Program Product Project Leader with 15+ Years ITPM Experience

Lalitha Siddarthan, PMP Program Product Project Manager LinkedIn Profile

Contact: email: *********@*****.*** cell:732-***-****

Summary:

●Seeking a Program Product Project Manager Position in a dynamic and challenging work environment where my extensive experience can be utilized to drive successful project outcomes.

●15+ years of IT ecommerce digital experience in global env for large Financial and Telecom clients such as Verizon, Fiserv, BofA and Vendor Partners with various big firms: Capgemini, KPMG, Deloitte, IBM, Gainwell, Sapiens etc., supporting various Telecom and Financial Clients in NJ, NYC, CT and CA.

●Accomplishment: from software engineer (Java Developer) into program and product & project management capable managing teams, driving progress toward project milestones, quality assurance, governance and on-time delivery.

●Capable of aggressively tackling every assignment with a positive attitude and consistently delivering

●business-critical projects on schedule and within budget despite intense pressure and tight timetables.

●Grow my skillset and leadership capability as desired through training programs, leadership exposure opportunities, and Ongoing opportunities to show leadership across the teams, taking challenging opportunities to lead to solutions and own the escalation process for best possible joint outcomes, Increase exposure to new organizations: Product updates to VP levels.

●As PMO – evolved process, automation, partner-focused, and teamwork, organize and align PMO activity across the team.

●Project Management Transformation - created and drove change, time to market and quality improvements and optimization, flawless launches (Quality, Customer Experience, Contact Centers, Defect resolution, address pain points, incorporate leadership capabilities in performance planning, promoted volunteer hours, and consistently model the company credo.

●Expertise and coach in project management methodologies especially Agile transformation, Agile, Scrum, and Safe Agile.

Skills:

●Technology: AI&D, Java/J2EE, .net, Microservices, REST API, React JS, Digital Transformation, AEM, ATG/BCC/Endeca, SQL, SEO, Snowflake, AI/ML, Chabot, Data Center/Snowflakes & AWS/Cloud Migrations, GCP.

●Tools: MS Suite (MS PPT-Leadership VP and Director presentation, TimePro, Excel, PowerPoint, SharePoint, Visio, Azure), Smartsheets, Confluence, Clarity, Version One, Jira, ServiceNow, BI, Thoughtspot, Lucid, Axon Evidence, RM Tracker, QC.

●Methodologies: SAFeAgile, Scrum, RUP, Waterfall.

Education:

●Bachelor of Engineering, University of Madras.

●Research Associate, Anna University, Madras

Certifications:

●Project Management Professional (PMP) since April 2007 (valid through 2026)

●Safe Certification (earned 2019)

Experience:

Verizon VGS, Basking Ridge, NJ AI&Data Science March 2025 - Oct 2025

Tech Program Product Manager

●TPM managed multiple complex Artificial Intelligence Models/ AI Data Network, FiOS and FWA products.

●Strategic coaches the AI/ML Data Scientist team advisor to clients, understanding Verizon Agile Methodologies, Client Governance and standards (RAI) that suit their needs and delivering tailored solutions.

●Bridge the gap between technical analysis and business strategy and present to Product VPs and Leaders– maintain BOW, Scorecards, RAG, RACI, Engrams and Thought spot reporting, with visualization from Jira, Tableau, AIM Lops etc.,

●Work with UI/UX Designers, Business and Network Products team, Engineering and AI&D Data Scientist, DE, MLE team to estimate business value and prioritization.

●Build Digital eComm Application for Web and Mobile and Models built Python, Pyspark and SQL for data analysis and modelling,

●Partner with internal and external stakeholders to ensure the alignment of analytical insights from ETL interfaces (driver models) to arrive at specific cohorts to drive business goals in mind (loyalty offers, services and reward).

●Directed AI/ML-driven iconic launches (~ 25 models launched) and post marketing campaigns and A/B Testing & recommendation solutions that successfully retained multiple customers, delivering BV $5M per model.

●Cloud platforms (GCP) and data warehousing solutions, cloud based VoIP on Mobile Apps-Verizon Fios customers-24*7 live voice and chat tech support, Optix scoring on Voice conversation/ConVoIQ Integration and Save Indexes.

●Tools and Technology : Cloud platform AWS/Snowflakes, ETL (SQL, Python, PySpark on ETL pipeline, EDW) Tableau, PowerBI, Jira, Confluence, Smartsheets..

TennCare (Tennessee State Govt Project), TN June 2024 – March 2025

Sr. Program Product Manager of IS System

●Supported the development and maintenance of TennCare's web and mobile applications to enhance user experience for approximately 2 million customers.

●Ensure Client’s Governance process and Standards are strictly enforced by coordinating with major consulting firms like KPMG and Deloitte to leverage their expertise and ensure effective solutions.

●Created PPT and templates for CTO & Directors presentation, also Jira and Service now Dashboards and filters for leadership views.

●Oversaw the management and optimization of cloud infrastructure (AWS Cloud) and implemented AI-driven solutions TennCare Customers (voice/speech, chatbots).

●Tracked and analyzed key performance indicators (KPIs) to ensure the health and efficiency of applications.

Fiserv, Berkeley Heights, NJ May 2023 – May 2024

Program Product Manager

Facilitated team Agile planning ceremonies and sync points across multiple organizations to enable delivery. Projects: Drupal to Dev Studio AI ready platform for Payment process https://developer.fiserv.com/product/BankingHub and CommerceHub

Responsible for creating a roadmap, planning, coordinating, and delivery of defined deliverables with multiple teams.

●Key responsibilities include effectively communicating the release objectives, coordinating delivery, managing risks, ensuring governance, compliance to Fiserv standards (FARM).

●Providing end-to-end visibility to the health of the deliverables to All SH to understand the big picture and connect details.

●Ensure execution and delivery meets the client’s expectations in terms of the quality and timelines and Release Highlights.

●Facilitate sync points across multiple organizations to enable delivery.

●Facilitate team planning ceremonies against release milestones. Ability to answer team Agile/waterfall framework questions.

●Release/ deployment: Managing risks, resolving challenges, controls, or mitigate that impact release scope, quality, and schedules.

●Planning and managing release windows and cycles across portfolios, components and interrelated processes.

●Measuring and monitoring progress to achieve timely Product and Project launches within budget and standards.

●Coordinating enterprise release content and efforts based on various Environments and third-party apps.

●Product launches, implementation, and run books plans and communicating crucial release plans, run books, and changes.

●Conducting release readiness and milestone reviews and pilot launches to the clients.

●Maintaining release schedules for every core service and ensuring it aligns with major vendors and other stakeholders.

●Managed risks and mitigated challenges to ensure successful product and project launches within budget and standards.

●AWS Data Migration, Service Now Operations, Java API Services, Upgrade Jboss (Redhat) & Coherence (Oracle) EOL, and Security & Compliance

Verizon Consumer Group & Verizon Wireless, Basking Ridge, NJ Apr 2014 – Mar 2023

Program/Product Manager

●Managed multiple complex programs and projects/products simultaneously, with benefits exceeding $100M/Quarter and team

●sizes of up to 50 or more.

●Managed various aspects of projects from project planning and tracking, status reporting and escalation, VZ standards and governance are adhered - ex. Risk, R&R, RAG, RAID logs, project performance and KPIs.

●budgeting, project communication, vendor management, deployment planning and execution, and application maintenance.

●Work with VP and Senior Leaders to ensure program/product objectives are aligned with high-level strategy present them visually thru PPT and Dashboards(jira, service now or confluence).

●Drove Strategic, Epic, program, and project Initiatives across global locations from concept to completion www.verizonwireless.com

●Managed AWS/Contact Center, Applications, Managed Services, Shared Services, and Network and Security and Migration projects

●with Vendors Partners: Sapiens, IBM, manage Contracts, Agreements, SOWs, RFP/Proposals, SOW, RFCs and SLAs following internal and external guidelines.

●Identify customer needs and focus on Network products and features through the PDLC/SDLC life cycle using Agile methodology.

●Empowering GTS/IT leader for assigned projects through detailed planning, roadmap, and monitoring for every step by managing Digital e-commerce Portal: Verizon.com (Web and Mobile App).

●Led programs by managing multiple program scope, and launch/release planning (Holiday and Iconic launches), as well as ensuring quality (engaging QA/UAT/Accessibility and Revenue Assurance team).

●Liaise between business stakeholders and tech teams (Product, IT, Engineering, and Network) document RACI on charter.

●Organize and lead project meetings and compile project status reports to drive deliverables to schedule, track program deliverables, and RAID to address production issues/tactical release issues, dependencies, program status, and milestones.

●Partnered with the tech team to drive workgroup huddles and troubleshooting to simplify complex issues and mitigation.

●Maintain consistent compliance and regulatory measures with VZ IT & Prod Cybersecurity and Legal and vendors.

●Team with Infrastructure group to achieve organizational policy and goals (Env. upgrades, Cloud migration, and security)

●Managed the development of integrations across release trains and DevOps ensuring smooth flow of E2E data to ancillary systems and applications through cross-platform integration.

●With the help of Axon Evidence provided a secured cloud-based solution for storing, managing, and sharing digital evidence.

●Analytics and Experimentation: OKRs, measure product KPIs, derive key insights, and execute proof-of-concept, develop strategies to improve them.

Tools: MS Suite -(TimePro, MS Project, Excel, PowerPoint, SharePoint, Visio, Azure)Lucid charts,, Clarity, Smartsheets, JIRA, QC, Confluence

PM Methodology: SAFeAgile, Scrum, and Scrum of Scrums.

Tech: AEM, ATG/BCC/Endeca, SQL, SEO, Endeca-Fusion, React JS, Reactive, Infra -Data Center/AWS/Cloud Migrations/CSP

Products/Projects Managed: Digital Transformation/Infra/Migration projects: One Digital Java-based eComm Web Application and Mobile-First App, Data/Cloud migration, Numbershare, Voip/Mobile First-one talk, Contact Center, RCS Messaging App & Chabot, Family Money Visa Card, 5G,Device &Accessories, eSIM/BYOD, ISPU, VZ Up loyalty.

Award: Won "Verizon Spotlight” award for designing JIRA/Confluence Dashboards for Leadership Presentation and many major Product launches. One Digital E-commerce Transformation for RTE Role and Major NDA Launches.

Bed Bath and Beyond, Union, NJ Jan 2012 – Apr 2014

IT PMO Consultant: Delivery/ Release Manager

●Managed e-Commerce sites www.bedbathandbeyond.com and www.buybuybaby.com.

●Oversaw day-to-day activities, tracked progress, and reviewed deliverables and plans.

●Demonstrated a strong understanding of project interdependence and key participants across all project phases.

●I received an award for PMO support on all digital launches of the sites.

Merrill Lynch, Bank of America, NJ Global Wealth Management Jan 2011 – Dec 2011

IT PMO Consultants

●Managed two major projects—Northwest and California Conversion projects—which required coordination between Merrill Lynch and BofA.

●Defined, collected, and analyzed project metrics, including cost, time, quality, and risk.

Prior experience

Financial Clients : S&P, Swiss-Re: Senior Consultant/Developer thru Capgemini

●Design phase in developing the Global Pricing System for S&P & Swiss Re.

●Used RUP methodologies and Object Analysis and Modelling.

●Graphical coding using the JSP, using JavaBean components, API’s and Scripts, Use cases and Test cases.

●Lead to ensure the quality of the Software, have run successful Application Demo and Presentation every month through 7 successful FAT sessions to the client involving 25+ persons which has positive feedback on the system presented.

●Used Mercury testing tools, Test Director and Manual SQL Scripts. Used RUP methodology, an Object-oriented approach.

●Award: Played an important role to win the “Engagement Team of the Quarter Award Winners!”

Telecom Clients : Alcatel-Lucent Merger, Murray Hill, NJ

Sr. Software Engineer/ Application Manager

●Managed all major Alcatel-Lucent applications and oversaw resources for all phases of the SDLC.

●Submitted estimates, scope, schedules, and SOWs for client approvals.

●Won the "On the Spot" award for designing UNIX-based projects and managing a major release.

Telecom Clients : AT&T, NJ

Software Engineer/ Build and Release Manager

●Managed LSVR Gateway applications, coordinating with the client during the release phase.

●Developed business rules using a Java-based intranet application for AT&T.

●Won the "Walk the Talk" and "On the Spot" employee of the quarter awards.

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