Store Manager with Retail Operations Experience
Resume:
Amanda Cartwright
El Cajon, CA *****
****************@*****.***
Professional Summary
Seeking a full time position with a company that will use my skills and broaden my ability for advancement in the future. I am a loyal employee whose mission in any field is to increase productivity. Authorized to work in the US for any employer
Work Experience
Store Manager
7-11 Corporations-El Cajon, CA
June 2022 to Present
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Managed a team of 10 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Implemented customer service initiatives that improved overall satisfaction ratings by 90%
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
• Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
• Identified areas of improvement within the store layout resulting in a 75% increase in average transaction value
• Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
• Analyzed sales data and market trends to identify opportunities for product assortment optimization
• Optimized inventory control processes to minimize stockouts while reducing excess inventory by 50% Assistant Manager
7-Eleven (Corporate Stores)-La Mesa, CA
November 2020 to June 2022
• Counted cash drawers and coordinated change orders for employees
• Opened and closed 7-11
• Oversaw day to day store operations
• Answered questions from customer over the phone, email, and in person Property Management
sandirect-San Diego, CA
December 2016 to November 2020
• Managed day-to-day operations of a residential property, overseeing maintenance, leasing, and tenant relations
• Maintained high occupancy rates by effectively marketing available units through online listings and local advertising
• Conducted thorough tenant screenings to ensure qualified applicants and minimize turnover rate
• Developed and maintained positive relationships with tenants, addressing concerns promptly to ensure satisfaction
• Performed regular inspections of the property to identify maintenance needs and coordinate repairs in a timely manner
• Created and enforced property rules and regulations to maintain a safe and harmonious living environment for residents
• Prepared monthly financial reports detailing income, expenses, rent collection, delinquencies, and vacancies
• Implemented effective communication strategies to keep tenants informed about property updates or policy changes
Hotel Manager
Nationti city motel-National City, CA
January 2012 to December 2016
• Implemented new reservation system, resulting in a XX% increase in efficiency and accuracy
• Managed front desk operations, overseeing a team of XX staff members and ensuring smooth check- in/check-out processes for guests
• Collaborated with housekeeping department to ensure timely room availability for incoming guests, reducing wait times by XX minutes on average
• Resolved guest complaints promptly and effectively, achieving an average resolution rate of XX% within 24 hours
• Conducted regular performance evaluations for front office staff, providing constructive feedback and identifying areas for improvement
• Created employee schedules based on forecasted occupancy levels to optimize staffing levels while minimizing labor costs
• Developed strong relationships with repeat guests through personalized interactions, leading to an increase in returning customers by XX%
• Implemented upselling techniques among front desk staff resulting in a XX% increase in revenue from room upgrades and additional services
Security Guard
Josun Korean BBQ-San Diego, CA
April 2012 to December 2012
• Secures premises and personnel by patrolling property; monitoring surveillance equipment.
• inspecting buildings, equipment, and access points; permitting entry.
• Obtains help by sounding alarms.Prevents losses and damage by reporting irregularities; informing violators of policy and procedures
• towing of unpermitted vehicles.
Cashier/Customer Service
Mega Dollar-San Diego, CA
February 2009 to March 2012
• Scan items and ensure pricing is correct.
• Greet customers and ask if they want paper or plastic.
• Dispense correct change.
• Take money in the form of cash, credit card, or check.
• Engage with customers in a friendly manner
Cashier/Server
Hometown Buffet-Chula Vista, CA
November 2006 to February 2008
• manning the POS terminal, taking orders from the customers, answer customer questions, and learn all the vital information with regards to every product included in the menu items currently promoted by the restaurant.
• Take food and drink orders from customers accurately and with a positive attitude
• Ensure tables are enjoying their meals and take action to correct any problem. Education
Undergraduate in Addiction Disorder Studies
Imperial Valley College - Imperial County, CA
February 2020 to Present
High school or equivalent
FMC Carswell - Fort Worth, TX
May 2019 to September 2019
Skills
• Adapts in a fast paced environment
• Supervising Experience
• Leadership
• Ability to work independently or on a team
• Reliable
• Surveillance
• Communication skills
• Assistant Manager Experience
• POS
• Bilingual
• Fast learner
• Loss Prevention
• Security
• Inventory Control
• Customer Service Skills
• Sales
• Cash Handling
• Store Management Experience
• Customer service
• Pricing
Languages
• English and Spanish - Fluent
Certifications and Licenses
Driver's License
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