Remote-Work Ready Property Development Leader

NADINE R. PULLING

Augusta, GA ***** 770-***-**** ************@******.***

Professional Summary

Experienced Professional with over 20 years of hands-on involvement in residential and commercial property development, remodeling, and inspections. Expertise in ensuring projects meet county building code requirements through comprehensive on-site inspections, stakeholder consultation, and permit management. Well-versed in collaborating with contractors, engineers, architects, and local authorities to ensure code compliance and project efficiency. Strong leadership skills demonstrated through staff management and training in diverse settings, including healthcare and property management.

Skills

Healthcare Services & Specialized Care Planning

Regulatory Compliance & Building Code Expertise

Budget Management & Financial Optimization

Team Building & Staff Development

Strategic Planning & Process Implementation

Quality Assurance & Safety Protocols

Community Engagement & Social Development

Property Management & Maintenance

On-Site Inspections & Safety Auditing

Leadership & Team Collaboration

Stakeholder Relationship Management & Collaboration

Policy Development & Regulatory Adaptation

Record Keeping & Documentation Compliance

Ethical Leadership & Client Advocacy

Project Oversight & Construction Management

Permit Acquisition & Legal Compliance

Organization & Attention to Detail

Excellent Written & Verbal Communication

Selected Accomplishments

Regulatory Excellence: Achieved 100% compliance in building code regulations over a 24-year career in property development, through diligent inspections and effective collaboration with local authorities.

Operational Efficiency: Successfully managed financial resources across diverse projects, optimizing budgets and ensuring all projects were completed within allocated funds.

Staff Development: Built and led high-performance teams across healthcare and property development sectors, achieving notable improvements in service delivery and project execution.

Strategic Planning: Implemented individualized service plans for developmental disabilities care, improving the quality of life for hundreds of residents.

Quality Assurance: Established rigorous safety protocols and emergency response procedures, resulting in zero incidents over a five-year period in a healthcare setting.

Community Involvement: Orchestrated community outings and engagement activities for residents in personal care homes, enhancing social development and overall well-being.

Stakeholder Collaboration: Forged strong relationships with contractors, healthcare professionals, and regulatory bodies, facilitating smoother project executions and inspections.

Policy Innovation: Developed and updated key operational policies in healthcare settings, ensuring compliance with constantly evolving state and federal regulations.

Record Management: Maintained meticulous financial and operational records, including resident personal spending and incident reports, in compliance with regulatory guidelines.

Ethical Leadership: Upheld and advocated for the fundamental rights and dignity of clients and families, serving as a role model within the organization.

Professional Experience

Referral Coordinator – Pain Management 01/2025 to Current

Piedmont HealthCare – Augusta, GA

The New Patient Referral Coordinator is responsible for managing the intake, processing, and scheduling of new patient referrals for a busy Pain Management practice. This role ensures timely and accurate handling of all referral documentation and communication with referring providers, patients, and internal staff. The coordinator serves as a key point of contact and plays a critical role in ensuring a positive first experience for new patients.

Receive and process all new patient referrals via Epic System

Review incoming referrals for completeness and follow up with referring providers for missing information as needed.

Verify patient demographics, insurance information, and referral/authorization requirements prior to scheduling.

Contact patients to confirm receipt of referral and schedule initial appointments.

Ensure appropriate provider, location, and appointment type are selected based on the clinical need and referral request.

Coordinate with clinical staff for any pre-visit requirements, such as imaging or lab work.

Maintain professional communication with referring offices, patients, and providers.

Accurately document all referral and scheduling activities within Epic.

Ensure that all required documentation is scanned and filed appropriately in the patient chart.

Monitor and prioritize daily referral queues to ensure timely processing.

Maintain confidentiality and comply with HIPAA regulations at all times.

Participate in team meetings, workflow improvement initiatives, and training as required.

Patient Access Associate - PRN Pain Management 01/2025 to Current

Piedmont HealthCare – Augusta, GA

Ensures that all demographic and financial data is obtained and entered in the EPIC system in an accurate and timely manner. Ensures that pre-certification and/or authorization is obtained to comply with insurance company policies. Determines estimated patient financial responsibility through verified insurance benefits, co-pays and deductibles and calculates estimated self-pay portions to be collected at time of registration. Controls the main line of communication with physicians, nursing, clinical staff, non-clinical staff and Patient Access Department to ensure appropriate patient scheduling for proper entry into and through the health care system. Patient Access Associate is responsible for serving, greeting, scheduling, maintaining records and accounts for patients.

Answers telephone by identifying person answering and assisting callers in a pleasant manner.

Screening, prioritizing, and returning patient calls according to office procedure.

Schedules appointments according to office procedure and to patient’s need

Upon checking in a patient, acquires all necessary information (registration forms, insurance card copies, responsible party’s information, etc.) prior to physician seeing patient.

Accurately performs data entry on computer system for Billing and posting payment and gathering other necessary information.

Processes incoming and outgoing mail, records requests, patient documentation, etc. based on office procedure

Ensure smooth patient flow throughout the office by assisting in other areas when needed or as requested.

Always maintains patient confidentiality; adheres to all HIPAA guidelines.

Communicates effectively by telephone and to the patient at his/her level of understanding.

Promotes positive public relations to patients, visitors, families, physicians, and others.

Physical appearance and conduct are consistent with acceptable professional ethics and CPC standards.

Maintains operations by following policies and procedures, reporting needed changes, and making suggestions for improvement.

Administrator 01/1999 to 1/2025

NRPF, INC. – NRPF, LLC – Augusta, GA

Spearheaded the remodeling of both residential and commercial properties, successfully bringing them up to market standards for over two decades.

Oversaw new construction projects for both residential and commercial properties, from conceptualization to completion.

Conducted comprehensive on-site inspections to ensure all construction work met county building code requirements.

Established partnerships with contractors, engineers, and fire safety officials to guarantee code compliance across projects.

Actively consulted with various stakeholders, including architects and subcontractors, to preemptively identify and address potential code violations.

Implemented stop-work orders, facilitating immediate remedies for any code deficiencies to minimize project delays.

Performed detailed plan reviews for new constructions, modifications, and renovations, advising contractors and property owners on required changes for code compliance.

Managed the permit application process for construction projects, ensuring permits were obtained prior to commencement.

Coordinated with county inspectors to pass all inspections, securing compliance for residential/commercial projects.

Served as a go-to resource for the team, providing guidance and interpretation on procedures and standards to optimize compliance and project efficiency.

Administrator 03/2005 to 12/2021

Wise Choice Residential Services – Augusta, GA

Oversaw day-to-day operations of Wise Choice Residential Services, a healthcare agency specializing in services for individuals with developmental disabilities.

Managed the agency's financial resources prudently, ensuring optimal allocation and utilization of funds.

Established, updated, and enforced policies to comply with healthcare standards and regulations, contributing to the agency's reputation for quality service.

Spearheaded the recruitment and contracting process for staff and professionals, achieving a well-rounded workforce.

Delegated operational responsibilities effectively by appointing a qualified staff member to manage the agency in my absence, ensuring uninterrupted service delivery.

Acted as a Developmental Disabilities Professional, providing expertise and oversight in specialized healthcare services.

Supervised the implementation of individualized service plans for participants, ensuring their specific needs were met.

Conducted functional assessments to measure the effectiveness of service delivery and identify areas for improvement.

Managed high-intensity services, ensuring appropriate staffing and resource allocation for the most complex cases.

Took the initiative to retire from the healthcare industry, signaling a successful career and creating an opportunity to leverage managerial skills in new sectors.

Previous Work History

Administrator – South East Residential Services, Decatur, GA; Lithonia, GA; Covington, GA - 2004 to 2009

Education

Pemberton Township High School - Graduate, Pemberton, NJ

Bradford School of Business, Business Administration, Philadelphia, PA

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