Seasoned Customer Service Professional with Administrative Expertise

Leilani McClellan

**** ************ **

Hemet, CA 92543

Phone 951-***-****

Email: ************@*****.***

Objective:

To obtain a position that will utilize my knowledge, experience and education in an environment that fosters challenge.

Relevant Skills:

Over 20 years in customer service, Reliable, responsible, punctual, & a team player. Typing is 45 wpm; Computer skills (Microsoft Word, Excel, PowerPoint, & Outlook) and general office/clerical skills. Experience:

HCN Bank 7/2023- Current

Teller, Loan Servicing Specialist

• Apply payments to current loans

• Print and mail loan statements

• Apply monthly wire transfers to appropriate loans

• Answer phones and reply to emails

• Send weekly reports

• Set priorities and meet deadlines

Finland Financial Inc. 04/2021-11/2022

Personal Assistant/Office Manager

• Build corporations for clients

• Recorded and deposited incoming payments in accordance with company procedures

• Screened and prioritized emails, calls, and correspondence on behalf of management

• Processed and sorted incoming mail and deliveries each day

• Handled billing and ensured prompt payment of office and personal rents and invoices

• Monitor tasks for 4 employees

Travel Impressions 06/2015-03/2021

E-comm Agent, Premium Agent (Call center)

• Assist Travel agents in planning and booking travel arrangements including flights, accommodations, car rentals, and tours

• Handle incoming and outgoing communications in a timely and professional manner

• Resolve customer issues or changes related to bookings promptly and efficiently Amtrak 01/2012-03/2015

Reservation Agent (Call center)

• Customer service / Data entry

• Make train reservations and establish payment

• Check the status of trains

• Answer questions regarding train schedules

Pechanga Resort & Casino 12/2010-01/2012

Valet Dispatch, Guest Services Representative

• Customer service in person and over the phone

• Accept Claim tickets from guests for their vehicle

• Use a walkie talkie to call for a shuttle for guests

• Assist guests with property inquires/directions

• Check in/out Hotel guests

Hilton Reservations Worldwide 05/2008-10/2010

Reservation Agent (Call center)

• Answer inquiries pertaining to hotel services

• Make and confirm reservations

• Customer service/ Data entry

• Meet monthly assigned quota

• Establish payment for accommodations

Education:

Kaplan College Riverside, CA 2004-2006

Certificate for Legal Administrative Assistant/Computer Office Skills Mt. San Jacinto College San Jacinto, CA 2018-2021

Associates Degree in Humanities and Liberal Arts

National Notary Association Hemet. CA 2021

Notary/Loan Signer

Department of Real Estate Hemet, CA 2023

Real Estate License

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