Experienced Team Player Seeking Growth Role
Resume:
Courtney Victoria Hilliker
***************@*****.***
Experienced and dedicated professional with a proven track record in delivering exceptional service in both patient and customer service settings. Known for effectively managing time-sensitive tasks, maintaining keen attention to detail, and fostering strong communication with peers, individuals, and upper management. Adept at balancing multiple responsibilities while ensuring high-quality outcomes and seamless interactions in fast-paced environments.
Job History
Empire Today
Independent Sales Consultant December 2021- June 2022
Installation Manager June 2022 -March2024
Business Development Representative March 2024-July 2025
Key Responsibilities:
Quality Assurance & Customer Satisfaction: Apply critical thinking and problem-solving skills to ensure all installations meet quality standards and exceed customer expectations.
Team Coordination & Scheduling: Manage and schedule installers to ensure efficient and timely delivery of services, optimizing resources to meet project deadlines.
Installation Scrubbing: Review and verify product specifications before installation to ensure accuracy and customer satisfaction.
Inventory Management: Routinely conduct inventory checks, and order necessary products and supplies to maintain smooth business operations.
Recognition & Achievements: Awarded multiple Top 3 Small/Medium Market Plaques for excellence in Nashville operations; recognized with the Warehouse of the Year award for outstanding team performance.
Training & Development: Provide ongoing coaching and training to installers and sales consultants to enhance installation knowledge and improve performance.
Collaboration with Sales Team: Work closely with the sales team to ensure that they are well-versed in installation procedures and product details.
Recruitment Strategies: Develop and implement effective recruitment strategies to attract top talent and strengthen the installation team.
Customer Communications: Discuss the scope and cost of Field Change Orders with customers, ensuring transparency and clear expectations.
Operational Management: Drive key business metrics while maintaining profitability and managing day-to-day operational tasks.
Performance Recognition: Ranked Top 10 in the company for 2023, highlighting exceptional performance and leadership.
Safety Leadership: Served as 2023 Safety Captain, ensuring adherence to safety protocols and fostering a culture of workplace safety.
Fanelli’s Deli July 2021- November 2021
Manager
Shift staffing and opening and closing deli.
Ordering product and maintaining inventory.
Generating and making specials on Daily/weekly basis.
Ensuring all state and FDA mandates were meet.
Rochester Cardiopulmonary Group at URMC May 2014- June 2021
Physician Support Specialist
Key Responsibilities:
Provide exceptional customer and patient service, ensuring satisfaction and addressing concerns with professionalism and empathy.
Manage time-sensitive tasks efficiently, consistently meeting deadlines and ensuring a high standard of quality.
Collaborate with team members and upper management to streamline processes and improve service delivery.
Maintain meticulous attention to detail while handling complex or confidential information.
Serve as a liaison between patients, customers, and internal departments to resolve issues and provide necessary support.
Communicate effectively with diverse groups, adapting messages for different audiences to ensure clear understanding.
Assist in the training and mentoring of new team members, promoting a collaborative and productive work environment.
Handle a wide variety of administrative and support tasks, contributing to the overall operational success of the department.
Maintain up-to-date knowledge of policies, procedures, and service protocols to ensure compliance and optimal service standards.
Magnolia’s Deli Café December 2009- April 2014
Manager
Shift staffing and opening and closing deli.
Ordering product and maintaining inventory.
Generating and making specials on Daily/weekly basis.
Ensuring all state and FDA mandates were meet.
Heritage Christian Services October 1999- November 2009
Residence Manager
Key Responsibilities:
Develop and oversee individualized care plans in collaboration with healthcare professionals.
Monitor residents’ progress and adjust support strategies as needed.
Advocate for residents’ rights, dignity, and inclusion in community life.
Train, and supervise direct care staff and support personnel.
Conduct regular performance evaluations and provide coaching for staff development.
Schedule shifts and ensure adequate coverage for 24/7 care.
Foster a positive team culture focused on empathy, accountability, and professionalism.
Maintain accurate records including incident reports, medication logs, and care documentation.
Ensure compliance with state and federal regulations (e.g., HIPAA, ADA, licensing standards)
Prepare for audits and inspections by regulatory agencies.
Manage home budget including payroll, supplies, and maintenance.
Coordinate with vendors and service providers for facility upkeep and resident needs.
Seek funding opportunities or grants to enhance services.
Serve as liaison between the home, families, guardians, and external agencies.
Organize family meetings and provide updates on resident well-being.
Build partnerships with local organizations to expand opportunities for residents.
Contact this candidate