Operations & Accounts Specialist Leader

Angelica Williams

Orlando, FL 614-***-**** ***************@*****.***

A SKILLED BUSINESS PROFESSIONAL WITH AN ADVANCED UNDERSTANDING OF OPERATIONAL BEST PRACTICES. RECOGNIZED FOR THE ABILITY TO WORK INDEPENDENTLY OR IN A TEAM ENVIORNMENT. MY STRENGTHS ARE: ACCURACY, ATTENTION TO DETAIL, AND TIMELINESS. I POSSESS EXCELLENT LEADERSHIP AND INTERPERSONAL SKILLS. I AM KNOWN FOR BEING A CRITICAL THINKER WITH ANALYTICAL AND PROBLEM-SOLVING EXPERIENCE. A SELF-STARTER WHO ADAPTS RAPIDLY TO EVOLVING OPERATIONAL ENVIRONMENTS. Core Competencies

Accounts Receivable

Data Analysis

KPI Reporting

Microsoft Suite of

Products

Payment Processing

Knowledge

Value Added Customer

Service

Key Performance

Indicators

Business Writing Skills

Conflict Management

Experience

Account Specialist

Bamberger Amco Polymers – Orlando, FL

7/6/21- Present

• Coordinates and owns the order flow across multiple departments

• Processes customer purchase order and all related request

• Ensures that the transaction meets acceptable profit requirements and shipment deadlines

• Provides proper documentation and certifications related to the transaction

• Maintains all customer specific information within the operating system

• Follows guidelines in submitting accurate and complete request/paperwork to other departments by appropriate deadlines

• Works in conjunction with the Sales Representative to ensure customers are invoiced correctly at the time of shipment

• Communicates order status to customers, including backorder information, blanket order status and future order confirmations

• Assists in all proactive duties aimed at executing soft sales, managing targets and maintain current accounts

• Understands and communicates company policies and guidelines

• Actively problem solves by seeking better alternatives for performing assigned tasks by making rational assessment of options and reaching logical accurate conclusions from available information

• Stays up-to-date on development related to the company, profession, resources and technology

• Contributes to the team’s success by assisting with coverage during absences

• Assist with additional projects as needed

Customer Solutions Analyst

AutoPay Plus – Orlando, FL

7/1/18-7/1/21

• Perform payment analysis and research

• Triage escalated cases to identify the most efficient resolution

• Act as a liaison between sales, operations and data management business units

• Tasked to coordinate mis-applied payment research efforts with bank partners

• Utilize business writing and phone etiquette skills to effectively communicate with customer while promoting company brand

• Lead department meetings to promote best practices and compliance adherence Business Development Center (BDC) Manager

Twins Buick GMC – Columbus, OH

4/1/17-10/17/17

• Developed department Business model with a focus on customer retention and new customer acquisition

• Responsible for BDC HR processes (hiring, training, conflict resolutions, discipline)

• Reviewed scheduling calendar for accuracy and appropriate time management

• Operated in a blended call environment: inbound/outbound

• Served as liaison between all internal departments and customer Business Development Center (BDC) Analyst

Bob Ross GMC – Centerville, OH

6/1/16-4/1/17

• Handled inbound/outbound phone calls and emails for the service department

• Maintained service department calendar in order to exceed customer expectations

• Used Global Connect System to research vehicle history to ensure a quick ROI

• Assisted in achieving daily department goals

• Tasked to report on customer phone calls and emails Front Desk Agent

Hope Hotel – Dayton, OH

5/1/16-4/1/17

• Greeted guest upon arrival and assisted with reservations via phone & in-person

• Managed customer complaints while accommodating customer needs

• Maintained cleanliness of workspace

• Queried guest reports for auditing purposes

• Entrusted to maintain confidentiality with sensitive customer information Education

Gahanna Lincoln HS – Gahanna, OH Columbus State College-Columbus, OH

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