Operations Leadership and Logistics Specialist

Jonathan Roberts

Knoxville, TN, ***** * 865-***-**** * *********@*****.***

CAREER OBJECTIVE

Detail-oriented professional with 12+ years of experience and a proven knowledge of conflict resolution, contract compliance, and scheduling. Aiming to leverage my skills to successfully fill the Operations Manager role at your company.

EXPERIENCE HIGHWAY TRANSPORT, Knoxville, TN

Client Account Specialist, April 2024 – Nov 2025

The central point of contact for customers and is responsible for managing day-to-day activities and communications

Responsible for booking loads and ensuring customer requirements for the loads are communicated to appropriate operations personnel

Maintains timely communications with customers on status of loads

Freight Optimization Planner, Aug 2022 – Aug 2023

Responsible for managing and directing available capacity throughout the company to ensure efficient coverage for any system freight, and applicable cross regional backhauls

Worked closely with Central Customer Service, Driver Managers, Brokerage, Safety, and Maintenance

Point of contact for shipment/driver coverage communication with Service Center Managers and Operations Supervisors

Planed drivers’ load assignments to maximize utilization of available resources and loaded miles.

SOUTHEASTERN TRANSPORT, SWEETWATER, TN

Dispatch Manager, Sept2023 – April 2024

Coordinate and watch over 30+ drivers for this company.

Found loads, planned drivers, dispatched loads, and ensured paperwork was turned in by drivers to be paid correctly.

Followed DOT safety regulations and maximized drivers HOS to make sure they made good income.

COLONIAL FREIGHT SYSTEMS, Knoxville, TN

Container Fleet Coordinator, Aug 2010 – Aug 2022

Coordinate and watch over 60+ drivers in the container fleet.

This fleet moved loads of bananas from

Gulfport, MS to points in the Mid-west. They also brought back loaded containers for export out of the United States.

Problem solved for this fleet, making sure paychecks were correct, detention was billed to customers, and DOT hours of service rules were strictly followed by these drivers.

Implemented and executed a temperature picture program to drastically cut the number of claims against the company for having a wrong temperature on loads. This program has effectively eliminated cargo claims against the container fleet since it's implementation.

EDUCATION UNIVERSITY OF TENNESSEE-KNOXVILLE

Knoxville, TN

Bachelor of Science (B.S.) Business Administration, Education

PELLISSIPPI STATE COMMUNITY COLLEGE

Knoxville, TN

Associate in Science (A.S.) Business Administration

• Awards & Honors: Summa cum laude

ADDITIONAL SKILLS

•Fleet preventive maintenance

•Fleet management

•Shipping containers

•Tankers

•DOT hours of service

REFERENCES

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