Customer Service Specialist with Administrative Expertise

Janet Eady

** **** ******, ******, ** ***** 813-***-**** ***********@*****.***

Employment Objective

Conscientious, detail-oriented and customer-focused individual seeking to obtain a challenging position utilizing great computer, organizational, administrative skills and accounting responsibilities. Proven ability to multitask while giving attention to detail. Self-starter, dependable and trustworthy.

Summary of Qualifications

10+ years of experience in bookkeeping including payroll, payables, and receivables,

Competent with contract administration and project management

Computer skills include proficiency in Microsoft Word, Excel, Access, PowerPoint, Outlook, Banner System and QuickBooks

Excellent knowledge of construction industry to include AIA progress billings, notice to owners, punch lists and closeout documentation

Knowledge of credit, collection procedures and GAAP

Experience

Contract Administrator

Pavkov Contracting Company, Inc.

March 2013 – April 2015

Administered government contracts, prepares bids and quotations

Certified Payroll for all government projects

Manages monthly project billings, receivables and payables

Maintains insurances for all projects and oversees all aspects of government contract adherence

Customer Service/Call Center Representative

Central Carolina Technical College, Sumter, SC

January 2011 – Currently

Provides excellent customer service to students and potential students in the financial aid process

Adheres to all FERPA standards

President/Office Manager

Eady Paving, Inc., Tampa, FL

June 1999 – December 2008

Supervised two office staff and 10 field employees

Allocated and managed staff resources

Liaised and negotiated with customers and suppliers

Managed staff training

Assisted attorneys in complex collection matters

Managed accounts payable, receivable and payroll and insurance requirements

Introduced computerized accounting/bookkeeping system (QuickBooks)

Administered contracts which included bids and quotations

Participated in Minority Business Enterprise Program for Hillsborough Country

Education & Training

Bachelor’s Degree in Accounting (completed 138 credit hours)

Saint Leo University, Charleston Center Campus, Charleston, SC

Expected Graduation Date: August 2015

Associate Degree in Applied Sciences – Accounting

Central Carolina Technical College, Sumter, SC May 2012

H & R Block Tax Preparer Basic Course

Sumter, SC December 2012

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