Restaurant Operations Leader
Resume:
Kim McLaughlin
**** ****** **, *******, ** ****8
***.*******@*****.***
Objective
Culinary/Restaurant Manager
Profit-driven restaurant manager with multi-outlet experience, proven success leading startup, turnaround and high-volume stores. My stores ran some of the lowest turnover rates and lowest labor percentages. History of maintaining high customer satisfaction ratings as well. High energy F&B professional with a history of increasing revenue.
Computer Skills: Microsoft Windows®, Microsoft Word, Microsoft PowerPoint®, and Microsoft Excel. Various POS systems, such as Micros, Clover and Aloha.
Experience
IHOP Panama City, FL 2024 to Present
Server/DGM
Responsible for all the daily operations and customer satisfaction.
I go between our two stores providing days off for the respective GM’s.
On the remaining days I am the acting GM with all the responsibilities.
Applebee’s Lebanon, OR 2021-2022
Service Manager
Controlled labor and food costs to company standards’
Proficient in the front and back of the house.
Raised customer satisfaction so we saw a dramatic increase in repeat business.
IHOP Las Vegas, NV 2011-2020
Restaurant Server /Shift Manager /GM
#1 sales producer for the company on a weekly basis. Averaged $8,000 to $10,000 in sales weekly. Our store was the largest revenue generating store in the country. Promoted to GM
Senior trainer for my store.
Shift lead for several years.
Qdoba Tulsa, OK 2009-2010
Managing Partner/GM
Took my store from the brink of closing to one of the top 5 stores
Lowest turnover percentage for our franchise.
We had to market our store in the surrounding community several hours a week.
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