Customer Care & Admin Specialist

Jackson Adenike Magaret

Lagos, Nigeria ****************@*****.*** +234-915-145-6492

Career Objective

Motivated and service-driven graduate with strong communication and interpersonal skills, seeking to build a career in Customer Care and Administrative Support. Dedicated to delivering excellent client experiences, resolving inquiries with professionalism, and contributing positively to organizational growth. Professional Summary

Dynamic and versatile professional with a background in administration, teaching, and communication. Skilled in handling client interactions, record management, and problem-solving, with proven ability to build positive relationships and foster trust. Adaptable and detail-oriented, with a strong drive to excel in fast-paced customer service environments.

Education

University of Nigeria, Nsukka

Bachelor of Arts in Education (B.A.Ed.), English — Graduated 2023 Core Competencies

• Client Relationship Management

• Effective Communication & Active Listening

• Administrative & Office Support

• Conflict Resolution & Problem-Solving

• Team Collaboration & Leadership

• Time Management & Multitasking

• Data Entry & Information Management

• Adaptability & Professionalism

Key Skills

• Customer Service: Active Listening, Client Support, Conflict Resolution, Relationship Building

• Communication: Clear Verbal & Written Communication, Professional Email Correspondence, Public Speaking

• Digital & Technical: Data Entry, Microsoft Office Suite, Email & Calendar Management, Content Creation

• Interpersonal: Adaptability, Problem-Solving, Teamwork, Attention to Detail, Time Management

• Additional: Classroom Management, Mentorship, Training & Development Certificates & Training

• Jobberman Soft Skills Certification

• Virtual Assistant Certification – Express Tech Academy

• National Youth Service Corps (NYSC) Certificate

Professional Experience

Customer Support & Administrative Assistant (Educational Sector) Trinity College, Abeokuta — Aug 2024 – Aug 2025

• Handled daily inquiries from parents, students, and staff, ensuring quick and professional resolution.

• Maintained accurate administrative records and managed official correspondence.

• Coordinated events and publications, improving school–community engagement.

• Supported staff and management in delivering quality services and maintaining organizational efficiency.

• Delivered excellent front-desk support, fostering a welcoming and client-focused environment. Assistant Learning Facilitator

Government College, Ikere Ekiti — May 2022 – Jul 2022

• Collaborated with lead teachers to support classroom activities and maintain student engagement.

• Assisted in lesson planning, tutoring, and performance assessment.

• Built strong communication with students, fostering learning and discipline. Assistant Learning Facilitator

Ajolagun High School, Ikere Ekiti — Aug 2021 – Oct 2021

• Supported teaching and curriculum delivery across subjects.

• Encouraged student participation and provided extra academic support when needed.

• Contributed to school activities and community engagement projects. Achievements

• Improved school communication flow by managing correspondence effectively at Trinity College.

• Successfully coordinated school publications and press club activities, boosting student engagement.

• Recognized by colleagues for professionalism, adaptability, and leadership potential. Languages

• English — Fluent

• Yoruba — Proficient

• Sign Language — Basic/Conversational

Hobbies & Interests

• Volunteering and Community Engagement

• Creative Writing & Storytelling

• Problem-Solving Challenges

• Team Collaboration

References

Available on request.

Contact this candidate