Experienced Taxi Driver with 21+ Years of Service
Resume:
SCOTT JACKSON
Winter Park, FL *****
******************@*****.***
Professional Summary
Taxi driver with over 21 years of expertise in delivering top-notch customer service and ensuring transport efficiency. Proficient in utilizing GPS technology for route optimization, enhancing client satisfaction, and maintaining high standards of vehicle cleanliness and safety compliance. Skilled in cash handling and documentation, with a collaborative approach to fostering a welcoming environment for passengers.
Work Experience
Taxi Driver
Lyft
October 2015 to December 2025
Transport clients safely, enhancing satisfaction and eff iciency. Maintain vehicle cleanliness, ensuring optimal performance. Calculate fares accurately, ensuring correct transactions. Assist passengers with luggage, improving customer service. Delivered exceptional customer service by ensuring timely pickups, resulting in high satisfaction ratings and repeat clientele.
Assisted passengers with loading and unloading luggage, fostering a welcoming environment and enhancing overall ride experience.
Utilized GPS and traff ic data to select optimal routes, reducing travel time and improving eff iciency during peak hours.
Communicated effectively with riders to address concerns, building rapport and trust while ensuring a safe journey.
Maintained vehicle cleanliness and performed routine checks, ensuring operational readiness and compliance with safety standards.
Implemented eff icient route planning using GPS technology, minimizing travel time and enhancing client satisfaction.
Monitored traff ic patterns to adjust routes dynamically, ensuring timely arrivals and noticeable improvements in service reliability.
Delivered exceptional customer service through effective communication, resulting in high satisfaction ratings and repeat clientele.
Performed routine vehicle inspections and maintenance, ensuring operational readiness and compliance with safety standards.
Implemented eff icient route planning, signif icantly reducing travel times and enhancing overall client satisfaction.
Utilized GPS and real-time traff ic data to adapt routes dynamically, leading to noticeable improvements in service reliability.
Delivered exceptional customer service through active communication, resulting in high satisfaction ratings and repeat clientele.
Taxi Driver
Uber Partners
March 2015 to December 2025
• Picking up and delivering customers
• Taking the fastest and safest route
• Helping to load and unload the vehicle
• Calculating the right fare and returning the correct change
• Keeping your vehicle clean and in good working order CSR - Customer Service Representative
BNY Mellon-Westborough, MA
January 2023 to March 2023
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to up sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Doing outbound calls as well as inbound calls up to 35 hours Call Center Representative/collections/fraud
Concentrix-Lake Mary, FL
September 2019 to October 2022
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to up sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Doing outbound calls as well as inbound calls up to 35 hours Auditor
First Cash Pawn
June 2017 to April 2019
• Help with pulls, pawns, layaways and purchases
• Inventory Auditors physically count inventory items and match that count to the store computer's inventory levels
• Working closely with the District and Store Managers to access variances and differences found on audit reports in an effort to determine shrink and sales, and accounting for all invoices brought in by customers throughout the day of or before the audit to determine accurate accounts of inventory stock levels Shipping and Receiving Coordinator
Walmart Health Services
January 2013 to March 2017
• Packing prescription drugs and putting them in a tote and sending them off to the stores
• Operational knowledge of Forklift and Pallet Jack
• Obtained Forklift certif ication
• Clean our stations
• Use pallet jacks when needed
• Maintain a clean and safe environment
• Record inventory of totes and drugs
• Know HIPPA Laws
• Supervisor experience with overrides when needed
• Trainer
• Achieved All-Spark levels and Graduated
Advertiser
Lennar Homes-Davenport, FL
April 2012 to January 2013
• Advertising Lennar Homes by sign spinning
Warehouse Associate
Mclane/dedicated management group
May 2012 to October 2012
• Manage the unloading and stocking of inventory
• Operational knowledge of Forklift and Pallet Jack
• Obtained Forklift certif ication
• Maintain a clean and safe environment
• Independently managed inventory records and receipts including TI/HI sheets
• Team member with ability to assist others with removal and stocking of inventory Sound Engineer/post Production Internship
DOERS TV
February 2012 to April 2012
• Responsible for sound board/sound equipment operation
• Prepare microphones/production equipment for radio and talk programs
• Implemented Avid Technology Inc. Pro tools
• Complete and assist with radio talk and music program productions Sales Associate/cashier
Universal Islands of Adventure/Historic Families
April 2011 to November 2011
• Promote the sale of historical items
• Assisting customers with family history searches
• Maintaining and recording inventory
• Responsible for creating merchandise displays
• Maintaining a clean and safe environment
• Providing customer service pertaining to the success of the business Sales Associate/cashier
Wicked Orlando Shows / Wicked Performance
March 2011 to April 2011
• Promote Wicked show apparel
• Management of cash register
• Maintaining inventory sheets
• Assisting patrons with purchases
• Organizing inventory
• Maintaining a clean environment
Sales Associate/food Service
GHIRARDELLI CHOCOLATE
November 2008 to April 2009
• Assisting customers with purchases
• Wait staff team member
• Maintaining a clean and safe environment
• Management of inventory and inventory sheets
Sales Associate/cashier
SEA WORLD ORLANDO
November 2006 to October 2008
• Providing excellent customer service
• Assisting customers with purchases
• Organizing inventory and inventory sheets
• Responsible for customer satisfaction
• Management of cash register and receipts
• Maintaining a clean and safe environment
Education
MUSIC (ASSOCIATE SCIENCE)
Valencia College-Orlando, FL
June 2007 to August 2012
Some college
Skills
• Sound Engineering
• Pallet jack
• Mac OS
• Multitasking
• Quality assurance
• Teamwork
• Cleaning
• Medical terminology
• Sales
• Maintaining an organized workspace
• Credit card payment processing
• Fraud
• Pro Tools
• Documentation.
• ACH
• Inventory Management
• Front desk
• Office experience
• Problem solving
• Word processing
• Organizational skills
• Computer literacy
• Manufacturing
• Quality control
• Cash Handling
• CRM software
• Forklift Operation
• Phone call management
• Filing
• Hospitality
• Adobe Creative Suite
• Grocery store
• Collections agent experience
• Clerical experience
• Math
• Map reading
• Lexis-Nexis
• Customer service
• Live chat
• Electric pallet jack
• Technical Proficiency
• SharePoint
• Analysis skills
• Computer skills
• POS systems
• Operating systems
• Avaya
• Financial services
• Landscaping
• Music Production
• Loss prevention
• Call center agent experience
• Microsoft Access
• Attention to detail
• Logistics
• Processing cash transactions
• Team management
• Clean workspace maintenance
• CRM systems
• Swimming
• Guest services
• Microsoft Office
• Customer communication
• Communication skills
• Staff training
• Microsoft Off ice
• Grammar Experience
• Internet of things
• Management
• Heavy lifting
• English
• Writing skills
• Banking
• Customer support
• VPN
• Supervising experience
• Safe work practices
• Retail sales transactions
• Outdoor work
• Typing
• Climbing
• Customer Service (Skillful)
• Driving
• Team development
• Guest relations
• Microsoft Excel
• iOS
• Windows
• 10 key typing
• Office management
Certifications and Licenses
Driver's License
Forklift Certification
Class E
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