Versatile Administrative and Customer Support Professional
Resume:
Jocelyn Scott
Pittsburgh, PA *****
****************@*****.***
● Ability to organize, prioritize and work under extreme work pressure, high work load and deadlines
● Exceptional verbal and personal communication skills
● Strong accuracy
● Attention to detail
● Diversified experience
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Gateway Health Plan - Pittsburgh, PA
August 2018 to December 2018
Customer Service
Customer Service Representative
Dollar Engergy Fund - Pittsburgh, PA
May 2017 to December 2017
Assist with Safe Comfort Program for Peoples Gas
Tax Documentation Specialist
BNY Mellon - Pittsburgh, PA
January 2016 to April 2017
Client Service Center
Tax Documentation/Foreign Accounts
DOORs
Excel
GoldTier
Customer Service Representative
CardWorks Servicing/Carson Smithfield LLC - Pittsburgh, PA February 2013 to September 2015
Collections/Recovery Department
● Working with delinquent credit accounts
● Dealing with charged off ACCTS and business ACCTS
● Inbound/outbound calls pertaining to accounts
● Helping finding solutions and prpgrams to resolve debt
● Dealing with attorneys to reach a settlement or agreement Billing Data Entry Operator
Quest Diagnostics
April 2012 to October 2012
Dealing with controlled accounts
● Applying money in to the account and entering into a data base
● Pulling accounts out of archives to be corrected Data Entry Clerk
BNY Mellon
June 2011 to October 2011
Access controlled client accounts and make edits/corrections
● Creating excel spreadsheets and entering information Mortgage Document Clerk
Urban Lending Settlements
February 2011 to June 2011
Obtain required mortgage documents
● Working closely with borrowers, attorneys, investors, and others to verify information Processor Assistant
PNC Mortgage
November 2010 to February 2011
Obtaining homeowners insurance
● Title work
● Assisting in subordinations
● Assisting in all aspects of loan preparation
Closing Coordinator
ServiceLink
August 2010 to November 2010
Coordination of all aspects involved with finalizing the loan closing process Certified Nursing Assistant
HCR Manorcare
August 2009 to April 2010
Perform special care to those in need
Work Study - Receptionist
Carlow University
January 2008 to December 2008
Provide support to The Center for Academic Achievements
● Set appointments with tutors
● Directed incoming telephone calls and made calls to students Security Guard
United States Security Associates, Incorporated
July 2007 to October 2007
University of Pittsburgh
● Monitor identification of Pittsburgh students and visitors Tax Preparer
Jackson Hewitt Tax Service
November 2006 to April 2007
File personal income taxes of clients' behalf
● Interview clients to complete tax return
● Meet and greet customers
Summer Law Intern
Burns
June 2006 to September 2006
Prepare court documents
● Attended juvenile court proceedings
Customer Service Associate
Eckerd Drugs
September 2005 to August 2006
Assist customers with selections
● Replenish stock items
Education
High School Diploma
Perry Traditional Academy
June 2007
Bachelor of Arts in Corporate Communications
Carlow University
Skills
• CSR
• Customer Care
• Call Center
• Customer Service
• Cold Calling
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Conflict management
• Tax Experience
• Accounts Receivable
Additional Information
SKILLS
● Proficient with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
● LPS
● Excellent communication skills
● Analytical and detail-oriented
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