Administrative Professional with Healthcare Experience
Resume:
Amy Kirby
Dundalk, MD *****
***********@*****.***
Professional Summary
Dependable and organized administrative professional with over 10 years of experience providing excellent customer service, managing office operations, and supporting business administration in healthcare and corporate settings. Skilled in multitasking, communication, and maintaining accuracy in fast-paced environments. Known for professionalism, attention to detail, and a welcoming attitude toward residents, families, and team members
Authorized to work in the US for any employer
Work Experience
Receptionist
Genesis HealthCare-Rosedale, MD
July 2022 to October 2025
As an Receptionist my duties include having excellent customer service answering the phones, greet family members and vendors when they come into the facility. I make sure all visitors sign in on the advanced entry machine. I order flowers for Residents who have expired and keep a log. I take Employee lunch request from our kitchen and payment. Order Office Supplies and Ink for all printers in the facility. April 2025-October 2025-Assistant Business Office Manager, As an ABOM I scan documents into the PCC system, run credit card payments and Checks with the Waystar system, handle Resident's RFMS accounts, Petty Cash, Collect payments and write receipts. Make Collection Calls, Census, Collect and send invoices,
Front Desk Receptionist
Future Care North Point-Baltimore, MD
September 2018 to June 2022
As an Receptionist my duties include having excellent customer service answering the phones, greet family members and vendors when they come into the facility. Help the Human Resources Director with mailings, employee punches, background checks, enrolling new hires in the time clock, I also send of certified letters to family members when a Resident would be transferred to the hospital. Ordered office supplies. In COVID I have been supervising outdoor visits for the residents. Accounts Receivable
Nyquist Inc-Baltimore, MD
July 2014 to February 2018
As an Accounts Receivable Administrator my duties were to enter customer payments daily in the CompCept system and then process the checks through the online bank system. Gave great customer services skills when calling customers to remind them of their balance due. In a timely manner Mailed, E- mailed or Faxed 200+ customer statements at the beginning of every month. Answer phones, Completed Customer credit applications by verifying references. Order supplies for the company. Entered data in Excel for reports such as employee insurance, customer discounts and credit card use etc. Used MS Excel, Word, Outlook and CompCept.
Education
Business Administration and Technology (High school or equivalent) Eastern Technical High School-Essex, MD
September 1998 to May 2002
High school diploma or GED
Skills
• Cash handling
• Writing skills
• Microsoft Powerpoint
• Multitasking
• Customer service
• Office supply management
• Time management
• Communication skills
• Clerical experience
• Google Workspace
• Microsoft Word
• Teamwork
• Faxing
• Animal care
• Google Docs
• Accounts receivable
• Greeting customers
• Data entry
• Photocopying
• Computer literacy
• Office experience
• Phone etiquette
• Patient interaction
• Computer skills
• Microsoft Access
• Pet care
• Gmail
• Accounts Receivable
• Microsoft Excel
• Accounts Payable
• Client interaction via phone calls
• Appointment scheduling
• Phone answering
• Front desk
• Skilled nursing facility
• Word processing
• Attention to detail
• Windows
• Confidential information handling
• Microsoft Office
• Mail processing
• Administrative experience - Administrative experience (16-20 years)
• Microsoft Outlook
• Multi-line phone systems
• File organization
• English
• Organizational skills
• Typing
• Maintaining patient confidentiality
• Animal restraint
• Filing
• Bookkeeping
• Processing cash transactions
Awards
Employee of The Month
May 2019
Certifications and Licenses
Driver's License
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