Versatile Picker/Packer with Logistics Experience
Resume:
MERRESA DAWSON
SKILLS
• Computer literacy
• Office experience
• Medical terminology
• Time management
• ICD coding
• Medical billing
• Shift management
• Host/hostess experience
• Food service
• Customer service
• Shipping & receiving
• Cash handling
• Word processing
• CPT coding
• Medical coding
• Computer operation
• Food preparation
• Distribution center
• Data entry
• Computer skills
• Insurance verification
• ICD-10
• Medical scheduling
• Customer support
• Warehouse experience
• RF scanner
• QuickBooks
CERTIFICATIONS AND
LICENSES
Driver's License
Dedicated professional with diverse experience in logistics, customer service, food operations, and healthcare support. Recognized for dependability, strong work ethic, and positive, team-oriented attitude. Proficient in fast-paced environments, multitasking, and quickly learning new processes. Seeking a stable opportunity to grow and make meaningful contributions. Willing to relocate anywhere. WORK HISTORY
October 2024 - June 2025
Caregiver, Stockbridge, GA
October 2022 - May 2024
Associate Amazon Warehouse, Ellenwood, GA
May 2022 - October 2022
Packer/Picker ADDECCO Temp agency, McDonough, GA
February 2022 - April 2022
Mail Sorter JMA Placement, McDonough, GA
From 10/02/2024, I stepped away from the workforce to provide full- time care for a close family member experiencing a severe mental health condition. During this time, I developed strong skills in time management, emotional resilience, and caregiving under pressure. Now that my family situation has stabilized, I am fully ready and excited to return to work and bring the same dedication and reliability to a new role.
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• Receive and sort inventory
• Get customer orders ready for deliver
• Use technology like scanners, computers, and handheld printers.
• Lift up to 49 pounds
• Stand, walk, push, pull, squat, bend, and reach during shifts
• Use carts, dollies, hand trucks, and other gear to move items around
• Receives incoming merchandise/product.
• Processes merchandise/product per the established procedures.
• Stocks merchandise/product to the appropriate location. Picks merchandise per the established procedures and replenishment schedule.
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• Prepares merchandise/product for new stores.
• Prepares merchandise/product for shipment.
• Investigates short pick or inventory discrepancy for root cause.
• Receiving incoming mail bins and sorting mail into trays for processing. Reviewing dates, addresses, barcodes, and other postage information for all outbound mail.
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• Inspecting mail for tampering, damage, and suspicious contents. Sorting and categorizing mail by hand and operating mail processing machines and postage meters.
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Preparing mail for distribution through correct categorization and labeling.
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CONTACT
Stockbridge, USA 30281
********@*****.***
May 2018 - March 2022
Driver/Shopper Instacart, Atlanta, GA
September 2015 - August 2017
Shift Leader DUNKIN DONUTS, McDonough, GA
October 2014 - March 2015
Hostess JOHNNY CARINOS, East Point, GA
December 2013 - March 2014
Medical Assistant Externship Dekalb Medical Center, Lithonia, GA
• Redirecting mislabeled or illegible mail for returns. Scanning packages for tracking and logging, and updating mail database records.
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Ensuring that the mail processing machines and equipment are maintained.
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• Pick up the orders from the grocery stores.
Work in grocery stores, following customers' shopping lists, and efficient delivery to the customers' specified locations.
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Train workers in food preparation, and in service, sanitation, and safety procedures.
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• Compile and balance cash receipts at the end of the day or shift.
• Resolve customer complaints regarding food service. Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel.
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• Greet guests and seating them at tables or in waiting areas. Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating.
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Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
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• Answer telephone calls and respond to inquiries or transfer calls.
• Answer telephones and direct calls to appropriate staff. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
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Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
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Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
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EDUCATION
March 2014
Technical school MEDICAL BILLING & CODING
MEDTECH COLLEGE, Morrow, GA
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