Project Manager with 30+ Years Delivery Excellence

Julie A. Mickel

**** * ********* ***

Englewood, CO 80111 Cell: 408-***-****

E-mail: **********@*****.***

Project / Program Manager

History of turning failing or “break even” projects into profitable projects through delivery of cost saving solutions, as well as enhancing process and designs. Decisive, action-oriented and results driven professional offering 30 years of experience in Telecommunications industry with over 25 years’ experience in project management. Offer outstanding talents in budget management, project management, developing project scope (budget, timelines, and delivery dates), customer relationships, cost avoidance, continuous design improvements, team building, team consensus, resource allocation, process improvements, and conducting status meetings and customer reviews. I am driven by new challenges and desire to be successful in all endeavors. Immensely enjoy navigating all aspects of complex projects.

Able to capitalize on Information Technology, Telecommunications, Infrastructure, Security Services, and Broadcast Media background to add value to various organizations.

• Implemented Large projects globally

• Develop new process and procedures for operations

• Lead PM on BETA countries adding new services

• Experience in Managing complex IT, Infrastructure & Telecommunications Projects, Particularly those involving vendor migrations or transitions within infrastructure or security domains

• Implemented and managed several key initiatives at Level 3, AT&T and DIRECTV

• Business PMO and IT Portfolio Manager, driving technology initiatives, planning, & delivering

• Identify, communicate, and analysis Risk Management issues to Situational Resolution

• Successfully managed a Virtual Office for 18years

• Business Applications: Microsoft Office (Word, Excel, Visio, Access and Power Point), StarOffice, MS Project, Cisco ordering system, Smartsheet, Sharepoint, Salesforce, Jira, Cloud Services ( Azure, Apollo, monday.com)

PROFESSIONAL BACKGROUND

Project Manager III - Mobile IT Portfolio & Delivery Charter Communications/Wipro - Greenwood Village, CO Dec 2024 to Present As the Business PMO & IT Portfolio Manager I will drive the implementation of cross-functional projects providing leadership, guidance, industry knowledge, influence, and energy to complete the deployment. Build relationships across the organization, from senior levels to the technical teams, establishing trust and confidence to deliver the project. Also managing non-project Key elements and tasks for the organization; on a whole. Successfully manage change, risk, and communicate effectively internally and externally. Delivered project scope, deliverables, timelines, budget, and risk analysis/management with delivery excellence. Collaborate with business stakeholders to develop and maintain a comprehensive 18-month strategic roadmap. Constant and continuous monitoring, reporting, mitigation, and resolving risk issues, which would include updating RAID as things change and evolve. Constantly providing multiple forms of communication for project evaluations and assessments to all team members, stakeholders, and external partners.

• Work with Solution Architectures, BAs, and Devlopment team to translate business requirements into a solution, formal agreements and plans to culminate in business acceptance of results

• Responsible for organizing and leading cross functional teams in developing and project deliverables; ensure that all project work streams and tasks are properly and realistically estimated, documented, scheduled and tracked.

• Convey to all team members a full understanding of the requirements of the project; work with project team members and external areas to identify and resolve issues in a timely and professional manner.

• Collaborate with Engineering, Architects, Developers, and Programmers on Cloud, NSL, NBOP, Mediation, NE and Mobility IT.

• Preparing project artifacts such as project plan, weekly status reports, RAID matrix, minutes of meetings and any other project documentation required

• Strong knowledge and experience of Agile delivery methods and tooling (SAFe, JIRA, MS Project, Azure, Monday.com, Chalk, Apollo, and SmartSheets)

• Excellent interpersonal, leadership and influencing skills to achieve successful results working closely with business areas and internal resources Project Manager / Coordination Team – IT Security Services UCHealth – Aurora, CO - 2024 to October 2024

Ensured that upcoming projects are implemented successfully by gathering equipment, resources, and information. In addition, maintain budgets for each task and project while also organizing shareholder meetings to bring together all stakeholders involved with a particular project. Responsible for the planning, procurement and execution of 75 projects, in any undertaking that has a defined scope, defined start and a defined finish: established budget, full project plan, Risk Analysis, and hand of schedule. Lead in several Infrastructure, Telecommunications, Software, Security Services and IT projects. Analyze and report on infrastructure-related issues and identify proactive improvement measures. Actively bring cross-functional teams together to achieve common goals.

• Develops project scope, deliverables, and plan in alignment with project objectives for complex projects

• Manages project implementation to achieve project goals while controlling resources, risks, conflicts, timelines and costs.

• Manage complex IT projects, particularly those involving vendor migrations or transitions within infrastructure or security domains, including cybersecurity risks

• Identified, secured, and coordinated the resources necessary for project success.

• Utilized critical thinking skills, decisive judgement, and independent and efficient work skills in a fast-paced environment.

• Familiar with infrastructure technologies, and security frameworks, Specifically Avigilion; CCure; WinPak; and Maxiess

• Utilize project tracking tools, AutoForm, FieldTrac and also Project Management software: Microsoft Project, Jira, Monday.com and SmartSheets Merchandising Project Manager

Lowes – Arvada, CO - 2022 to 2024

Service Customers face to face on various products and services. Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to specifications. Always provides SMART customer service to all departments and Third Parties. Collaborates with the Merchandising Team and Senior Management by communicating project priorities, schedule, and project needs. Analyzes metrics and provides feedback on project execution and instore service to store, market, and corporate leadership. Reviews, completes, and enters completion details for all assigned merchandise reset, service, and maintenance tasks. Reads writes and edits planograms, drawings and photos. Manages all pricing reports daily, weekly, monthly, quarterly and yearly. Global Accounts Management Project / Program Manager Level 3 - Broomfield, CO - 2016 to 2019

Managed and successfully completed complex projects for Global accounts and fortune 500 accounts such as PepsiCo, Blackrock Financial, Morgan Stanley, Bank of NY Mellon, Regis, FIS, and General Motors. . These projects ranged from $1 to $10 Million per project. Met face to face with multiple customers to discuss project delivery plan. Key activities entailed development and management of budget, resource assignments, report development and review, interfacing with staff and clients during project cycle and meeting project milestones and delivery dates.

• Managed multiple complex projects

• Implemented several products and services such as Vivex, MPLS, Voice, Broadcasting and Private Line

• Teamed with Sales to up sale and help make monthly financial goals for the Level 3

• Developed MS Project proposed delivery milestones

• Learned and worked with over 16 ego systems within the company

• Maintain and measure all customers security and cybersecurity risks & protocols for client Network

• Attended multiple customer face to face launch and progress meetings

• Identify, communicate, and analysis Risk Management issues to Situational Resolution

• Develop and Manage Third-Party / Vendor Relationships

• Utilize project tracking tools, AutoForm, FieldTrac and also Project Management software: Microsoft Project, Jira, Agile, SAP implementation, and Smartsheets Customer Service Representative Lowes – Arvada, CO - 2016 to 2016 Service Customers face to face on various products and services. Worked the majority of the time in the paint department with commercial customers and retail customers. Products sold and used were Sherwin Williams, Valspar, and Olympia as well as commercial brands. Actively managed the company’s Customer Satisfaction numbers by improving customer experience. Obtained and implemented daily safety reports and inspections.

Project Manager, Field Operations

DIRECTV - Englewood, CO - 2009 to 2014

Developed and executed strategic projects for the Field Services division. Managed day to day operational and tactical aspects of multiple and large-scale projects. Cultivated and grew long term cross department relations and capitalized on external partnerships. Successfully manages high level deliverables across several projects. Implemented the largest Customer Satisfaction impacting project in DIRECTV history.

• Roll out and implemented “How’s my Driving” Program nationwide.

• Inherited several projects previously managed by another. Through a series of actions, and successful collaboration all projects are on course and up to date.

• Teamed with field sites to launch beta for Direct Sales Saves project – looking to save 5% of all customers with “buyer’s remorse.”

• Developed proposal and project plan to implement Post Call Survey and Escalation project – successfully maintains 39% response rate and an average of 350,000 completed surveys a month. Utilize project tracking tools, AutoForm, FieldTrac and also Project Management software: Microsoft Project, Jira, Agile, SAP implementation, and Smartsheets Project / Program Manager

AT&T - Highlands Ranch, CO ( VO ) - 2007 to 2009

Brought on board to manage and successfully complete complex projects for one of their largest clients Sun Microsystems. Was assigned Sun’s largest projects to date; Global MPLS Network implementation, Global Standards, Global EOS / EOL, LAN Redesign and Global Sup 1as. These projects ranged from $1 to $100 Million per project. Also proposed, developed and budget a project to redesign Sun’s Infrastructure at two of their largest campuses. Key activities entailed development and management of budget, resource assignments, report development and review, interfacing with staff and clients during project cycle and meeting project milestones and delivery dates.

• Managed End of Life / End of Service Cisco Network Equipment

• Inherited projects that were in jeopardy of being lost due to bad management. Through a series of actions, team subsequently delivered outstanding project that was completed on time and met customer’s approval.

• Teamed with finance department to develop a more streamlined process for Purchase orders from the client approval through to Cisco ordering system

• Developed proposal budget and MS project Gant Chart to increase the current contract and relationship with Sun Microsystems; added 5 years and increased revenue by $200 million.

• Submitted largest proposal to redesign the infrastructure at Sun Microsystems largest campuses

• Maintain and measure all customers security and cybersecurity risks & protocols for client Network

• Awarded the AT&T VP Worldwide Customer Service LEGENDS award 2007 and 2008 Utilize project tracking tools, AutoForm, FieldTrac and also Project Management software: Microsoft Project, Jira, Agile, SAP implementation, and Smartsheets Senior Client Manager

Genesys Conferencing Inc. – Highlands Ranch, CO - 2006 – 2007 Managed the largest client for Genesys Conferencing; Qwest Communications, which was over $40 million a month revenue to Genesys Conferencing. In the wholesale environment we provided products and services for Qwest Communications’ customer base. Trained and educated Qwest’s sales and product staff with all of the products and services. Developed and presented monthly reports to the client, which included customer service measurements, service delivery reports (on time, downtime, and outage reports), product and service revenue numbers and overall client satisfaction reports. Constantly interfaced with several departments such as operations, sales, development, and training, as well as the direct executive client.

• Secured an additional $10 million in revenue by adding and growing existing account

• Implemented large multiple site projects for client

• Received the “Essence of Teamwork” award – 2006

Director of OS&E

Bray Whaler - Centennial, CO - 2004 – 2006

Secured for this position to focus on their two largest projects ever acquired by Bray Whaler; Hyatt Denver Convention Center and Hyatt DFW International Airport. Successfully budgeted, identified products and services, and delivered all OS&E items to the facilities. The project value for an OS&E ranged from $5 million to $600 million per project. Staffed managed and trained a team of project coordinators ranging from 5 to 10 staff members. Allocated resources and developed timelines and milestones for all of OS&E projects. Enhanced relationships with various vendors for the OS&E products and services International Project Manager

AT&T - Highlands Ranch, CO (VO) 1998 – 2004

One of a select group of individuals assigned to large fortune 500 complex projects. Assigned to coordinate and implement assured engineering documents for International Frame Relays and ATMs, by interfacing with foreign telecommunications companies. Teamed with Global Sales Branches to secure and implement over $200 million in new revenue. Extensive experience in the implementation of international data circuits, global addressing, and routing protocol. Monitor and obtain all Cybersecurity protocols and risks for the customer Network.

• Developed the processes for International Frame Relay to new countries for general availability

• First and only Project Manager selected to implement the first Concert services; it was the global adventure between AT&T and BT Communications

• Developed AT&T / Concert implementation process and Project Manager procedures

• Was assigned as the lead Project Manager to implement the BETA country; South America and to resolve their Global Addressing issues

• Managed a successful virtual office environment

Utilize project tracking tools, AutoForm, FieldTrac and also Project Management software: Microsoft Project, Jira, Agile, SAP implementation, and Smartsheets BevMo - Wine Department Manager

March 2019 thru January 2020

Intelletrace – Project Manager

April 2019 – July 2019

Home Depot – Customer Service Specialist

March 2021 – November 2021

Education

2 years at St. Cloud State University towards BA in Business Cisco Intelligent Networking - 6/98

Project Leadership, Management and Communications - 10/99 CompTIA Security + Certification - Pending

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