Seasoned Front-of-House Service Leader
Resume:
Sandy Mendez
***************@*****.***
SUMMARY
Service-oriented professional known for creating memorable guest experiences through warm greetings- attentive communication, and smooth front of house coordination. Skilled and maintaining clean, well stocked stations and supporting efficient restaurant operations. Flexible, reliable, and committed to high service standards. EXPERIENCE
Shift Leader- Popeyes, Gaithersburg, MD March 2023 - January 2025
● Leading shift to high standards for customers
● Managing waste
● Ensuring all tasks are well done and completed
● Training new hires
● Helping in every station such as cashier, kitchen, prep, Etc. Assistant Manager- Dunkin Donuts, Chevy Chase, MD December 2024 - October 2025
● Doing inventory, making sure what else is needed
● Managing money from shifts and safe, and delivering and deposit to bank
● Making sure all customers are satisfied with their order
● Unstock truck order making sure our orders arrived.
● Inspection ready
EDUCATION
High school- Spring Brook High School August 2021 - May 2025 CERTIFICATION
Financial Literacy December 2024
SKILLS
● Customer service: Provide excellent service, address concerns, ensure satisfaction
● Communication: Clear, concise verbal and written skills
● Multitasking: Handle multiple tasks in fast-paced settings
● Attention to detail: Maintain accuracy in order processing, payment handling
● Teamwork: Collaborate effectively with colleagues
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