Customer Service Specialist with SAP & Logistics Focus
Resume:
Lynda Sloan
(Latrobe, PA) (/Relocating to Wimauma FL)
Summary:
Customer Service Professional having expertise in entering orders, pricing verification, expediting of shipments, tracking orders, and verifying daily open order report.
Regularly interacted with customers via the telephone and email to resolve customer concerns, processed orders through SAP system and provided dispatch service and call resolution to the customer.
Provided status updates on items shipped and orders placed.
Maintained data on new custom solutions products through SAP system & E-Mail request.
Education:
Laval Catholic high school, Canada 1975
HSD
Skills: Over 20 years Customer Service 7 years in Purchasing, Knowledgeable in MS Office, Outlook, Word, Excel, Knowledge of SAP, Service Max, Siebel AS/400, Type 50 WPM Fully Bilingual (French), Proven Self Starter, Team Player!
Experience:
Philips Respironics, Plum PA 07/2016 - Present
Product Support – Diagnostics – Quebec division
Respond to call, emails, and personal requests for support from global external customers,
Sales representatives, and other internal employees using Bomgar remote software while documenting.
Issues in SAP
Track support calls using SAP ticketing software and Microsoft Share Point
Resolve 99% of calls without escalation.
Support a web base database application with JavaScript, PHP, and SQL
Scheduling of all New Software Install and Upgrades
French translator for all department as needed.
ABB, Mount Pleasant, PA (Contractual)
Field Service Order Administer 10/2015 – 07/2016
Customer records and documentation.
Log all customer interactions in data management system.
Review customer order; verify customer information and notes.
Maintain Input and track orders, change notices and cancellations.
Respond to customer queries and product needs.
Identify and escalate customer issues for resolution.
Diagnose, troubleshoot, and resolve issues over the phone.
Answer incoming support requests via phone, email, or web portal.
Analyze problems and inquiries related to Service Level agreements.
Reviewing the information passed over with the order to field service.
Assist in scheduling of resources.
Notification to customer of cost overruns on Time and Expenses jobs; seeking change order.
Bayer Radiology Dispatch Services, Indianola PA (Contractual) 03/2015 – 10/2015
Dispatcher
Regularly interact with customers via the telephone and email to resolve customer concerns, process orders through SAP system, and provide dispatch service and call resolution to the customer.
Answer questions related to warranty and extended warranty documentation.
Provide status updates on items shipped and orders placed.
Resolved equipment record issues when needed.
Continually looks for ways to drive process improvement and increase customer satisfaction.
Provided field-team member support as needed.
Cleveland Brothers, Mount Pleasant, PA (Contractual) 10/2014 – 12/2014
Service Coordinator
Assisted customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and scheduling; enter personnel time into time collection system and generate all required paperwork; advise concerned parties on status of jobs; generate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product lines.
Norma Group PA, Saltsburg, PA 04/2013 – 03/2014
Order fulfillment.
Responsible for Tier 2 Distributor’s accounts, receiving and investigating scorecards, entering of orders, pricing verification, expediting of shipments, tracking orders, verifying daily open order report, Responsible for Global emails.
Kennametal 03/2012 – 10/2012
Compliance Analyst
Maintain foreign trade data (EAR99) daily on new custom solutions products through SAP system & E-Mail request.
Maintain foreign trade data on blocked billing documents.
Prepared Country of Origin and Free Trade Agreement Requests. Updated new materials for Commodity Code jurisdictions.
Prepare weekly report for Legal Control Maintenance.
Raven Industries
Customer Service Export Division
09/2010– 01/2012
Responsible for Eastern Europe and Latin America accounts.
Primary duties are to receive, review and process all ocean and air export orders.
Assuring cost, special pricing was updated in the system. Obtain best Ocean, Airfreight quotes from forwarders.
Prepare all export documents. Check all shipments in warehouse prior to shipment.
Take pictures of all Pallets, prior to loading shipments. Attendant yearly trade show in Frankfurt Germany.
Siemens Corp. 11/2006 – 12/2007
Customer Service Coordinator 2
Enter orders through SAP system.
Providing quotations, order tracking, coordinated with internal departments when necessary, issued RMA’s, Ensured on-time delivery and prompt invoicing.
Online Stores Inc 2004 – 2006
Purchasing Agent
Purchasing / Inventory of a multi- million-dollar retail E-commerce Company.
Negotiated pricing, managed vendors to meet expectations. Prepared inventory reports.
Microcell Solutions (Rogers AT&T) Montreal, QC 1998 – 2003
Quality Monitoring / Corporate Analyst
1998 – 1999
Monitor calls and provide coaching and feedback as per AT & T policies. Maintain all documentation of agent calls. Provide QA Call Evaluations to the appropriate Operations Supervisor. Enter orders for all corporate stores across Canada
Work on special projects.
Corporate Analyst/Buyer 1999 – 2003
Inventory control for all corporate stores, entered orders through EDI.
Assured shipment shipped on time. Participated in special projects, produced monthly reports.
Nordair Airlines Flight Attendant / Scheduler
1979 – 1984
Responsible for the safety & comfort of all passengers. Verification of emergency equipment before flights.
Liaison between Captain & flight crew. Flight reports. Assured scheduled flights were covered with the appropriate crew.
Processed and kept records of all crewmember schedule changes. Distributed schedule information to all crewmembers.
Contact this candidate