Multilingual Customer Service Specialist with 12+ Years
Resume:
Juana Lopez
Grand Prairie, TX
*****************@***********.***
Professional Summary
Dedicated and proactive individual with 12+ years of experience in customer service, call center setting. Authorized to work in the US for any employer
Work Experience
Fraud Specialist II
JPMorganChase-Plano, TX
August 2024 to Present
Assisting customers with sending wire payments and obtaining clearance for checks Patient Care Assistant
VXI Global Solutions-Dallas, TX
October 2023 to June 2024
• Assist members with prescription refills
• Update information
• Payment processing
Service Valet
Valet Living
February 2020 to March 2023
• Collect trash bags and recycling door to door within a local apartment community and transfer to the trash compactor onsite
Customer Service Representative
Conduent-Dallas, TX
July 2021 to October 2022
• Inbound calls from consumers and service providers to review applications
• Verify applications
• Provide general answers regarding enrollment process Sorter/processor
Inmar-Fort Worth, TX
July 2018 to March 2019
• Processing medical equipment from various hospitals.
• Date entry
Senior policy analyst
Dialog direct
September 2013 to October 2015
• De-escalation bilingual team lead
• training and monitoring a first time program placed within a campaign.
• Resolve and provide claim status
Education
High school diploma or GED
Winfree Academy Charter School (Irving)
August 2003 to October 2005
Medical office assistant
PCI Health Training Center
Skills
• Call Center
• CSR
• Food service
• Computer Skills
• Bilingual in spanish
• HIPAA
• Time management
• Desktop support
• Inside sales
• Medical Office Experience
• Door-to-Door Experience
• 10 key typing
• Customer service (10+ years)
• Basic math
• Mac OS
• Bilingual
• As400 (1 year)
• Medical collection (5 years)
• Phone etiquette
• Marketing
• Microsoft Word (7 years)
• Communication skills
• Customer Care
• Customer Service (10+ years)
• Typing
• iOS
• English
• Microsoft Outlook (10+ years)
• Hospital Experience
• Medical Terminology
• Insurance Verification
• Organizational skills
• Excel (7 years)
• Customer Support
Certifications and Licenses
Medical office assistant
November 2009 to Present
Property & Casualty License
CPR Certification
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