Polished Customer Service & Sales Professional

Mekdes LeGrand-Carney

************@*****.*** +1-202-***-**** 1 Florida ave NE, DC

EDUCATION

Pennsylvania State University — State College, PA May 2025 August 2023- May 2025 Coursework in Political Science and International Relations American International School of Brasilia (EAB) – Brasilia, Brazil High School Diploma (HS) May 2023

Experience

Seasonal Sales Associate, NORTHFACE — Tysons Corner, VA Oct. 2025 - Present

● Assist customers with product selection, sizing, and technical features

● Maintain merchandise organization, inventory accuracy, and store standards

● Process transactions efficiently during high-traffic periods Customer Service Specialist, Ameritech Construction — Falls Church, VA June 2025 - Aug. 2025

● Conducted outbound and inbound customer communications regarding services and scheduling

● Accurately documented client information and follow-ups in internal systems

● Maintained professionalism and efficiency in high-volume call environments Hostess, OLIVE GARDEN — State College, PA Jan. 2025 - April 2025

● Managed guest flow, reservations, and waitlists to maximize seating efficiency

● Handled phone inquiries and to-go orders with accuracy and professionalism

● Maintained organization and cleanliness of front-of-house areas Seasonal Canvasser, LEAF HOME – State College, PA Dec. 2024 - Feb. 2025

● Conducted door-to-door outreach to present home improvement services

● Engaged community members and responded to objections professionally

● Accurately collected and recorded lead information Student Service Desk Attendant, PENN STATE – State College PA Sept. 2024 - Dec. 2024

● Verified and managed student information using internal computer systems

● Assisted students and visitors with campus navigation and resources

● Maintained discretion while handling sensitive information Customer Service Associate, GIANT — Springfield, VA May 2024 - Aug. 2024

● Processed customer transactions accurately and efficiently

● Addressed customer inquiries and resolved issues professionally

● Maintained an organized checkout environment

Student Food Service Aide, PENN STATE HARRISBURG – Harrisburg, PA Sept. 2023 - Feb. 2024

● Supported food service operations in a fast-paced campus dining environment

● Assisted with service flow, cleanliness, and customer support VOLUNTEER ACTIVITIES

Salkehatchie Summer Service Volunteer, LLC, Bishopville, South Carolina, Week Initiative June 2020

● Renovated three residential homes with a 14-person team under a one-week timeline

● Completed structural, plumbing, and interior repairs in high-intensity work conditions

● Coordinated daily tasks to meet strict project deadlines English Teaching IDP Camp, Abuja Nigeria, Teacher’s Assistant Jan. 2019 - May 2019

● Assisted with English literacy instruction for 40+ children aged 3–14

● Organized enrichment activities in a humanitarian, resource-limited environment

● Supported lead teachers with classroom management and lesson delivery Hope For Survival Orphanage, Abuja, Volunteer Caretaker July 2018 - Aug. 2018

● Assisted with daily childcare and educational activities for children aged 3–7

● Supported distribution of school and hygiene supplies

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