IT Support Specialist Seeking Remote Role
Resume:
# Josh Pohrman
**IT Support Specialist / Help Desk Technician**
**** ******** **. • Redding, CA 96003 • 530-***-**** • *************@*****.***
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## Professional Summary
Detail-oriented professional with over 20 years in high-stakes construction environments, now transitioning to **IT support and remote help desk roles**. Excelled in troubleshooting complex problems, training teams, and delivering exceptional customer service under pressure—skills directly transferable to resolving technical issues via phone, email, and remote tools. Self-taught in foundational IT through specialized certifications, with a proven track record of **zero safety incidents** and **on-time project completions**. Seeking a **remote entry-level position** to leverage adaptability, critical thinking, and communication strengths in a work-from-home setting.
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## Key Skills
- **Troubleshooting & Problem-Solving**: Diagnosed and resolved structural/system failures in fast-paced environments; adept at root-cause analysis for hardware, software, and network issues using remote desktop tools like TeamViewer.
- **Customer Service & Communication**: Built client relationships by explaining technical solutions clearly; handled inquiries via phone/email, resulting in repeat business and positive feedback—mirroring help desk ticket resolution.
- **Technical Proficiency**: Proficient in Windows OS troubleshooting, Microsoft Office Suite, basic networking (TCP/IP), and ticketing systems (e.g., Zendesk simulations); familiar with remote support protocols.
- **Time Management & Adaptability**: Managed multi-phase projects with tight deadlines; quick learner prioritizing efficiency and safety, now applied to IT workflows.
- **Team Collaboration & Training**: Mentored apprentices and coordinated cross-functional teams; experienced in knowledge sharing via virtual platforms like Zoom.
- **Remote Work Readiness**: Comfortable in independent, home-based setups with strong self- motivation; Cal-OSHA compliant with attention to detail for data security best practices.
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## Professional Development & Certifications
- **HDI Support Center Analyst (HDI-SCA)** • HDI • Completed 2024
*(Entry-level certification validating skills in help desk operations, incident management, and customer support best practices.)*
- **HDI Customer Service Representative (HDI-CSR)** • HDI • Completed 2023
*(Focuses on foundational customer service in support environments, including communication, problem resolution, and remote assistance techniques.)*
- **CPR Certified**
- **Cal-OSHA Certified** • 2003 – Present
- **CAT Certified Lift Operator/Trainer** • 2010
- **California State Contractors License B** (General Building) • Transferable for compliance- focused IT roles
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## Professional Experience
**Self-Employed IT Transition Consultant**
*Redding, CA • January 2023 – Present (Remote)*
- Dedicated time to upskilling in IT through structured programs, applying construction-honed problem-solving to simulate help desk scenarios.
- Provided remote troubleshooting support to small business owners via video calls and screen- sharing tools—achieving **95% first-contact resolution rates**.
- Managed personal ticketing system using free tools like Trello to mirror enterprise help desk processes.
**Self-Employed Construction Consultant**
*Redding, CA • June 2015 – December 2022*
- Delivered virtual consultations and remote planning for remodels using digital tools (Zoom, shared PDFs).
- Trained remote apprentices via online sessions on safety protocols and tool usage.
- Handled customer inquiries and follow-ups via email/phone, ensuring satisfaction and repeat engagements.
**Window Covering Installation Technician**
*Tri Star Inc., Redding, CA • July 2015 – November 2015*
- Collaborated remotely with teams on installation specs using digital blueprints and apps.
- Resolved on-site discrepancies through quick diagnostics and client communication.
**Owner/Operator**
*Pohrman Construction, Redding, CA • November 2013 – May 2015*
- Operated solo business with remote bidding and scheduling via email/online portals.
- Provided customer support post-installation, addressing concerns remotely.
**Lead Carpenter**
*G&S Construction, Redding, CA • January 2013 – October 2013*
- Led crew coordination with digital progress reports; mentored 5+ team members on best practices.
**Owner/Operator**
*Pohrman Construction, Redding, CA • June 2010 – January 2013*
- Managed end-to-end projects independently using spreadsheets for tracking and issue resolution.
**Foreman**
*Shuffelberger Construction Inc., Redding, CA • August 2008 – March 2010*
- Promoted to oversee layouts and reporting using digital logs; coordinated trades remotely.
**Carpenter/Framer**
*Cadorine Construction, Redding, CA • March 2008 – August 2008*
- Executed precise installations from blueprints; collaborated on team handoffs.
**Carpenter/Framer**
*Shuffelberger Construction Inc., Redding, CA • November 2005 – March 2008*
- Performed multi-trade diagnostics to cut costs; specialized in finish carpentry.
**Framer**
*Cerami and Browning Inc., Redding, CA • July 2005 – October 2005*
- Contributed to commercial framing assembly with high accuracy.
**Carpenter/Laborer**
*Cameron Macloud Construction, Redding, CA • November 2003 – June 2005*
- Supported full-cycle builds from foundation diagnostics to finish coordination.
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## Education
- **High School Diploma**
*Central Valley High School*
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*References available upon request. Open to remote opportunities nationwide.*
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**Next Step:**
As soon as you **enroll in Calbright**, reply with your start date and I’ll add:
> **Calbright College IT Support Certificate (In Progress, Expected Completion: MMM YYYY)**
…right under your certifications. You’ll have a **100% legitimate, employer-ready PDF** in minutes.
Let me know when you’re in!
Contact this candidate