Customer Service Leader and Pharmacy Support Specialist
Resume:
Jasmine Jones
Arlington, TX *****
*********@*****.***
Professional Summary
I have been in the customer service industry for over 10 years and pride myself on the communication and people skills that I have learned over this extended period. I have been given roles in every job that go beyond the general description due to hard work and being a team player. I am dependable and willing to help whenever it is necessary. I have been graced with the leadership role that follows me throughout my career, whether it has been in restaurant or retail. I am willing and capable of learning new things to exceed the standard expectation and I look forward to continuing growing within the industry and solidifying my career.
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Pharmacy Technician
PRIME THERAPUETICS-Remote
April 2024 to Present
Primarily answering prior authorization inquiry calls/requests with customer service as well as researching and resolving formulary and benefits issues using the appropriate reference material.Process member prescriptions or prior authorizations through various computer systems ensuring the accuracy of all data and updating as necessary.Using established criteria and guidelines, the pharmacy technician receives, and processes prior authorization requests made by providers and members for medications not inherently covered on a member's prescription drug plan. And doing prior authorizations for multiple ingredients for compound drugs and hospice cases. Medicare Part D Customer Service Representative
GEICO-Remote
May 2017 to October 2023
Taking phone calls and Helping customers manage their auto policy. Reissuing policies and set up arrangements for payments if applicable. Take payments, add/delete vehicles and review recommended coverages. Offer discounts and refer other forms of insurance offered within the company. Escalated calls get proper handling before getting supervisor assistance, making sure to use resources provided to execute handling in all situations.
Customer Support Representative
Dallas Cowboys Pro Shop-Arlington, TX
September 2014 to April 2016
Greeting customers and assisting with products that best fit their needs. Make them aware of current sales and coupons that can be used during their purchase. Maintaining a clean environment and replenishing shelves with product every day before opening and closing the store. Helping with floor sets for new collections and always being a team player when asked to do anything. Answering questions about old products and when to possibly expect them again. Customer Service Representative
T-Mobile-Arlington, TX
November 2014 to February 2015
call center and chat service agent that assisted customers about general needs . Chatting for questions or concerns with multiple people at one time and being aware of the access granted for each customer account to protect their private information. Assisting in new device purchases or adding a line services, upgrades and equipment accessories. Dealing with problems about billing and/or payments and providing a bill breakdown to help customers understand what is going on in each account. being sure to stay positive, respectful and responsible when handling any situations. Education
High school diploma
Pennfoster High School-Scranton, PA
August 2010 to March 2013
Skills
• Customer service
• CRM software
• Zendesk
• Communication skills
• Typing
• Order entry
• Leadership (3 years)
• Software troubleshooting
• Google Docs
• Cold calling
• Microsoft Access (1 year)
• HIPAA
• Supervising experience
• Project management (1 year)
• Windows
• Computer skills (10+ years)
• Account management (3 years)
• Data entry
• Conflict management (3 years)
• Problem solving (4 years)
• Microsoft Office
• DocuSign
• iOS
• Microsoft Office (4 years)
• Data Entry (10+ years)
• Analysis skills
• Microsoft Excel (1 year)
• Microsoft Word
• Appointment scheduling
• Social media management
• Warm calling
• Customer support (3 years)
• Technical support
• Customer support
• Communication skills (3 years)
• Technical Support
• Microsoft Access
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