Executive Support Specialist with CAP/OM Certification

MICHELLE M. MCCONNELL, CAP, OM

Riverview, FL ****8

813-***-**** ***********@********.**.***

SUMMARY

An Executive Assistant and Administrative Professional with demonstrated strong skills in executive office management, staff relations and coordination, gatekeeper finesse, contracts, special project management, and time management. Highly accurate, creative, and discreet with the ability to work with all levels of management. Proven advanced administrative and analytical skills. Thorough knowledge of a variety of software programs including Microsoft Office Suite. Experience across various industries including healthcare, retail, and finance.

CERTIFICATIONS / SPECIALIZATION

International Association of Administrative Professionals (“IAAP”)

Certified Administrative Professional, Organizational Management (“CAP, OM”)

Advisory Board Member, 2008 - 2014

President, City Center Chapter (Tampa), 2007 - 2008

Vice President, 2005 - 2006

Executive Assistant

Because of promotions and corporate reorganizations, immediate superiors ranged from the Chairman and CEO; President; EVP & CFO; Director of Systems; Director of Personnel, and Vice President of Strategic Planning and Budgets.

Oversaw confidential materials and performed a full range of administrative and logistical tasks.

Performed with a high degree of subtlety and tact with clients, shareholders, Board of Directors and other important corporate contacts and relationships.

Experience in payroll processing, travel coordination, correspondence preparation, expense reporting and credit card reconciliation.

Coordinated all new hire transitions into the company/division and ordered applicable systems entitlements and equipment.

Prepared salary progression and organizational chart reports and performed special projects as required including training personnel on various software programs.

Prepared confidential reports and data entry for Human Resources.

Administration

Coordinated employee performance evaluations and purchasing for department and directors.

Followed up on personnel documents for new recruitment, terminations, and status changes.

Prepared and distributed corporate contracts; maintained corporate files and managed special projects.

Dealt effectively with personnel issues and confidential materials.

Relieved management of administrative details; gathered, compiled, and reported information relevant to department.

Took minutes during meetings.

Managed executive calendar and processed mail.

MICHELLE M. MCCONNELL, CAP, OM Page One

PROFESSIONAL EXPERIENCE

Moffitt Cancer Center, Tampa, FL 2022 – 03/2022

Human Resources Receptionist

I worked in Moffitt Cancer Center’s Human Resources department triaging calls, sorting mail, scanning, performing general clerical duties, and providing applicant calls.

Moffitt Cancer Center, Tampa, FL 2021 – 02/2022

Management Assistant

I worked in Occupational Health at Moffitt Cancer Center working front desk assisting patients, processing invoices in Lawson software, answering telephone calls and printing calendars for nurses.

Moffitt Cancer Center, Tampa, FL 2020 – 11/2020

Agent

I worked in PACS at Moffitt Cancer uploading medical records and imaging to data systems.

Moffitt Cancer Center, Tampa, FL 2019 – 11/2019

Executive Assistant

I worked on a temporary basis in various administrative positions. Since 7/2/19 I have been working at Moffitt Cancer Center as an Executive Assistant. Since 8/12/19 I have been working as a Management Assistant to Occupational Health.

Kforce, Tampa, FL 2018-2019

Administrative Assistant and Receptionist (temp)

I was contracted by Kforce staffing agency to work on a temporary basis in various administrative positions.

TOOK TIME OFF TO CARE FOR SICK MOTHER OUT OF STATE

Tampa General Hospital, Tampa, FL 2011 - 2016

Administrative Secretary 2013 - 2016

Provided administrative support to the Director of Acute Critical Care and Clinical Education and the Director of Cardiovascular ICUs.

Followed TGH policies and procedures and sought out ways of improving on existing methodology.

Performed as a liaison between Directors and their staff as well as other senior management and employees throughout the hospital.

Provided meeting preparation through the gathering of data and coordination of materials, which facilitated Directors’ schedules and allowed them to function in an efficient manner.

Clinical Education Logistics Training Coordinator 2011 - 2013

Sole administrative support for Team Leader and four clinical educators.

Created and maintained medical programs in MindLab (the Learning Support System) and oversaw the American Heart Association (AHA) textbook lending library.

Audited state required course files and reported training completion to the state medical board.

Provided customer service including MindLab training support, office and classroom management and course coordination/support for New Employee Orientation.

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From 4/11 - 5/11, I worked as a temporary contract employee in the Organizational Development Department performing front desk reception duties, client service and special project tasks including mapping in MindLab and document preparation.

Polly Bauer, CPCS, Owner Polly Bauer and Associates 2010 – 2011

Virtual and Direct Executive Assistant

Comprehensive administrative assistance included travel arrangements, client liaison and customer service, expense account reconciliation, client billing and various back-office services.

Crowe Horwath LLP, Tampa, FL 2007 - 2009

Executive Assistant to the Senior Managing Partner

The range of administrative duties included client relationship management and customer service.

Provided administrative support to Regional Manager/Client Service Advisor, Crowe Wealth Management.

Performed all client-related and internal coordination with required discretion and finesse.

Gunn Allen Financial, Tampa, FL 2005 – 2006

Executive Assistant to the Senior Vice President of Operations

Coordinated all new hire transitions into division and ordered applicable systems entitlements and equipment.

Prepared salary progression and organizational chart reports and performed special projects as required including training personnel on various software programs.

Prepared confidential reports and data entry for Human Resources.

Home Shopping Network (“HSN”), St. Petersburg, FL 1997 - 2004

Executive Assistant to the Executive Vice President/Operations

Broad administrative duties included confidential personnel information management and liaison to Fulfillment, Quality Assurance and Facilities Engineering managers.

Day-to-day duties included call screening, expense report preparation and tracking, travel arrangements and calendar management.

Arranged catering for meetings as required.

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