Customer Service & Relations Specialist

KIRAM TAYLOR

Memphis, TN

n 901-***-**** )n ***********@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with over two years of experience assisting consumers and resolving issues effectively. Skilled in communication, conflict resolution, and building positive client relationships. Proven ability to deliver excellent service, support organizational goals, and represent companies with professionalism. Seeking a role in customer service, communications, or client relations within the Memphis area. WORK EXPERIENCE

Consumer Relations Specialist – Shelby County Utility Office – Memphis, TN Feb 2024 – Present

• Serve as a main contact for residents regarding billing inquiries, account setup, and service changes.

• Resolve consumer issues with empathy, accuracy, and confidentiality.

• Prepare reports and maintain accurate records in internal systems.

• Support community outreach programs and promote consumer awareness. Client Support Associate – FedEx Services – Memphis, TN June 2023 – Jan 2024

• Delivered responsive assistance to customers regarding shipment tracking, billing, and claims.

• Collaborated with multiple departments to ensure issue resolution and high customer satisfaction.

• Recognized for clear communication and professional demeanor.

• Assisted in training new team members on CRM tools and service standards. Customer Service Representative – Comcast Xfinity – Memphis, TN Nov 2022 – May 2023

• Assisted customers via phone and chat with service upgrades, billing questions, and troubleshooting.

• Maintained high satisfaction and quality scores through clear, empathetic communication.

• Documented customer interactions using Salesforce CRM.

• Promoted teamwork and knowledge sharing among peers. EDUCATION

High School Diploma – Memphis, TN (Class of 2001)

KEY SKILLS

• Strong verbal and written communication

• Customer service and retention

• Conflict resolution and problem-solving

• CRM software (Salesforce, Zendesk, Freshdesk)

• Microsoft Office Suite

• Time management and multitasking

• Team collaboration and leadership

REFERENCES

Available upon request

Contact this candidate