Administrative Assistant with Strong Customer Service Skills
Resume:
Suzanne Whisman
Harrison, OH ***** 513-***-**** **************@*****.***
PROFESSIONAL
SUMMARY
Dynamic administrative professional with a proven track record at McDonalds Harrison, excelling in customer service and office administration. Recognized for enhancing workflow efficiency and fostering strong client relationships. Adept at data entry and meticulous documentation, contributing to improved team productivity and satisfaction rates. A dedicated team player committed to excellence.
SKILLS • Customer service
• Data entry
• Computer skills
• Office administration
• Administrative support
• Customer and client relations
• Computer proficiency
• Filing
• Customer relations
Documentation and
recordkeeping
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• Database entry
• Dedicated team player
• Verbal communication
• Deadline oriented
• Professional and mature
• Relationship building
• Meticulous attention to detail
WORK HISTORY ADMINISTRATIVE ASSISTANT 2016 to CURRENT McDonalds Harrison
Managed scheduling and coordinated appointments for team members to ensure efficient workflow.
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Assisted in maintaining organized filing systems to enhance information retrieval and accuracy.
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Collaborated with team members to resolve customer inquiries, improving overall satisfaction rates.
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Processed inventory orders and monitored stock levels, ensuring timely replenishment of supplies.
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Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
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Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
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Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
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Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
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Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
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• Maintained inventory of office supplies and placed orders. Enhanced office environment, organizing spaces for better workflow and employee comfort.
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Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
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CREW TRAINER 2015 to 2016
Taco Bell Restaurant Harrison, OH
Trained new hires on operational procedures and customer service standards.
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Ensured compliance with health and safety regulations during daily operations.
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• Monitored team performance and provided feedback to enhance efficiency. Assisted in managing inventory levels to minimize waste and optimize supply chain.
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Delivered exceptional customer service, resolving issues promptly and effectively.
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Supported management in maintaining a positive work environment through team-building activities.
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Trained other employees in customer service, food safety, and performance requirements.
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• Taught new team members correct procedures for all areas of operations. Set positive example for team members by providing high-quality, efficient service.
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Greeted customers with smile and provided friendly service to professionally handle every need.
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Mentored junior employees to improve performance, food safety, and customer service.
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Collaborated with management to identify areas of improvement and develop comprehensive training programs.
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• Maintained current knowledge of all team position requirements. Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
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CUSTOMER SERVICE RECEPTIONIST 2006 to 2014
Invisible Fence of Cincinnati Cincinnati, OH
Managed front desk operations, ensuring prompt and professional service to all visitors.
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Coordinated appointment scheduling, optimizing staff availability and enhancing client experience.
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Handled multi-line phone systems, directing calls efficiently to appropriate departments.
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• Developed and maintained comprehensive filing system for client records and documentation.
Assisted in training new staff on customer service protocols and office procedures.
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Resolved customer inquiries and complaints in a timely manner, improving satisfaction rates.
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Implemented process improvements for reception workflow, reducing wait times for clients.
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Collaborated with team members to enhance communication strategies within the office environment.
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Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
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Maintained a clean and welcoming reception area to create a positive first impression for visitors.
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Resolved complex situations calmly, demonstrating professionalism under pressure while maintaining customer focus.
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Supported office management tasks such as coordinating employee schedules or preparing reports as needed.
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Streamlined front desk operations for improved efficiency and increased customer flow.
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Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
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Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
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Processed payments accurately, balancing cash drawer at the end of each shift for proper accounting practices.
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Provided administrative support to staff, assisting in the completion of various tasks for improved productivity.
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Contributed to company growth by actively promoting products and services based on individual customer needs.
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Assisted customers with appointment scheduling, ensuring optimal time management and resource allocation.
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Developed strong rapport with clients through active listening and empathetic communication skills.
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Facilitated smooth office operations with timely ordering of supplies and inventory management.
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• Investigated and resolved customer inquiries and complaints quickly. EDUCATION Liberal Arts
College of Mount Saint Joseph, Cincinnati, OH
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