Organizational Change Management and Learning Specialist

ERIC TOBIAS

Organizational Change Management and Learning Specialist

Prosci ADKAR Kirkpatrick 4-Level Evaluation ADDIE Clearwater, FL 727-***-**** *****************@*****.*** linkedin.com/in/ericmichaeltobias PROFESSIONAL SUMMARY

Organizational Change Management (OCM) and Learning Specialist with 10+ years supporting digital and process transformations for Fortune 500 and mid-market organizations across Manufacturing, Healthcare, Utilities, Telecom, Public Sector, and Airlines. Combines Prosci ADKAR, Learning and Development (L&D), Learning Experience Design (LXD), Kirkpatrick 4-Level Evaluation, and ADDIE. Operates as a project leader and team contributor, partnering with key stakeholders and cross-functional teams to support adoption and deliver performance outcomes. Integrates enablement tools, including AI-Powered Content Development. CORE COMPETENCIES

Organizational Change Management (OCM)

Prosci ADKAR Change Impact Analysis (CIA) Change Management Framework Stakeholder Engagement Adoption Metrics Communication Strategy Readiness Assessments Change Agent Networks Leadership Alignment Role Mapping Reinforcement and Sustainment Learning Experience and Enablement

Instructional Design eLearning Development Content Development Learning Strategy Microlearning Blended Training Virtual Instructor-Led Training (VILT) Instructor-Led Training (ILT) Kirkpatrick 4-Level Evaluation ADDIE Training Needs Analysis (TNA) Learning Analytics Curriculum Development User Experience (UX) Design Train-the-Trainer

Enablement Tools and Platforms

Digital Adoption Platforms (DAPs) AI-Powered Content Development Learning Management Systems (LMSs)

WalkMe SAP Enable Now uPerform Adobe Captivate SCORM/xAPI TechSmith Snagit PROFESSIONAL EXPERIENCE

Organizational Change Management and Learning Specialist Feb 2013 - Present Independent Contractor - Clearwater, FL

Organizational Change Management

Led end-to-end OCM strategy for enterprise digital transformation programs up to $750K, partnering with Business Process Owners and key stakeholders to secure leadership commitment and align change initiatives with strategic business objectives

Implemented Prosci ADKAR-based sustainment plans with defined adoption metrics that tracked behavior change post-go-live, achieving 35% reduction in support escalations

Conducted CIA across core business functions to quantify organizational change risk, providing the foundation for all communication and learning strategies

Developed and executed communication strategies based on CIA results and stakeholder readiness assessments, tailoring messaging, and delivery channels to build commitment and reduce resistance

Established and managed Change Agent Networks to accelerate early adoption and provide crucial feedback loops for communications and sustainment planning

Administered change readiness assessments to identify capability gaps and high-risk populations, deploying targeted interventions to reduce adoption barriers Learning Experience Design and Delivery

Conducted TNA with Subject Matter Experts (SMEs), translating system and process changes into targeted learning objectives aligned with organizational change objectives

Developed and implemented L&D strategies and instructional methodology for the end-to-end training development, delivery, and support lifecycle enabling scalability across multiple enterprise programs

Integrated DAPs, AI-Powered Content Development tools, and leading LMS platforms to develop 15+ enterprise programs and 500+ hours of SCORM/xAPI-compliant eLearning leveraging Adult Learning Principles and UX design

Launched Train-the-Trainer frameworks delivering 150+ sessions to 500+ employees, building sustainable internal training capacity and reducing dependency on external resources

Translated functional requirements across core business functions into strategic learning roadmaps and designed corresponding role-based curricula for enterprise system deployments

Authored and implemented organizational learning standards, defining quality assurance protocols and instructional methodology for all internal training materials

Delivered and facilitated 100+ unique courses through blended learning approaches (ILT, VILT, eLearning), supporting thousands of end users across multiple enterprise rollouts Evaluation and Support

Collected and analyzed post-go-live adoption data using Kirkpatrick 4-Level Evaluation, measuring performance impact and validating transformation Return on Investment (ROI) across both change and learning initiatives

Managed post-go-live Hypercare and sustainment activities, coordinating resources for refresher training, documentation updates, and continuous improvement

Supported project governance through transparent reporting on OCM and training development progress while coordinating resources and escalating needs to Project Management Offices (PMOs) ADDITIONAL EXPERIENCE

Designed and delivered integrated change and learning solutions spanning 15+ system implementations and custom applications

Established organizational standards for change management and learning development, defining governance frameworks and quality protocols that ensured consistency across enterprise programs

Collaborated with IT, HR, and business unit leaders to integrate change and learning timelines with technical deployment schedules, ensuring readiness alignment and resource availability

Partnered with external system integrators to coordinate change management and learning strategies with overall program objectives, aligning approaches across workstreams TECHNICAL SKILLS

Project Management and Collaboration

JIRA Confluence Microsoft Project SharePoint Microsoft Teams Slack Cisco Webex Zoom GoTo Meeting Microsoft 365 (PowerPoint, Word, Excel) Google Workspace (Slides, Docs, Sheets, Meet, Chat) Core Business Processes

Order-to-Cash (O2C), Procure-to-Pay (P2P), Record-to-Report (R2R), Supply Chain (SCM), Finance, LogisƟcs, Human Resources (HR), Customer RelaƟonship Management (CRM) Enterprise Systems

SAP S/4HANA SAP GUI SAP Ariba SAP C4C SAP Sales Cloud SAP Service Cloud EDUCATION

B.A. in Communications West Chester University, West Chester, PA

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