers to introduce customers to specifically branded products. Enticed customers to purchase products using sales techniques, including product demonstrations, free samples and sharing product knowledge. Introduced new and promotional items to customers, achieving daily sales, and service standards.
Tracked sales figures to focus future purchasing efforts around successful lines and categories. Fostered strong customer relationships by offering free consultations, solving customer problems and offering complementary products.
Provided advice on product safety to customers with skin conditions or contact allergies. Assisted customers in finding and selecting products based on their needs. Managed cash register, including processing credit card and cash payments. Maintained a clean and safe shopping environment for customers. Offered recommendations to customers, enhancing their shopping experience. Organized back-stock items and ensured the sales floor was fully stocked. Restocked shelves and maintained orderly product displays. Tracked inventory levels and placed orders for new stock as needed. Managed cash and credit card transactions.
Greeted customers warmly and offered assistance in finding needed merchandise. Maintained knowledge of current sales and promotions. Server, Viva El Taco, Jan 2012 Jan 2014, Las Vegas, NV Maintained all sanitation procedures and food safety guidelines Helped guests choose the menu
Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
Apr 2019
Jan 2017
Jan 2013
Answered phones to take orders for customer pick up or delivery. Handled multiple tables simultaneously with high service quality. Monitored tables, offering add-ons and checking on guest satisfaction. Took orders, made drinks and provided refills for guests. Completed opening and closing checklists according to set standards. Adapted quickly to menu changes and communicated updates effectively to guests. Handled cash and credit transactions accurately, providing change as needed. Served meals and beverages to guests with prompt and courteous attention. Resolved customer complaints with patience and professionalism to maintain positive atmosphere.
EDUCATION
Esthetician
Genesis Career College Nashville, TN
Mixologist
Professional Bartending School of Nashville Nashville, TN, TN Diploma
Rancho High School Las Vegas, NV
SKILLS
Bilingual ABC License
Customer focused Multi-tasker
Outgoing Personality Friendly
Reliable Good Memory
Fast Learner Communication Skills
Maintain Cleanliness Customer Awareness
Working Under Pressure Working in Fast-Paced Environment Adaptability and flexibility Performance under pressure Collaborative teamwork Professionalism
Time management Multitasking
PERSONAL INFORMATION
Gender: female
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