Senior Travel Consultant and Support Specialist
Resume:
Travel Consultant, Senior
World Travel - Remote
May 2022 to November 2022
• After hours travel coordinator
Manage call volume and distribution. Fielding high volume calls with maintaining fast, accurate, and personable service.
Reservations and after hours support for 100 plus companies. Adapt to manage change and demonstrate adaptability and flexibility. Knowledge of travel technology systems. Apollo, Smart Point, Sabre and Sabre Red, booking builder and WEB booking tools..
Understanding of ACD Phone systems and reporting and soft phone AVAYA. Ticketing and quality control, this includes voids, exchanges, refunds. Review of using company discounts, and commissions that may apply.
Respond to email/VIP queries
Offshore after hours email coverage. Offshore and Marine travel are special fare for employees going offshore. These are for typically on this account, crew members going offshore for oil drilling. These are not published, so booked different and require extra documentation. Assigned task such as chat, responding to emails, and VIP flight monitoring. VIP flight monitors flights within a set amount of time, call back or emails given if delayed or cancelled. We notify and rebook, issue the tickets so it saves the client time and stress. Ability to self motivate during down time and use time management for training or additional task. Senior Travel Counselor
CCRA - Remote
September 2019 to March 2020
Debra Black
**************@*****.***
Port Saint Lucie
Florida
After hours senior travel consultant
Laid off due to Covid
Virtual
Domestic and international bookings of cars, hotel, air and ground transportation. Night and Weekend service to all emergency travel. Smartpoint reservation system.
Appling the client discounts, travel company discounts on air, car and hotel. Following individual travel policy for over 100 companies.
Ticketing and quality control.
Vip monitoring, same as the HRG supportive role.
Concur (online booking tool) support afterhours. Fielding questions about the concur tool, reset passwords, update profiles and employee's information. After hours emergency travel consultant
Fox - Remote
2018 to 2019
Travel consultant for emergency after hours help dean. Coordinator
EmCare, Inc - Houston, TX
2014 to 2016
Responsible for keeping track of hospitalist patient rounds for billing purposes, and patient totals. Rounding list provided what the physician did to the patient during that rounding, and kept track to bill. Compiling patient charts from the rounding data and physicians admits, daily notes and discharge summary.
Pulling out all the billable services from the rounding, admissions and notes. The charts are time sensitive, and have to be within an acceptable time frame for billing insurance and patients for the hospital visit. Answering phone and monitor of emails. This included support for the hospitalist for patient or pharmacy call backs. As well as billing questions from companies, patients and insurance claims. Travel Consultant
BCD Travel accounts Schlumberger
2010 to 2014
2010-2014
Dedicated account service to the client from start of call/email until the completed transaction. The Schlumberger Company that used this desk was SWAMI. Assigned full time as the agent for this assignment. Being the dedicated agent was very face paced and a rewarding experience. Offshore/Marine travel with included Sabre and Amadeus computer systems. Used offshore and marine fares to book the lowest refundable flexible tickets. Corporate travel, meetings, training and ghost card, and hotel bookings were almost always paid by the ghost card/direct bill.
Calls, email and fax. This account had mostly emails as many used the ghost card, or direct bill. Therefore, domestic bookings would be done via email for parties without a company card. Issued tickets, exchanges, international pricing. Rate desk used for complex international (excluding the offshore or marine fares). They are not published and booked on the GDS or IMAS and website specific to these fares.
Helping with online booking tool support for simple profile updates, removal of profile details. Offshore/Marine Travel Coordinator
BCD Travel accounts Schlumberger - Houston, TX
2000 to 2014
Travel Counselor
BCD Travel accounts Schlumberger - Houston, TX
2009 to 2010
Dedicated account service to the client from start of call/email until the completed transaction. Calls, emails, fax or walk in service.
Air, Car and hotel bookings. Halliburton onsite sent to QC to have tickets issued, voided and refund. As well as a the international rate desk for rating complex itineraries. New hire candidate request were faxed in and we all took turns as a group to book them. A "ghost card" used for the airline ticket purchases. Car and hotels are direct billed and noted in the bookings. Face paced travel with call; handle time, after call stats and monthly call monitoring. Always met or exceeded the goals for our stats/monitoring.
Travel Consultant
BCD Travel accounts Schlumberger - Houston, TX
2000 to 2009
Dedicated account service to the client onsite.
Domestic and international air, car, hotel bookings. Online booking tool for Bechtel domestic travel was used for 80 percent of tickets. Heavy international, which included negotiated fares, split ticketing for lower fares.
Adhering to ticket deadlines, schedule changes and contacting the passenger to advice of schedule changes, or delays.
Ticketing and exchange quality control. Including voids, reissues and refunds. International rate desk used for complex bookings.
Account specific bookings, such as charter fights, WEB bookings with discount in bulk. Internet bookings using group air purchased, and then adding details in Sabre to email the invoice. Going to different onsite to help when short staffed or adjusting shift to support call volume. Direct bill bookings for candidates, family members, relocation and award travel. Travel for air, car, and hotels. Forms filled and sent to the person authorizing to sign. Sending copies to the correct parties to track after approval and tickets issued. New hire mentorship.
Customer service issues and resolving any issues with initial call or email. Finding resources and innovated solutions to resolve any issues in a timely manner. Online support for the online booking tool, and updating profile information. Education
Associate
Skills
• Computer literacy
• Time management
• Customer service
• Typing
• Statistics
• Phone etiquette
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