Customer Service Specialist with Strong Interpersonal Skills

Rhonda Boone León

Cell Phone: 949-***-****

Email: ***********@*****.***

Home Address: ***** ***** ****, ***********, ** 92392 SUMMARY

Hardworking, focused, reliable worker with a strong background in answering busy phone lines, operating cash registers, greeting customers, organizing and keeping work areas clean and neat. Enjoys keeping files organized and doing data entry. Types 50wpm accurately, learns quickly and has a cheerful, friendly demeanor. EXPERIENCE

06/26/2019- 03/20/2020

Tuttle Click Auto Group (40 Auto Ctr Dr, Irvine, CA) Jobe Title: Nights and Weekends Front Desk Receptionist Supervisor’s Name: Nathan Banda 949-***-****

• Received incoming calls and directed them to the proper departments or individuals; coordinated with sales, finance and other staff members to fulfill requests and resolve customer issues.

• Greeted walk-in customers and connected them with appropriate staff members.

• In addition to the duties hired for, filled in temporary positions as needed with little or no prior notice; for two months as the service receptionist for the TC’s Jeep service department; also for TC Mazda's service department; filled in as front desk receptionist for Tuttle-Click Ford, and for two months, helped out in the business office three days a week with filing, auditing and scanning documents during the day.

• Pleasant, cheerful demeanor

• Genuinely enjoys helping others

• Is punctual and professional in attire and performance Reason for leaving: Was laid off due to Covid-19. Then chose to stay home and care for my newborn grandson born 1-19, 2020 so that my daughter (his mother) could return to her work.

03/2017- 05/2019

Poway Chrysler Jeep Dodge Ram (13811 Poway Rd, Poway, CA 92064) Title: Full-time Service Cashier and Sales Receptionist Supervisor’s name = Merla Smith. 760-***-****

• Processed customer invoices using the dealership's CDK program.

• Received cash, checks and credit card payments from customers, made change

• Accurately and issued receipts to customers.

• Processed refunds to customers when necessary

• Processed counter tickets for the parts department

• Accounted for all invoices closed by the end of day

• Promptly and efficiently answered a multi-line switchboard and transferred calls (an average of 10 phone calls per hour) and directed or transferred customers to the proper department or individual.

• Handled customer complaints diplomatically and referred unhappy customers to the appropriate associate for resolution.

• Maintained thirty cabinets of client service files keeping them organized and at the ready.

• Was in charge of faxing and procuring payment for extended warranty invoices.

• Took payments via phone and fax for extended warranty invoices. If payment was to be made by check, she would later coordinate with accounts receivable to ensure the funds had been received before she filed the repair order.

• Neatly maintained an expanding inventory of customer service files and parts counter tickets

• Was in charge of faxing copies of files to law firms and FCA representatives when requested for Lemon Law complaints and kept a record of faxed files for the service manager.

• Helped the warranty representative with her filing if she was getting behind

• Helped maintain a cheerful environment for both customers and employees. SKILLS

• Phones: answering multiple phone lines (Cisco IP)

• Appointments:scheduling, canceling, confirming (via X-Time)

• Auditing time stamps and booking service repair orders (CDK)

• Cash handling: counting the drawer

• Cash drawer balancing

• Cash register operation

• Coin counting

• Credit and cash transactions

• Customer greeting and assistance

* Data Entry (Types 50wpm accurately)

• Writing memos and letters to customers

• Guest service

• ID verification

• Microsoft Word

• Payment processing

• POS systems

• Printing, Copying, Faxing

• Scheduling Service Appointments

• Switchboard operation

EDUCATION

Musicians’ Institute, Hollywood, CA 1986

South Florida Community College 1985

Avon Park, Florida- Associate of Arts in Music

Lake Placid High School 1983 Lake Placid, FL

CURRENT LICENSES

California Driver’s License #C5827332

California Department of Real Estate Sales License #02242765

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