Senior Strategic Hospitality Operations Leader

JABBAR BURKE

Adamstown, MD • 202-***-**** • *******@***.*** • linkedin.com/in/jabbarb/

EXECUTIVE SUMMARY

Strategic Operations Executive leading high-volume luxury hospitality, stadium food service, and multi-unit operations. Proven success driving revenue growth, elevating guest experience, optimizing P&L performance, and leading cross-functional teams across premium clubs, suites, restaurants, and large-scale event environments. CORE COMPETENCIES

Hospitality Leadership • Luxury Guest Experience • Multi-Unit Operations • P&L Management • Revenue Growth • Strategic Planning • Talent Development • Large-Scale Event Management • Brand Standards Execution • Workforce Optimization • Customer Experience Strategy • Financial Forecasting • Stakeholder Engagement PROFESSIONAL EXPERIENCE

COMPASS GROUP – LEVY RESTAURANTS, Nationals Park, Washington, DC Director of Operations 2024 – Present

• Lead a $56M+ annual hospitality operation across MLB premium clubs, suites, concessions, restaurants, catering, and large-scale special events.

• Repaired and strengthened the client relationship with the Washington Nationals, improving collaboration, operational alignment, and long-term partnership success.

• Achieved perfect scores on all internal, external, and health department safety audits through enhanced compliance systems and accountability frameworks.

• Oversaw 70 premium clubs and introduced 100+ restaurant concepts, elevating the hospitality experience and expanding revenue channels.

• Directed large-scale catering for VIP and corporate events serving up to 10,000 guests with flawless execution and exceptional service standards.

• Developed and implemented comprehensive training programs, onboarding pathways, SOP frameworks, and leadership development modules.

• Stabilized workforce operations by integrating the J-1 Visa Program and NPO labor partnerships, improving staffing, retention, and schedule efficiency.

• Created and launched a Career Ladder Program to strengthen internal promotions and leadership bench across culinary, concessions, premium, and operations teams.

• Drove improvements in VOC to increase our ranking from 30th place to 11th place in MLB, guest recovery, speed-of-service benchmarks, inventory accuracy, cost controls, and labor optimization.

• Beat the Partner and Corporate budgets for 2 years.

• Collaborated with culinary, finance, HR, engineering, and IT teams to meet MLB and Nationals operational performance expectations.

CALL YOUR MOTHER DELI, Washington, DC

Senior Vice President 2022 – 2024

• Oversaw executive operations including finance, HR, P&L, operations strategy, and enterprise-wide leadership.

• Launched 6 new restaurants in 2023 and 3 new locations in 2024 across multiple markets.

• Designed expansion strategies supporting 8–10 new restaurants in 2024.

• Generated $2.7M in new revenue through delivery and catering expansion.

• Improved sales by 21.3% and guest experience by over 50% through financial training programs.

DR. JABBAR BURKE, LLC

Chief Executive Officer Clinical Therapist 2018 – Present

• Provide individualized therapy services using evidence-based modalities.

• Oversee full business operations including scheduling, billing, compliance, and client relations.

NANDO'S PERI-PERI, Washington, DC

Area Director 2019 – 2022

• Directed multi-unit operations and elevated hospitality standards across locations.

• Earned 14 CEO Awards for customer satisfaction, leadership excellence, and operational performance.

• Achieved KPI growth during COVID-19 through strategic staffing and training programs. BETHESDA BLUES & JAZZ SUPPER CLUB, Bethesda, MD

Director of Operations 2018 – 2019

• Managed luxury entertainment venue operations and high-end dining experiences.

• Reduced food cost from 46% to 19% and beverage cost from 62% to 16% while increasing revenue by 74%.

BOWLERO CORPORATION

General Manager 2017 – 2018

• Enhanced guest experience, staff performance, and operational efficiency across high- volume venues.

JOE'S CRAB SHACK

General Manager 2013 – 2017

• Oversaw operations for three locations with 240+ employees.

• Increased guest satisfaction from 40% to 80% through targeted training and service enhancements.

TGI FRIDAYS

General Manager 2010 – 2013

• Executed grand openings, strengthened brand loyalty, and improved operational execution.

• Achieved five perfect EcoSure scores.

EDUCATION

PhD, Advanced Clinical Psychology — Liberty University MS, Pastoral Counseling & Psychology — Liberty University BS, Government: Pre-Law & Theology — Liberty University BS, Psychology: Crisis & Christian Counseling — Liberty University CERTIFICATIONS

ServSafe Certification/Proctor • Certification in Infection Prevention and Control (CIC)

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