Bilingual Front Desk & Customer Service Specialist

Natalie Rodriguez

Houston, TX ***** **************@*******.*** 713-***-****

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Bilingual English/Spanish customer service professional with 5+ years of experience in fast-paced environments. Skilled in front desk operations, scheduling, customer relations, payments, and maintaining a professional and welcoming space. Strong multitasking ability with excellent communication and administrative skills. Work Experience

Auto Insurance Agent

Quick Fiesta Inspection – Houston, TX • May 2025 – Present

• Provide policy quotes and assist clients with renewals and payments.

• Maintain accurate records and process coverage changes efficiently.

• Communicate clearly with clients in English and Spanish.

• Compare carriers to provide the best available rates. Server

First Watch – Houston, TX • Apr 2024 – Jan 2025

• Delivered excellent service in a high-volume environment.

• Upsold beverages and seasonal menu items.

• Assisted with hosting, to-go orders, and maintaining clean sections. Front Desk Receptionist

Unique Arts of Houston – Houston, TX • Oct 2023 – May 2025

• Greeted clients and managed daily appointments.

• Handled high call volume and organized schedule calendars.

• Assisted with inquiries, payments, and service explanations.

• Managed filing, email communication, and administrative tasks.

• Ensured smooth office flow during busy times.

Front Desk Receptionist / Administrative Assistant Jovi Printing – Houston, TX • Dec 2022 – Oct 2023

• Processed invoices, payments, and print orders.

• Managed phones, emails, and customer appointments.

• Supported filing, scheduling, and account setup. Receptionist / Office Assistant

Mona T-Shirt – Houston, TX • Jan 2022 – Dec 2022

• Assisted customers with orders and product information.

• Managed calls and emails regarding invoices and custom requests.

• Maintained organized front desk operations.

Retail Sales Representative (RSP)

AT&T; – Houston, TX • Mar 2021 – Aug 2022

• Helped customers choose devices, plans, and promotions.

• Troubleshot account issues and scheduled appointments.

• Processed payments, contracts, and transactions accurately. Education

High School Diploma – Alief Taylor High School, Houston, TX (2020) Core Skills

• Customer Service & Client Relations

• Conflict Resolution & Problem Solving

• Administrative Support & Scheduling

• Data Entry & Recordkeeping

• Sales & Upselling Techniques

• Microsoft Office & QuickBooks

• Bilingual: English & Spanish

• Time Management & Organization

• Communication & Team Collaboration

Certifications

• Microsoft Office Specialist (Word, Excel, PowerPoint)

• QuickBooks Certified

• TABC Certified

• Food Handler Certification

• ServSafe Certified

• Valid Driver’s License (exp. 2030)

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