Versatile Customer Service & Data Entry Professional
Resume:
Yaunteia Blackwell
Statesville, NC *****
*********@******.***
Professional Summary
Results-driven and organized professional with over 20 years of experience in customer service and data entry. Seeking a fast-paced and challenging role that allows the application of strong organizational, coordination, scheduling, and communication skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Flight Attendant
American Airlines-Charlotte, NC
September 2025 to Present
Requirements involves ensuring the safety, security, and comfort of passengers by conducting pre-flight checks, demonstrating safety procedures, responding to emergencies, and providing customer service like food and beverage service. This role requires strong customer service skills, the ability to handle stressful situations, and adaptability to a dynamic work environment with irregular hours. Amazon Hiring Manager
Aspire Logistics LLC Distribution-Charlotte, NC
June 2020 to Present
• Collaborate with department heads to design and implement training programs.
• Work with Hiring Managers to define qualifications for roles and create targeted recruiting strategies.
• Utilize software to analyze resumes and identify qualified candidates.
• Conduct phone and in-person interviews, update Indeed profiles, and host hiring events.
• Handle applicant questions and manage communication for current and future training sessions. Direct Marketing Sales
Humana-Madison, WI
July 2022 to September 2025
• Answer inbound and cold-call outbound calls to educate clients on Medicare health coverage and process enrollments.
• Licensed in 36 states and created a book of business.
• Schedule callbacks, appointments, and seminars, and process enrollments online, by mail, and by phone.
Licensed Health Insurance Agent
TZ Insurance-Charlotte, NC
May 2020 to July 2022
• Address inbound calls and place outbound cold calls to educate clients on Medicare health coverage options and assist with enrollments.
• Possess licenses in 36 states, building an extensive book of business.
• Arrange callbacks, appointments, seminars, and process enrollments through various channels: phone, mail, and online.
PSR - Patient Service Representative
Affordable Dentures & Implants-Morrisville, NC
February 2020 to May 2020
• Provided accurate information to customers via inbound calls and emails.
• Scheduled patient appointments with precision and assisted support staff in resolving customer issues.
• Performed database maintenance and consistently met performance goals. Optometric Technician/Receptionist
Acuvision Eye Care-Mooresville, NC
March 2019 to January 2020
• Answering incoming calls from customers to make appointments, answer inquiries, collect payments, medical coder, and handle complaints, troubleshoot problems and provide information.
• Ensure that information is properly recorded in the system and maintaining call quality assurance as well as general managerial tasks.
• Increased patients' interest in in-house frames by adding a new line of eyeglasses Head Start Teacher
Head Start Program-Statesville, NC
November 2018 to March 2019
• Conducting routine tasks as directed, working under clearly defined guidelines
• Responding quickly and professionally to customer/parents telephone questions and concerns.
• Updating the existing student information forms and applications, identify and escalate priority issues, route calls to the appropriate resources, follow up
• Communicating appropriately and professionally with parents and fellow staff. Dispatcher/Customer Service Representative
Security Central-Statesville, NC
February 2018 to January 2019
• Handles calls from internal and external customers with a high degree of customer service and professionalism
• Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Communicate to all other departments' emergency information as required by Standard Operating Policies
Pharmacy Technician
Walmart-Statesville, NC
April 2015 to February 2018
• Explained patients' issues to the pharmacist and ensured excellent customer service.
• Regularly compiled data, initiate new patients profile with prescription, input insurance billing and coding information. Organize and coordinate patient records.
• Helped increase the average number of prescription filled daily from 85 to 100 within 3 months of joining Education
Early Childhood Education (Associate)
Haywood Community College-Haywood, NC
January 2020 to Present
Skills
• Typing
• Medical Billing
• Phone etiquette
• Management
• Insurance verification
• Medicare
• CPT Coding
• Medical Coding
• Customer service
• Teaching
• Medical receptionist
• Medical office experience
• Medical records
• Pharmacy Technician Experience
• Insurance sales
• ICD-10
• Early Childhood Education
• Customer Service
Leadership/Motivation
Multi-task-oriented
Reliability
Microsoft Office Proficient
• English
• Medical Terminology
Certifications and Licenses
Pharmacy Technician Certification
Insurance Producer License
CPR Certification
First Aid Certification
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