Experienced Flight Attendant and Customer Service Pro

SPECIAL SKILLS

I am an experienced customer service professional with over five years of experience as a flight attendant, bilingual in English and Spanish and beginner’s French, Skilled in passenger service and safety, emergency procedures, and delivering exceptional in-flight service. Consistently aim to get the job done, when there is much to do, I figure out creative ways to ensure the work gets done without sacrificing quality. After a successful career in interior design, I am eager to rejoin the airline industry to continue honing my strong communication skills and attention to detail. I always act with integrity and show dedication. I am looking to contribute to a dynamic airline team committed to excellence and safety.

WORK EXPERIENCE

FELIPE ROSA INTERIOR DESIGN & DECORATING July 2005 - Present

Independent Free-Lance Designer Vega Baja, PR

Responsible for all design phases, including Conceptual/Schematic Design through project completion.

Manage daily business aspects, including billing, check writing, accounts payable, and daily administration responsibilities—General Construction Documents, including elevations, details, and related construction documents.

GMD Airlines Services (for Spirit Airlines) December 2023 May 2024

Seasonal Passenger Service Check-in Agent. Manage Passenger SJU Service Kiosk flight check-in and boarding procedures. Assist customers

with boarding passes, gate locations, and flight manifest for inbound & outbound flights, staying on-time departures. Achieved a 95% Customer Satisfaction rate through exceptional service

F. Schumacher & Co February 2000 June 2001 Chicago, IL

Showroom Sales Representative

Collaborated with decorators and their clients in the Showroom and coordinated fabric, wallcovering, and furniture. Processing sample requests. and visual displays for new products. Miscellaneous administration duties consistently exceeded sales targets by 60%.

VOA Associates May 2001 January 2005 Chicago, IL

Interior Designer/Resource Librarian/Internship

Space Planning, Conceptual and schematic Design,

Further responsibilities included meeting with specific architectural industry representatives and manufacturers for product updates and arranging informational CEU sessions for the staff architects.

Northwest Airlines July 1996 January 1998 Chicago, IL

Flight Attendant

Flight Attendant NW Airlines’ duties were to provide and ensure passenger

safety and welcome passengers during boarding, check tickets while helping them find seats, and assist with stowing carry-on luggage. Inform passengers about Emergency procedures maintain safe conditions in the cabin and help passengers when necessary. Provided customer service by answering questions, serving food and beverages, and handing out magazines, headsets, pillows, and blankets adhering to established in-flight procedures and performance standards without supervision.

consistently contribute to a positive and productive work environment with fellow employees and customers.

Tower Air August 1994 January 1996 New York, NY

Flight Attendant

Charter Airline with a worldwide routes system with a variety of organizations

From US Military Charters, and United Nations I.O.M.

Ensured compliance with FAA safety regulations, welcoming passengers

and assisting during all phases of boarding assisting with carry-on

baggage stowage and delivering onboard announcements.

Ensured compliance with safety regulations by inspecting and safely operating aircraft and cabin components, systems, and emergency equipment. Efficiently prepare, serve, and re-stock in-flight beverages, meals, snacks, and duty-free sales and inventory on board

KEY SKILLS

Strong communication and organizational skills, avid airline and aircraft enthusiast, detail-oriented, first aid certified, familiar with airline

regulations and airport operations, dedicated team worker, adaptable in high-pressure environments. Expertise in managing customer -

relations and problem-solving skills. Traveling the world has allowed me a wealth of exposure to diverse cultures and sensitivity.

My interior design experience has allowed me to develop my creativity, problem-solving, and understanding from working with a diverse

clientele. People trust me implicitly and know they can count on me when it gets tough.

EDUCATION

Alliance Française de Puerto Rico January 2023 Present

Harrington Institute of Interior Design. Graduated 2001

NorthwestAirlines Flight Attendant Certification July 1996

Tower Air 747 Flight Attendant certification August 1994

ICPRJr.College Travel Agent Certificate April 1988

Maestro LadiHigh School Graduated July 1986

PUERTO RICO TRAVEL Jan 1989 - July 1994 Philadelphia, PA

Travel Agent

528 West 5th Street

Philadelphia, PA 19122

• Arrange travel for business and vacation clients with Puerto Rico being there destination.

• Determine clients' needs and preferences, such as schedules and costs.

• Plan and arrange tour packages, excursions, and day trips.

• Find fare and schedule information.

• Calculate total travel costs.

HARRINGTON INSTITUTE OF I NTERIOR DESIGN 1998 –2001 Chicago,IL

Profesional Diploma of Interior Design

200 W Madison St,

Chicago, Illinois 60623

• Studies on how to Develop well-planned and functional spaces.

• Decorate residential and commercial environments.

• Draaw sketches and produce samples of your design ideas.

• Source paint colours, lighting, furniture and flooring.

MY SKILLS:

DETAIL-ORIENTED, RELIABLE, TEAM-WORKER, ALWAYS AIMING FOR A PLEASANT CUSTOMER EXPERIENCE, AIRLINE AND AVIATION ENTHUSIAST, RELIED UPON TO FOLLOW RULES, RESPECTFUL, EMPATHETIC, YOU CAN COUNT ON ME WHEN THE GOING GET’S TOUGHT, AMPLE KNOLEDGE OF THE FLIGHT ATTENDANTS DUTIES, TIMELY, BI-LINGUAL, SWIMMER, CPR & FIRST AID QUALIFIED, ON TIME, COMPLIANT, AWARE, CRITICAL THINKING, PROFESSIONAL AND EASY TO APPROACH, ALWAYS A TEAM PLAYER, HIGH IMAGE STANDARDS,GOOD AND POSITIVE DEMEANOR, WEIGHT AND HEIGHT PROPORTIONATE, SIMPATHETIC, ALWAYS WITH AN EXTRA SMILE.

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