Customer-Focused Support Professional with CRM Expertise

Nathan A. Coleman

Edinburg, TX • 903-***-**** • ********@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with experience supporting high-volume client communication, resolving inquiries, and maintaining accurate records in fast-paced environments. Proven ability to build rapport, communicate clearly, and remain composed under pressure. Background in call center operations, public-facing communication, and mission-critical military environments. Seeking a customer service or support role where reliability, professionalism, and communication excellence are valued.

EDUCATION

Grayson College — Associate Coursework (2015–2017) University of Texas at Dallas — Undergraduate Coursework (2017–2018) USAF Technical Training — C-130J Crewchief Certification (Completed 2019) PROFESSIONAL EXPERIENCE

Customer Support / Client Outreach Representative (Contract) — Glencoco Remote December 2025 – Present

• Handle high-volume outbound and inbound customer conversations in a remote environment.

• Identify customer needs, provide clear information, and route inquiries appropriately.

• Maintain accurate records of interactions, follow-ups, and outcomes in CRM systems.

• Communicate professionally and empathetically while meeting daily activity expectations.

• Demonstrate consistency, accountability, and time management in a self-directed role. ISO Crewchief — Texas Air National Guard

November 2019 – Present

• Perform detailed inspections, documentation, and coordination to ensure aircraft readiness.

• Communicate technical information clearly to supervisors and cross-functional teams.

• Operate in high-pressure environments requiring accuracy, professionalism, and compliance.

• Maintain strict attention to detail, safety standards, and procedural requirements. Public Affairs Officer (Operation Lone Star) — U.S. Air Force October 2021 – January 2025

• Served as a primary point of contact between leadership, public officials, and communities.

• Responded to inquiries and provided clear, accurate information to diverse audiences.

• Drafted public communications, briefings, and messaging materials.

• Strengthened customer-facing communication and professionalism. Call Center Representative — Ruffalo Noel Levitz

August 2017 – May 2018

• Conducted high-volume outbound calls to engage donors and respond to questions.

• Built rapport quickly and adapted tone and messaging based on caller needs.

• Accurately documented interactions using CRM and call tracking tools. CUSTOMER SERVICE SKILLS

Customer Support • Client Communication • Call Handling • Issue Resolution • CRM Systems • Active Listening • Empathy • Conflict De-escalation • Documentation Accuracy • Time Management • Team Collaboration • Adaptability