Seasoned Medical Assistant & Operations Leader

Location:

Erin, TN

Salary:

20.00 hourly

Posted:

December 15, 2025

Contact this candidate

Resume:

Tonya Fouraker

Experienced Medical Assistant/Manager/Trainer/Scheduler

Erin, TN 37061

**********@*****.***

+1-352-***-****

Professional Summary

Hardworking and detail-oriented Medical Assistant with 15+ years of experience in patient care, scheduling, and administrative tasks. Proficient in electronic health record systems, medical billing, and coding. Proven track record of improving patient satisfaction scores and ensuring compliance with HIPAA regulations. Possesses a strong background in customer service, with experience in retail sales and front desk receptionist roles. Currently enrolled in a Healthcare Administration program. Skilled in Microsoft Office and proficient in medical terminology. Adept at working in fast-paced environments and leading teams to achieve quality care goals.

Authorized to work in the US for any employer

Work Experience

Periooperative Support Tech

Vanderbilt University Health-Nashville, TN

July 2025 to Present

• Maintain a sterile environment in Operating Room Corridors.

• Deliver linens to Operating Rooms as needed.

• Perform general cleaning, sanitation and trash removal in Operating Rooms as needed.

• Prepare rooms for scheduled procedure, ensuring correct instrument and supplies are available.

• Perform thorough, weekly terminal cleaning of operating rooms.

• Manages inventory, disassemble and reassemble operating room equipment.

• Perform instrument sterilization.

• Deliver sterile supplies.

• Transport specimens to laboratories.

• Cross training to assist in other areas.

• Work closely with surgical team to facilitate workflows and maintain a safe sterile professional environment

Patient Access Representative (PRN)

Braden Health Care/ Houston County Community Hospital-Erin, TN June 2025 to July 2025

• Greeted and checked in patients, ensuring accurate collection of demographic and insurance information

• Verified insurance coverage.

• Medicare coverage

• ED to Inpatient transfer

Medical Assistant (MA)

VCU Health System-Tappahannock, VA

August 2023 to May 2025

My role as a Medical Assistant and on a Medical Float Team:

• Assisted physicians and nurses in patient examinations, procedures, and treatments

• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies

• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately

• Administered medications under the direction of healthcare professionals

• Performed basic laboratory tests including collecting specimens and conducting routine tests

• Managed patient medical records by accurately documenting information in electronic health record systems

• Scheduled appointments for patients, coordinating with other departments as needed

• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally

• Educated patients on medication instructions, post-treatment care, and preventive measures

• Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself

• Maintained inventory of medical supplies and equipment to ensure availability when needed

• Collaborated with insurance companies to verify coverage eligibility for patients' medical services

• Coordinated referrals to specialists or other healthcare providers based on physician recommendations

• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently

• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times

• Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations

• Contributed to a positive work environment through effective communication with colleagues

• Aided in training new medical assistants on office protocols and clinical procedures

• Assisted with administrative tasks such as filing documents or processing paperwork

• Responded quickly during emergencies or urgent situations within the clinic setting

• Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow

• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information

• Maintained a clean and organized work area to ensure safety and efficiency in daily operations

• Provided support during medical procedures by preparing equipment, sterilizing instruments, or assisting with wound care

• Collaborated with the pharmacy department to ensure timely prescription refills for patients

• Achieved 80% improvement in patient satisfaction scores through attentive and compassionate care

• Safely disposed of biohazardous waste materials according to established protocols

• Managed multiple tasks simultaneously while maintaining attention to detail and accuracy

• Demonstrated empathy and professionalism when dealing with patients from diverse backgrounds or those experiencing distressing situations

• Contributed to quality improvement initiatives by participating in audits or data collection projects

• Maintained up-to-date knowledge of medical terminology, procedures, medications, and healthcare regulations

• Collaborated effectively within interdisciplinary teams to provide comprehensive patient care plans

• Demonstrated proficiency in performing electrocardiograms (EKGs) accurately and efficiently

• Educated patients on proper use of medical devices such as crutches, braces, or nebulizers.

• Helped train in coming staff to department, such as RN and ACM.

• Consistently and accurately schedule patient testing, lab work and help coordinate patient surgical procedures.

• Accurately check patient insurance and verify coverage.

• Address patient concerns in a timely manner

• Prep procedure room for Cystoscopies and stent pulls.

• Clean and decontaminate procedure room for next procedure.

• Experience in Hospital Setting.

• Patient sitter (ED, Med Surg & ICU)

• Med Surg unit secretary

Medical Front Desk Receptionist

Lifeguard Urgent Care-Spring Hill, FL

October 2022 to February 2023

Moved back to Virginia at end of February 2023.

• Greeted and checked in patients, ensuring a warm and welcoming atmosphere

• Scheduled appointments for patients, efficiently managing the appointment calendar

• Verified insurance information and collected co-pays, streamlining the billing process

• Answered phone calls and addressed patient inquiries with professionalism and accuracy

• Maintained patient records by accurately updating personal information, medical history, and insurance details

• Managed incoming and outgoing mail, distributing correspondence to appropriate staff members

• Assisted with administrative tasks such as filing documents, organizing paperwork, and maintaining office supplies inventory

• Collaborated with healthcare providers to ensure smooth patient flow throughout the clinic

• Followed HIPAA guidelines to maintain strict confidentiality of patient information at all times

• Resolved scheduling conflicts or issues promptly to minimize disruptions in patient care

• Coordinated referrals for specialist appointments based on physician recommendations

• Provided support during emergencies by contacting necessary medical personnel or alerting appropriate departments within the facility

• Performed data entry tasks accurately and efficiently to update electronic health records (EHR)

• Managed waiting area cleanliness by tidying up magazines, wiping down surfaces regularly, and ensuring a comfortable environment for patients

• Implemented new check-in procedures that reduced wait times by 15%

• Increased patient satisfaction scores by 28% through improved communication skills

• Collaborated with medical billing department to resolve billing discrepancies

• Maintained accurate cash drawer balance daily without any discrepancies

• Served as a liaison between patients and healthcare providers regarding prescription refills and medication inquiries

• Assisted in the coordination of patient transportation services for those with limited mobility or special needs

• Managed patient check-out process efficiently, collecting payments, providing necessary paperwork, and scheduling follow-up appointments as needed

• Collaborated with medical staff to ensure accurate documentation of patient symptoms, concerns, and vital signs

• Served as the first point of contact for vendors and suppliers, managing inventory orders and deliveries effectively

• Provided administrative support to physicians by preparing medical reports, referrals, and other relevant documents

• Demonstrated excellent problem-solving skills when addressing patient complaints or issues to achieve satisfactory resolutions

• Maintained knowledge of insurance plans accepted by the clinic to assist patients with coverage-related questions or concerns

• Cultivated strong relationships with pharmaceutical representatives to stay updated on new medications available for patients

• Achieved high accuracy rates when entering patient data into the EHR system through attention to detail and thoroughness

• Fostered a positive work environment by actively participating in team meetings and contributing ideas for improvement initiatives

Medical Assistant/Office Management

Contracted Medical Assistant-Spring Hill, FL

April 2020 to December 2022

• Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and performing basic medical procedures

• Managed patient appointments and scheduling, ensuring efficient flow of patients through the clinic

• Maintained accurate electronic health records (EHR) for all patients, documenting medical history, medications, and treatment plans

• Prepared examination rooms by sterilizing equipment and stocking necessary supplies to ensure a clean and organized environment

• Administered medications as directed by healthcare providers and accurately recorded dosage information

• Performed phlebotomy procedures to collect blood samples for laboratory testing with a high level of accuracy

• Provided compassionate care to patients during procedures or treatments to alleviate anxiety or discomfort

• Assisted with minor surgical procedures by preparing sterile instruments, handling specimens, and maintaining a sterile field

• Educated patients on proper medication usage, diet restrictions, exercise routines, and other self-care instructions as directed by healthcare providers

• Collaborated with the pharmacy department to refill prescriptions promptly while adhering to legal requirements for controlled substances handling

• Supported physicians in conducting physical examinations by measuring vital signs such as blood pressure, temperature, pulse rate, height/weight measurements etc

• Coordinated referrals for specialty consultations or diagnostic tests based on physician recommendations or patient needs

• Ensured compliance with infection control protocols at all times to maintain a safe clinical environment for both staff members and patients

• Provided administrative support such as answering phone calls from patients regarding appointment scheduling or prescription refills

• Assisted in the training of new clinical staff members on office policies/procedures related to patient care

• Managed inventory levels of medical supplies within budget constraints while ensuring availability when needed

• Responded promptly to emergency situations within the clinic setting according to established protocols

• Counseled patients on pre-visit preparations such as fasting requirements or medication restrictions

• Collaborated with the billing department to accurately code and document medical procedures for insurance reimbursement purposes

• Assisted in the coordination of patient referrals to external healthcare providers or specialists as needed

• Maintained strict confidentiality of patient information in accordance with HIPAA regulations

• Participated in quality improvement initiatives by collecting data, analyzing trends, and implementing process improvements

• Provided support during medical emergencies by assisting physicians and nurses with resuscitation efforts and other life-saving measures

• Demonstrated proficiency in using electronic health record (EHR) systems to input, retrieve, and update patient information

• Ensured proper disposal of biohazardous waste materials according to established protocols

• Supported patients' emotional well-being by actively listening, providing empathy, and offering appropriate resources or referrals when necessary

• Performed electrocardiograms (ECGs) to monitor heart activity and assist healthcare providers in diagnosing cardiac conditions

• Assisted with wound care management including cleaning wounds, applying dressings, and monitoring healing progress over time

• Coordinated diagnostic imaging appointments such as X-rays or ultrasounds based on physician orders

• Managed incoming laboratory results ensuring timely communication between healthcare providers and patients

• Provided assistance during minor office-based surgical procedures such as suturing lacerations or removing skin lesions under supervision

• Maintained a clean working environment by sanitizing equipment after each use and following infection control guidelines consistently

• Demonstrated strong interpersonal skills when interacting with diverse populations including patients from different cultural backgrounds or age groups

• Served as a liaison between patients/families and healthcare providers to address concerns or provide additional education/information as needed

• Provided on site employee training and evaluations.

• Use of sterilization equipment, such as Autoclave and Pressure Treatment. Medical Assistant

Gulf Coast Surgical Group-Pasco County, FL

January 2022 to August 2022

Maintained Contract job while working full time job.