Administrative Assistant with Customer Focus and Tax Know-How

Laura Strobel

************@*****.*** / Lisle, IL / 708-***-****

Objective Statement:

Experienced administrative assistant with strong communication and customer service skills, seeking to enhance the daily operations of an organization. Skills and Characteristics:

• Proficiency with Accounting Software

• Knowledge of federal and state tax requirements for individuals and organizations

• Familiarity with MS Office

• Organizational skills and task prioritization

• Effective communication

• Reliable and timely

• Customer service

• Respectful, honest, and hardworking

Recent Accomplishments:

• Strengthened customer relationships and increased client satisfaction

• Fulfilled major role in assisting accountant throughout tax season enhancing productivity

• Expedited payroll organization and process improving efficiency Employment Experience:

Administrative Assistant. DAS Inc. Accounting. April 2022 – December 2025. Organization and completion of client’s federal and state reports. Finalization of federal and state weekly, quarterly, and yearly payroll and taxes. Management of all daily office operations. Exceptional customer service and care for partners, clients, and potential clients. Bank Teller. Abri Credit Union. August 2021 - April 2022. Completion of money counting and processed transactions. Built customer and coworker relationships. Educated customers on products and services to improve their financial situation and benefit themselves through services provided.

Food Service Manager. Goodwill Great Lakes Naval Base. April 2020 - January 2021. Responsible for food service operations at assigned galleys. Ensured dining areas, equipment, utensils were always clean and sanitary and food was properly prepared for serving. Provided supervision, work direction and guidance to up to 100 food service workers and temporary workforce staff daily.

Food Service Director. Quest Food Service Management. January 2014 - June 2019. Responsible for leading organization nutrition and guest experience efforts. Provided vision, leadership and strategic guidance to the company. Ensured organization vision, values and founding principles were effectively communicated and practiced. Managed assigned company locations and employees.

Assistant Manager. Argonne National Laboratory. May 2012 - January 2014. Maintained and developed client relationships and customer satisfaction for multi-functional food service areas to ensure account retention and positive public relations. Established and maintained a safe work environment. Supervised day-to-day work activities. Assistant Manager. Midlothian Country Club. August 2002 - October 2011. Managed the multi-unit hospitality department within the club. Hired, trained, and mentored staff. Built and maintained member relationships. Regularly developed and implemented events for members entertainment. Successfully completed all aspects of catering Banquet Event Orders (BEO).

Contact this candidate