Banking Professional with Branch Leadership Experience
Resume:
ABOUT ME
Dedicated and results-driven banking
professional with over 4 years of
experience in customer service and
financial operations at Telenor
Microfinance Bank. Proven ability to
deliver exceptional client support,
manage daily banking transactions,
and uphold high service standards in a
fast-paced environment. Skilled in
building strong customer
relationships, resolving complex
issues, and promoting digital banking
solutions to enhance customer
satisfaction and loyalty. A motivated
team player with excellent
communication, problem-solving, and
multitasking skills, committed to
achieving organizational goals and
delivering service excellence.
WORK EXPERIENCE
Organization: Easypaisa Digital Bank, Ali Pur
Chattha, District Wazirabad Job Title: Branch
Manager
Duration: Oct, 2024- Present
Role Responsibilities:
Current year to date 100% and managing GLP
portfolio of PKR 430 million, comprising PKR 390
million in Gold Loans and PKR 40 million in
Business (EMI Sector). Proven ability to drive
branch growth, maintain portfolio quality, and
achieve business targets through effective team
leadership, customer engagement, and compliance
management. Recognized for strong analytical
skills, sound decision-making, and consistent
performance in a competitive financial environment.
Organization: Telenor Microfinance Bank, Kamoki, Gujranwala Job Title: Relationship Manager
Duration: Oct, 2023- Sep, 2024
Organization: Telenor Microfinance Bank, Kamoki, Gujranwala Job Title: MSME Bank Officer
Duration: Oct, 2022- Sep, 2023
Organization: Telenor Microfinance Bank, Kamoki, Gujranwala Job Title: Bank Officer
Duration: Oct, 2021- Sep, 2022
ACADEMIC EDUCATION
A-2011 Bachelor-BA Major: Arts
Div: 2nd University of the Punjab, Lahore
A-2009 HSSC Major: Humanities
Div:2nd Board of Intermediate & Secondary
Education, Gujranwala
A-2002 SSC Major: Science Div: 1st
Board: Board of Intermediate & Secondary
Education, Gujranwala
LANGUAGES
English Urdu Punjabi
B1 (Intermediate) C1 (Advanced) C1 (Advanced)
ACHIEVEMENT & AWARDS
Best Disbursal (Motor Bikes) Award – 2021
Best Bank Officer MSME (Shield Winner) – 2022
PERSONAL DATA
Father’s Name: Bashir Hussain
Date of Birth: 15-Mar-1985
Age Sex Status: 40 Male Married
CNIC No: 34102-4120387-3
Domicile Nationality: Gujranwala-Punjab Pakistani SKILLS QUALITIES HOBBIES
Analytical Skills
Critical Thinking
Problem Solving Multitasking
Strong Communication Team Player
Confident & Fast
learner
Priorities & Plan
DECLARATION REFERENCES
I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief. In case any of the above information is found to be false, I am aware that I may be held liable for it. References are available on demand. Ali Raza
ALI RAZA
BANKING CUSTOMER SUPPORT
Naqi Hassan Road, Baghdad Town,
**.*******.****@*****.*** Kamoke, District Gujranwala Curriculum Vitae
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