Customer Service & Sales Professional with Impactful Experience
Resume:
Navarrion Williams
Chalmette, LA *****
***********@*****.***
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Authorized to work in the US for any employer
Work Experience
Health Care Provider-CSR
Conduent - Westwego, LA
September 2023 to Present
Signing Clients employees up for health insurance, life insurance, managing their payroll, and payments for insurance.
Health Care Specialist
Conduent - Westwego, LA
August 2023 to Present
Call Center Agent
ADT Solar - Mandeville, LA
February 2023 to Present
Call Center Agent/Customer Support
Concealed Coalition Inc - New Orleans, LA
January 2021 to February 2022
Nursing Aide
Quality Care - Metairie, LA
July 2019 to March 2020
Nursery Teacher
Little Feet Daycare - Slidell, LA
August 2019 to January 2020
• Taught 1 year olds students with special needs
• Taught 1-3 ages
• Responsible for creating an inclusive classroom environment
• Monitored student progress
• Responsible for preparing and executing weekly lesson plans Bank Teller
Woodforest National Bank - New Orleans, LA
August 2018 to March 2019
• Customers banking needs and opened up new accounts.
• Brought in new customers after speaking with them about our business. Cellphone sales rep
Boost Mobile - Slidell, LA
July 2018 to March 2019
I sale phones and set up them as well. I do inventory. I also do the opening and closing paper work and deposits everyday that I work.
Sales Representative
Tmobile - Slidell, LA
October 2016 to January 2018
I had to upsale products and I achieved every goal quite. Sales Representative
Charlotte Russe, Inc - Slidell, LA
October 2015 to March 2016
Waitress/Server
Poppy's Time Out - New Orleans, LA
August 2014 to December 2014
Sales Representative
Waffle House - Slidell, LA
October 2011 to June 2014
Nurse Assistant
Dr. Lu - Slidell, LA
May 2012 to December 2012
I assisted with our patients. Did their paper work, prepped them for the doctor and assisted the doctor when needed.
Cashier
Burger King - Metairie, LA
June 2009 to August 2011
Education
High school diploma
Salmen High School - Slidell, LA
August 2010 to May 2013
Some college
Skills
• Customer Service
• Waitress (4 years)
• Upselling
• Classroom Management
• Teaching
• Childcare
• Windows
• iOS
• Mac OS
• Technical Support
• Network Support
• Typing (10+ years)
• Operating Systems
• Android
• LAN
• Linux
• Active Directory
• DHCP
• Microsoft Office (10+ years)
• Microsoft Windows Server
• Troubleshooting
• VoIP
Assessments
Sales skills — Proficient
May 2022
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Proficient
October 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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