Customer Service & Administrative Specialist Resume

Jasmine Harris-Branscumb

269-***-**** • ************@*****.*** • Raleigh NC

Professional Summary

Organized and customer-focused administrative professional with over 2 years of experience in retail management and sales support. Skilled at coordinating schedules, preparing documents, and maintaining smooth front-desk operations. Currently pursuing an Associate’s degree in Social Work, combining strong interpersonal communication and empathy with proven administrative and leadership skills. Dedicated to supporting a dynamic showroom sales team with professionalism, efficiency, and attention to detail.

Key Skills

●Customer Service & Front-Desk Support

●Appointment Scheduling & Calendar Management

●Quote & Document Preparation

●Microsoft Office Suite (Outlook, Excel, Word)

●Email & Phone Communication

●Team Leadership & Training

●Data Entry & Recordkeeping

●Office Organization & Supply Management

●Multitasking & Time Management

Professional Experience

Shift Lead / Manager

Burlington, March 2025-June 2025

●Supervise daily store operations and coordinate shift schedules for a team of associates.

●Deliver exceptional customer service and resolve issues quickly and professionally.

●Support management with administrative tasks, including cash handling, daily reporting, and inventory control.

●Train and mentor new team members to ensure consistent service and operational standards.

●Maintain a clean, organized, and welcoming front-end environment.

Sales Associate

Best Buy, July 2022-Present

●Provided top-quality customer service and assisted clients with product selection and inquiries.

●Supported sales consultants by preparing quotes, processing orders, and managing records.

●Handled incoming calls and emails, ensuring prompt, professional communication.

●Helped maintain product displays, stock levels, and showroom presentation.

●Contributed to team sales goals through proactive service and detailed product knowledge.

Education

Associate in Social Work (In Progress) — SWMC

Expected Graduation: 2027

High School Diploma — Bridge Academy of SWM Graduated: June 2025

Additional Information

●Excellent communication and interpersonal skills developed through customer service and management roles.

●Highly organized, dependable, and adaptable to changing priorities.

●Passionate about supporting others and maintaining a professional, welcoming environment.

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