Remote Customer Service Specialist Resume Title

Shana Narey

*****.*******@*****.*** Clinton, Indiana, US +1-812-***-****

WORK HISTORY

Cashier (Sales and Related) at Bucks Sunoco

July 2023 - Present (2.5 Years)

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Calculate total payments received during a time period, and reconcile this with total sales.

Calculate total payments received during a time period, and reconcile this with total sales. Supervise others and provide on-the-job training.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Compute and record totals of transactions.

Greet customers entering establishments.

Process merchandise returns and exchanges.

Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Cash checks for customers.

Answer customers' questions, and provide information on procedures or policies. Compile and maintain non-monetary reports and records. Stock shelves, and mark prices on shelves and items. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Keep periodic balance sheets of amounts and numbers of transactions. Sell tickets and other items to customers.

Front Desk Clerk at Days Inn

July 2009 - January 2015 (5.5 Years)

Answering phones, scheduling, checking guests in out, cleaning when necessary Office Manager (Management) at Beverly Plumbing

February 2016 - May 2023 (7.5 Years)

Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Interpret and communicate work procedures and company policies to staff. Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Develop or update procedures, policies, or standards. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Keep informed of provisions of labor-management agreements and their effects on departmental operations.

Develop work schedules according to budgets and workloads. Recruit, interview, and select employees.

Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.

Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.

Arrange for necessary maintenance or repair work.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Compute figures such as balances, totals, or commissions. Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services. Coordinate activities with other supervisory personnel or with other work units or departments. Train or instruct employees in job duties or company policies or arrange for training to be provided.

Monitor inventory levels and requisition or purchase supplies as needed. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

EDUCATION

Ivy Tech Community College - Associate Degree

Graduated 2014-01-01

Associate s degree in Business

SKILLS

sales, 30 years

complete financial transaction, 25 years

process sale transaction, 30 years

operate cash register, 30 years

Customer service, 32 years

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