Part-Time Customer Service Specialist Desired Role

T M Tatiana Martin

San Tan Valley, AZ ***** 623-***-****

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EDUCATION In Progress Bachelor's Degree Healthcare EXPECTED IN 05/2029 Maricopa Community Colleges, Gateway Community College, Phoenix, AZ PROFESSIONAL

SUMMARY

Developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.

SKILLS Customer inquiry

resolution

• • Team collaboration High-volume call

handling

•

Service delivery

improvement

• Relationship

building

• De-escalation

techniques

•

EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE 08/2025 to CURRENT Intouch CX Mesa, AZ

Handled high-volume inbound calls while maintaining professionalism and empathy.

•

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

•

Educated customers on product features, troubleshooting issues to facilitate seamless experiences.

•

CREW MEMBER 03/2025 to 08/2025

Taco Bell Restaurant Gilbert, AZ

• Worked front counter, drive-thru, and other areas. Collaborated with team members to meet peak demand periods effectively and efficiently.

•

Trained new team members on procedures, customer service, and sales techniques.

•

CREW MEMBER 01/2023 to 08/2023

Jack in the Box San Tan Valley, AZ

• Worked front counter, drive-thru, and other areas. Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

•

Worked well with teammates and accepted coaching from the management team.

•

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