Customer Service Specialist with Hospitality Focus

Andrea ReMalia

Huntington Beach, CA *****

*********@*****.*** 949-***-****

Professional Summary

Dynamic and hard-working customer service specialist with a keen eye for detail and exceptional multi-tasking abilities. Seeking entry- level or experienced opportunities to enhance current skills, acquire new proficiencies, and contribute to organizational success. Work Experience

Manager / Hospitality Professional / Trainer LSXO June 2017 – Present Huntington Beach, CA

• Managed a 28-seat speakeasy located in upscale, popular local and tourist destination.

• Oversaw scheduling, inventory management, supply procurement, and service standards development.

• Ensured guest satisfaction, supervised craft cocktail preparation/presentation, and coordinated private events. Self-Employed Panache Provisions February 2021 – March 2022

• Solely launched and managed an Amazon e-commerce store utilizing retail arbitrage.

• Conducted thorough product research to ensure optimal profit, order placement, and customer satisfaction.

• Maintained precise sales tracking and product listings through Microsoft Excel. Social Media Strategist Mash Up Time Machine June 2016 – Present Orange County, CA

• Established and maintained all social media platforms for a popular local band.

• Increased exposure through live video feeds at shows and produced content for future use.

• Managed regular posting schedules and informed the community of upcoming shows.

• Assisted in the setup and design of the band’s website. Hospitality Professional / Trainer Sandy's July 2014 – June 2017 Huntington Beach, CA

• Recruited to support an understaffed bar during peak summer high season.

• Built lasting relationships with tourists and local clientele.

• Managed multiple areas of a fast-paced restaurant including table service, bar service, and service well. Hospitality Professional / Trainer Pelican Hill Resort May 2011 – July 2014 Newport Beach, CA

• Transitioned from a seasonal role to permanent employment due to outstanding performance.

• Delivered exceptional service adhering to five-star resort standards of quality and professionalism.

• Assisted in the setup and execution of banquet events including weddings and corporate events. Education

Bachelor of Health Sciences Graduated 2009

University of Arizona, Tucson, AZ

Skills

• Training & Development

• Operations Management

• Inventory Control

• Scheduling & Coordination

• Microsoft Office Suite

• Typing (25+ years)

• Customer Relations

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